Customer service is best and good to have you around for any JBC stuff & parts great that you ship with DHL and UPS and prices are reasonable im happy with you being here always to answer all questio... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
We as a company use Koisertech for multiple items, ESD, Tape & soldering stations. We have always had full suport & very quick service from the company, we find that Jon is always helpful & is alw... See more
Company replied
I needed some JBC tips for a new soldering iron. I didn't want to buy the Chinese copies so I hunted around and found Kaisertech. Although I had not heard of them before, the website (& prices)... See more
Company replied
I went to Kaisertech, after a YouTuber said he had experienced excellent service from them."SDG Electronics". Their website is very easily navigated and I found the item I required with no issue. Chec... See more
Company replied
Company details
About Kaisertech
Written by the company
Established in 1998, Kaisertech Ltd is situated in Eastleigh, Hampshire. Through hard work and dedication we have grown to be a well recognised supplier of electronic production equipment and tools to companies such as BAE, Sony, Nokia, Honeywell & IBM.
Soldering Equipment
Static Control
Industrial Furniture
Vision Systems
Kaisertech
Written by the company
- UK's Most Trusted Supplier of Electronic Production Equipment
- Kaisertech's staff are highly trained to offer helpful, impartial advice on all products. Our service doesn't end with your purchase. We provide excellent after-sales and a great choice of expert services to help you, from delivery to installation. Many of our specialist services come at no extra cost; some are chargeable, but all are delivered to the highest possible standards.
FREE SHIPPING
Free next day delivery with orders over £50 online
When items are available for despatch from stock and suitable for delivery by parcel carrier, next working day is standard. Heavy, high volume and palletised products will normally be delivered within 2-4 working days from dispatch.
Contact info
Unit 12, M3 Trade Park, Manor Way, SO50 9YA, Hampshire, United Kingdom
- +44 (0)23 8065 0065
- sales@kaisertech.co.uk
- kaisertech.co.uk
4.2
Great
703 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Superb as always
This was my third order with Kaisertech and as always they were super helpful immediately rang me to let me know something I had ordered wasn't in-stock and gave me multiple options and support to ensure I got what I needed as soon as possible genuinely would recommend them as there service is genuinely always first class regardless of whether your order is for £3 worth of consumables or £3000 worth of new hardware
March 27, 2026
Reply from Kaisertech
Hi Sam,
Thank you for taking the time to leave such a kind review.
We really appreciate your continued support, and it’s great to hear that our team has been able to help you quickly and provide suitable options when needed. Delivering a consistent level of service, no matter the order size, is something we always strive for.
If there’s anything we can help with in the future, please don’t hesitate to get in touch.
Kind regards,
Team KT
Good Honest people
March 26, 2026
Reply from Kaisertech
Hi Martin,
Thank you for your kind review :)
If we could help you further in the future, please let us know.
Kind Regards,
Team KT
Quick despatch and delivery
I needed some JBC tips for a new soldering iron. I didn't want to buy the Chinese copies so I hunted around and found Kaisertech.
Although I had not heard of them before, the website (& prices) certainly give the impression that they deal in the 'better' end of the electronics manufacturing equipment market.
Anyway, they had a huge selection of JBC tips and it was easy to find the ones I wanted.
Online ordering was straight forward and the prices seemed reasonable. In the end I placed two orders about 2 weeks apart.
Both my orders were placed before 1pm. They were despatched same day and delivered by UPS the next day even though I used the free delivery option.
As far as I can tell the tips are genuine and work perfectly.
Overall, a 5 star service
March 2, 2026
Reply from Kaisertech
Morning,
Thank you for taking the time to leave your kind review. We really appreciate your feedback and are glad you are happy with our service.
If you need any help in the future, with JBC tips or any other items for your set up, please feel free to reach out.
Kind regards,
Team KT
Reliable service.
February 22, 2026
Reply from Kaisertech
Hi Ian,
Thank you for your kind review. If you require any help in the future please do not hesitate to contact our team.
Kind regards,
Team KT
Great selection of products
Great selection of products, great communication, highly recommended from all points of view.
January 26, 2026
Reply from Kaisertech
Hi Horia,
Thank you for taking the time to leave your kind review :)
If we could help you further in the future, please let us know.
