Kaboodle Ticketing  Reviews 

Great customer service, answer e-mails quickly. Would recommend! Thank you Jasmin!

Thank you so much to jaz who was able to support with a ticket query . He was able to resolve my issue promptly and my whole experience was seamless. Thanks again jaz

Very poor communication and processing of a refund and still outstanding.. we turned up at Tokyo nights event on 24/6/26 to find it had been cancelled . I have been in communication mast days since and still await clarification on process or progress to get my refund.. it is I’ve £766! Such a shame as my experience of purchasing and upgrading tickets ( for the then cancelled was very efficient) still waiting any update on my refund!!

Absolutely disgraceful service supplied by kaboodle, my code to book my bus to boomtown did not work and after receiving one email asking for more information I did not hear back from them for 11 days. Therefore I am now unable to book the bus I would like and am going to be assigned to a bus of their choosing. Shocking service

Really easy to navigate and book our festival tickets and package through Kaboodle. I made a mistake and double booked the parking but after sending an email through the help pages the extra booking was cancelled and cost refunded. Good company and website

Jasmin was amazing and so helpful. Assisted me with my issues with ease. There was a solution quickly and was done quick.

Thank you so much!!

Excellent support from the team at Kaboodle. Very happy!

Our group of six had booked tickets worth around £700 for Tokyo Nights. On the day of the event about 3 hours before, it was cancelled due to the heatwave. Whilst I appreciate that safety has to come first, the way everything has been handled since has been incredibly poor. It was well known there was goign to be a heatwave all week and all the previous week, to wait 3 hours before the show is appauling especially given people take time off work etc. Also, there was no mention of any compesnation for inconvienience, it was more around the tone of we will get back to you how you can rebook.

We were told our tickets were "100% protected" and that we'd receive a code to rebook. The email didn't even include the code, so I had to chase it myself.

I have just tried to rebook (even despite not having any code sent over), and to my dismay there was virtually no suitable availability for all six of us, and the ticket prices no longer matched what we'd originally paid. It's frustrating to be told your booking is protected when, in reality, you're left with fewer options and more questions than answers.

For a booking costing around £700 for a 90-minute event, I'd have expected far better customer service and communication.

I'm still hoping Tokyo Nights will resolve this properly by honouring our original booking value, finding suitable availability for our group, and recognising the inconvenience they've caused. Until then, I can't recommend the experience based on the customer service alone.

I had a fantastic experience getting my event tickets upgraded to VIP for Anyma in London thanks to Jaz at Kaboodle! She was incredibly helpful and efficient, going above and beyond to coordinate upgrades for my entire group, even when one of our bookings was slightly complicated. She made the whole process smooth and stress-free. Highly recommended, and thanks again to Jaz for her excellent support!

Anyma was also out of this world!

Very quick on responses and helpful team!

Scammers!! Cancelled our event because of the heatwave but won’t offer a refund even though we’re not in the country. I even have insurance with ticket plan but they said because they cancelled the event I won’t be offered a refund. Don’t book with these people. They even offered to reschedule but didn’t provide a code to input get new tickets. £200 down the toilet and very slow customer service!

Jaz was exemplary in her / his service, I had a few changes and requirements to sort out and he / she managed them in a timely and very professional manner, no fuss, no bother, just done with a smile.
Thank you.

Very appreciated festival ticket booking experience through Kaboodle. A quick and responsive customer service. They accepted to process my exceptional request friendly and efficiently.

Very good aervive all around

Really simple process with the option to spread the cost, which is helpful. Customer service is responsive - Jaz in particular was great in helping me fix a mistake I’d made.

Great experience. Especially from Jaz who solved all my issues super fast.

I do not hold admission tickets to Lost Village 2026. I have exclusively purchased a standalone physical "Click & Collect" camping gear add-on by mistake. It was supposed to be for the Vegan Camp Out occurring on another date.

As this order cannot be fulfilled at the festival gate without event admission, and because the order was placed online on June 21, 2026, I was executing my statutory right to cancel an unfulfilled mail-order/distance contract under the UK Consumer Contracts Regulations.

As I am well within the 14-day statutory cooling-off window for physical merchandise, I expected that this matter would escalate this to a supervisor to process a full refund so the inventory can be released back to a valid ticket holder.

Kaboodle and Lost village will not refund this full amount continuously stating that event tickets are not refundable even though I cannot collect physical merchandise because I hold no event ticket. "When a customer buys festival equipment hire without holding an admission ticket, the order cannot legally be fulfilled."

In this matter as Fay and Olivia from Kaboodle ticketing and Fin at Lost Village is comitting fraud! I will be escalating this case to the highest authorities as what Kaboodle Ticketing AND Lost Village is conducting in this specific case is against UK law.

Kaboodle kept me informed of the event cancellation. (It was short notice on day of event, but not Kaboodle's fault - likely the venue's late notice.)

There was an issue with a discount code being supplied by Kaboodle/the specific event I was attending - where I was informed I was getting a discount code, but the discount code was not in the email/on my account. (Not sure which was the source of the issue.)

Removed a star for this as it caused me some confusion and worry regarding rebooking as there was low availability for remaining available dates - and as the communication was sent only shortly before support hours closed, could not resolve until the next day.

But the response from the actual Kaboodle support agent (Jez) was still on the next morning and solved the issue immediately - so for the support team resolution itself, am happy.

Absolutely awful!
I booked tickets with Woodlands direct for the F1, tickets arrived via these clowns, I need to sell two of the tickets but can't as i need a Kaboodle account, I have been trying for two days to no avail, the login does not recognise my email in any shape or form.
Disgraceful experience.

False advertised on boomtown page that I can choose my camp orchid area. I’ve been placed into a camp on my own away from all my friends. The camp is for coach travels when I’m not travelling by coach. I’ve contacted kaboodle and they are refusing to move me back to orchid even when I offered to pay extra.

They are expecting a young woman to camp alone at a festival… due to their own false advertising