Not even the knives are High quality made for the way i'm practicing cooking the indecent number of advertisement received on my Email next my purchased of à ten knives set bring me to lower the rate... See more
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See what reviewers are saying
Achat de plusieurs couteaux. La collection suit son coup. Merci au vendeur
This is very popular website.
TRACKED DELIVERY Preparation and dispatch within 24 hours. This is from their website!!!! we ordered on 27th November, still no delivery, tracking or refund, poor show, I have spent over £200 an... See more
Breach of guidelines
Good and so nice
March 29, 2026
Unprompted review
I am not satisfied of this product.
I am not satisfied of this product.
One of the knife is arrived broken and after several claims to the client service, nothing moved despite promesses to send a new product.
I am very desappointed as the knifes were destinated for the 18th birthday of my daughter.
December 20, 2025
Unprompted review
Reply from Kaitsuko
Dear Customer,
Thank you for taking the time to share your feedback. We are truly sorry to read about your experience and understand your disappointment, especially given that this was intended as a gift for your daughter’s 18th birthday.
However, we are unfortunately unable to locate your order with the information provided in your review. In such cases, we are unable to verify the situation or assist further.
Please note that when a product arrives defective, we do of course offer a replacement in accordance with our terms and conditions. As we cannot identify your order here, we kindly invite you to contact us directly at info@kaitsuko.fr
with your order details so we can review your case and provide an appropriate solution.
We remain at your disposal and would be happy to assist you.
Kind regards,
Kaitsuko Customer Service
Terrible service not to be trusted
Terrible service, ordered a knife set for my son and they didn’t respond for 1 week only to say it was out of stock. Then send another set and double the import value so I had to pay a lot of tax.
No option as was already late.
This was purchased from what appears to be a UK site in sterling then all communication and excuses in French.
Beware
February 2, 2026
Unprompted review
Reply from Kaitsuko
Dear Felipe,
Thank you for your feedback. We are sincerely sorry for the inconvenience you experienced.
As mentioned in our previous exchanges, the initial delay was due to a temporary stock shortage, and we did our best to offer an alternative solution as quickly as possible given the circumstances.
Regarding import duties, please note that customs charges are determined by local authorities and are unfortunately beyond our control.
We understand that this situation may have been frustrating, especially due to the timing of your order, and we regret any inconvenience caused.
Should you need any further assistance, our team remains available.
Kind regards,
Kaitsuko Customer Service
Scam
Spend $200 and waited for over 3 months…
Received nothing.
Customer service, the same response over and over again.
Wish I’ve read the reviews before waisting my money on this…
February 6, 2026
Unprompted review
Reply from Kaitsuko
Dear Eveline,
We are truly sorry for the situation and completely understand your concern.
As explained several times in your case, we are actively following up with the carrier. Unfortunately, until they officially confirm the parcel as lost, we are unable to take further action, this is the procedure required by their services.
Please rest assured that we are contacting the carrier daily. They have confirmed that the investigation is still ongoing and that it is taking longer than expected.
In any case, we want to reassure you that as soon as the situation is clarified and the parcel is located or officially declared lost, we will of course proceed, according to your preference, with either a reshipment of your order or a full refund.
Thank you very much for your patience and understanding during this process, which is unfortunately outside of our control.
Regarding reviews, we have shipped over 93,000 orders, and while logistical incidents can occasionally occur, they do not reflect the overall quality of our service.
Kind regards,
The Kaitsuko Team
Poor customer service quality, poor team quality, just like their knives
If you want a lot of inconvenience, serious incompetence and poor team quality who doesn't care about your purchase, I dare you buy their products. ⚠️
Poor customer service 0.1/10
Scenario: Someone placed an order for me by accident, I was able to reach team Kaitsuko 2 hours after the placing of the order and they said they can't cancel it since it is already in process.
Order has been returned to them since 27 Nov 2025. I did even pay for the shipping thru Chronopost since it is one of their rules.
Now, 13 January 2026, 1 month and a half of contacting them, showing my disappointment, waiting for the reimbursement and still NOTHING.
It's like I am not even talking to a team in France! What a shame. Really. This is my first customer service where I waited for more than a week for reimbursement.
6 weeks of returned order and still no reimbursement.
They are SO FAST in processing the order but reimbursement? Do they even know that word?
I am still waiting in vain for my reimbursement.
They don't even care. AT. ALL.