Kind regards,
Team Kaisertech
Reply from Kaisertech
Hi Mehmed,
Thank you very much for your kind review. If you ever need help in the future, please feel free to reach out.
Kind regards,
Team KT
Terrible service and unprofessional
If I could give less than 1 star I would.
Sales manager was very rude, unprofessional and condescending over email. Sales manager N.Diegues
Paid for UPS NEXT DAY as stated on invoice but the courier used was not the one I paid for instead it was the standard delivery as it took 3 days after dispatch for it to arrive, refused to refund me the delivery costs since I didn’t get the service I paid for, he lied about when it would be sent/arrive. Took 12 days for it to finally arrive.
Website provides false misleading information to customers about stock levels and delivery dates, shockingly confirmed over email by the unprofessional sales manager.
100% will never buy from this company again.
January 14, 2026
Reply from Kaisertech
Hi A-jay,
We’re genuinely sorry to read this and appreciate you taking the time to share your experience. This is clearly not the level of service we aim to provide, and we understand how frustrating this must have been.
We take feedback about communication and professionalism extremely seriously, and your comments have been passed on internally so they can be properly reviewed. If our tone or handling came across as anything less than respectful, we apologise.
Regarding delivery, we’re sorry for the confusion and disappointment around the shipping service used versus what was expected. We understand why this would be frustrating.
We also acknowledge your concerns around stock visibility and delivery information on our website - this is something we are actively working to improve so expectations are clearer and more accurate going forward.
While we’re sorry to hear you won’t be shopping with us again, we do appreciate the feedback, as it helps us identify where we need to do better.
Regards,
Team Kaisertech
Fast delivery, good customer service
I had a good experience ordering from Kaisertech. My initial order had one item not exactly matching the description (I ordered a “straight” cable but I received a “curly” version), I contacted their customer support and Jon got back to me immediately. He sent me the straight version which arrived quickly. I was very pleased with their quick and helpful service.
January 16, 2026
Unprompted review
Reply from Kaisertech
Hi Peter,
Thanks so much for the kind words. We really appreciate you taking the time to share this.
Sorry again about the mix-up initially, but we’re glad Jon was able to sort it quickly and get the right cable out to you.
If you need any further assistance in the future, please do not hesitate to contact us, and we'll be more than happy to help.
Kind Regards,
Team Kaisertech
Koisertech, our go to company
We as a company use Koisertech for multiple items, ESD, Tape & soldering stations.
We have always had full suport & very quick service from the company, we find that Jon is always helpful & is always finding solutions to our problems.
Koisertech is our go to company for many items we require for production.
Neil. Process Eng.
January 16, 2026
Unprompted review
Reply from Kaisertech
Hi Neil,
Thank you for leaving us a kind review. We are happy to hear you had a great experience with us and Jon :)
If you need any further assistance in the future, please do not hesitate to contact us, and we'll be more than happy to help.
Team,
Kaisertech
Late Delivery Dates
Ordered some soldering tips, if you spend over £50 you get Free UK Delivery which is a nice touch. Ordered on the 2nd January, and as of today (16th January) I've still not received the items. I've had to chase rather than a courtesy email/call. I think Standard UK Delivery is maximum 3-5 working days.
I was told when confirming order details that I would have received the tips this week, also told a big batch of tips is coming on Monday, and the items will be delivered to me next day. There was options at additional cost for next day delivery, I wonder if it would be the same outcome had I paid for the extra.
January 2, 2026
Reply from Kaisertech
Hi Joey,
Thanks for taking the time to leave this feedback, and sorry for the delay. We completely understand your frustration.
The delay was due to a stock issue, which is why you were advised a new batch was arriving and that your order would go out for next-day delivery once received.
We appreciate your patience. If we can help further, please get in touch, and we’ll be happy to help.
Kind Regards,
Team Kaisertech
Great partner as a supplier of ESD and…
Great partner as a supplier of ESD and soldering equipment, tooling and consumables.
I have been dealing with Jon Doggett for nearly 2 years now and with 100% satisfaction and trust can suggest to anyone- If you are in need of any ESD or soldering equipment, tooling and consumables get in touch with Kaisertech!
Jon - thank you for all the help and support so far!
January 15, 2026
Unprompted review
Reply from Kaisertech
Hi Tomasz,
Thank you for your kind review. We will pass this on to Jon.
If we could help you further in the future, please let us know :)
Kind regards,
Team Kaisertech
They have a reliable inventory of…
They have a reliable inventory of essential components for continued equipment maintenance, although the shipping costs are on the higher side.
December 28, 2025
Unprompted review
Reply from Kaisertech
Hi Amy,
Thank you for taking the time to leave your kind review :)
If we could help you further in the future, please let us know.
Kind regards,
Kaisertech
It was damaged and the drawers are not…
It was damaged and the drawers are not opening properly
December 17, 2025
Reply from Kaisertech
Hi Pardon,
Thank you for your review. I’m sorry to hear that the item was delivered damaged and that the drawers are not opening properly.
Please get in touch with your account manager so that we can assist you further with this and arrange the next steps as quickly as possible.
We apologise for any inconvenience caused and look forward to resolving this for you.
Regards,
Team Kaisertech
Wait weeks in receiving order
Wait weeks in receiving order
Without a straight solution .
Of getting partial order to you so I asked
Do I pay twice for shipping
The answer was a big excuse without
An answer ,,, just love this messing around when I need to work with my items purchased , so to condense it for this and me
“Do you want me to arrange partial order posting , I asked if I had to pay twice
NONSENSENSE ! last time there having my custom
December 6, 2025
Reply from Kaisertech
Hi Daniel,
We apologise for the delay in receiving your order and understand how frustrating this situation must be.
Due to shipment delays, there has been an unexpected delay in your delivery. However, I can see that we are able to arrange a partial shipment if required. Please reach out to your account manager, and I’m sure they can help you with how you would like to proceed.
We’re sorry for the inconvenience this has caused. Please feel free to reach out to us if you need any further assistance :)
Regards,
Team Kaisertech
Haven't received my item yet
December 9, 2025
Reply from Kaisertech
Hi Brenda,
Sorry to hear that you haven’t received your item yet.
I can see that you have received an email update advising that your order should be delivered within 3–4 weeks. We apologise for the inconvenience and appreciate your patience. You should receive your order within that time frame:)
Regards,
Team Kaisertech
Appalling Service
Ordered a Lindstrom cutter. Got an email the same day that said we would receive the cutter later that week. Then no cutter arrived, no updates, no response to emails, and finally, now they have admitted that the item is not in stock and they are going to cancel the order. Really terrible service as now it is too late to try to order the cutter from somewhere else, to give to my sister as a Christmas present.
December 8, 2025
Reply from Kaisertech
Hi Mei,
We're very sorry for this experience and for the frustration it has caused, especially with this being intended as a Christmas gift. We sincerely apologise for the lack of communication.
Please accept our apologies, and don’t hesitate to reach out if there’s anything else we can help you with.
Kind Regards,
Team Kaisertech
I ordered work boots on November 28th
I ordered work boots on November 28th. When I ordered, it said delivery would take 14 days. But after that time, I still haven't received the tracking number. I don't think my boots have even been shipped.
November 28, 2025
Reply from Kaisertech
Hi Stanislay,
We're sorry for the inconvenience caused. I can see that your order is scheduled to be delivered today. I apologise again for the delay and any inconvenience this may have caused.
Please don’t hesitate to reach out in the future if we can help you with anything else:)
Team,
Kaisertech
Always first class products & service
Always first class products & service, have been a customer for ovber seven years. 100% quality company
December 1, 2025
Reply from Kaisertech
Hi Anthony,
Thank you very much for your kind review :)
Please reach out to us if you require any further assistance in the future.
Kind regards,
Team Kaisertech
very quick delivery and all product…
very quick delivery and all product received as shown in website. specially bolts are fully threaded.
good information on product.
other website mention fully threaded but delivered part threaded bolts.
October 23, 2025
Reply from Kaisertech
Hi Anup,
Thank you very much for your kind review. Please don't hesitate to reach out in the future if we can help you with anything else.
Kind regards,
Team KT
Great Selection of Electronics
Great selection of electronics with clear descriptions and specs. Delivery was fast and item was exactly as described.
October 23, 2025
Reply from Kaisertech
Hello,
Thank you very much for your kind review. Please let us know if you need any further help in the future:)
Kind regards,
Team Kaisertech
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.