I already contacted the 3rd party where I pay and even they can't get a response from them.
I dare you buy their knives.⚠️
HECK. GO ELSEWHERE!!!
January 13, 2026
Unprompted review
Reply from Kaitsuko
Cher Monsieur,
Nous sommes sincèrement désolés que votre expérience n’ait pas été à la hauteur de vos attentes.
Pour apporter de la transparence, nous souhaitons toutefois préciser quelques éléments. Nous sommes restés en contact avec vous par e-mail tout au long de la procédure et n’avons jamais cessé de vous répondre. Le délai que vous avez rencontré est principalement lié au traitement du retour : celui-ci doit obligatoirement être réceptionné et contrôlé avant tout remboursement, une étape indispensable appliquée à l’ensemble de nos clients.
Votre colis a bien été reçu et vérifié récemment, et le remboursement intégral a été déclenché sans aucune retenue, à titre de geste commercial. Le montant apparaîtra sur votre moyen de paiement selon les délais habituels de votre établissement bancaire.
Nous reconnaissons que l’ensemble du processus a été trop long, notamment en raison des fêtes de fin d’année et des délais transporteurs, et nous le regrettons sincèrement. Vos remarques sont prises en compte et nous servent à améliorer nos procédures.
Nous vous remercions pour votre patience et restons à votre disposition.
Bien cordialement,
L’équipe Kaitsuko
Not even the knives are High quality…
Not even the knives are High quality made for the way i'm practicing cooking the indecent number of advertisement received on my Email next my purchased of à ten knives set bring me to lower the rate i should have been expected to let to kaitsuko. This was an horrible expérience to be disturb like that as i had to claim à second time not to be anymore.
October 2, 2025
Unprompted review
Reply from Kaitsuko
Dear Julien,
We’re truly sorry to hear that your experience did not meet your expectations.
Our knives are forged from high-quality Japanese steel, designed to deliver precision and sharpness suited for both professional and home cooking. We regret that they did not fully match your personal cooking style.
Regarding the emails you received, we completely understand your frustration. Those messages are automated updates and information emails, and you can unsubscribe at any time using the link at the bottom of each message.
Thank you for your feedback, it helps us continuously improve our products and service.
Kind regards,
The Kaitsuko Team
VERY POOR QUALITY, FOUND SIMILAR ON ALIEXPRESS
ALLEGEDLY DROPSHIPPING!
I strongly recommend avoiding this company. Based on my experience, the knives we received seemed to be of very low quality and appeared VERY similar to products I later found on AliExpress for a fraction of the price. While the website presents them as artisan-made in the “Japanese tradition,” my personal impression is that the items did not match that description. When I received the knives, it was very clear to me that the quality was minimal, if not absent. After some research, I would argue that these are allegedly drop-shipped from AliExpress with an added logo. Best to avoid.
September 11, 2025
Unprompted review
Worst company i have every had the miss…
Worst company i have ever had the miss fortune of having to deal with.
Shame you can’t give NO STARS
Bought a set of knives on the 24th of APRIL
still not received by 24th may
Emailed them no answer to 3 emails.
When they finally answered they claimed not to have to received the emails .... any way i can't be both explain everything.... ONCE THEY ADMITTED THEY WHERE LOST THEY SAID I COULD HAVE ANOTHER SET......THEN THEY HAD APARENTLY SOLD OUT..JUST UNBELIEVEABLE...!!!!!!!!!!!! THEN IT TOOK ANOTHER MONTH TO GET A REFUND...3 1/2 MONTHS IN TOTAL STILL NOT RECEIVED THE REFUND 17TH JULY....!!!!!!!! JUST SHOCKINGLY BAD!!!!!
July 17, 2025
Unprompted review
Reply from Kaitsuko
Dear Poul,
We are truly sorry for the inconvenience you have experienced. Unfortunately, in rare cases, parcels can be lost by the carrier, and it sometimes takes time for the loss claim to be fully processed before we can close the case and proceed with a refund or replacement.
We can confirm that your order has indeed been refunded. We sincerely regret the delays and frustration this situation has caused, and we remain committed to improving our processes to ensure smoother resolutions in the future.
Kind regards,
The Kaitsuko Team
Dont waste your money or time
Dont waste your money or time - Well after reading these reviews I wouldn't have bothered ordering from this site, which I am increasingly starting to think this is a scam. I ordered my products on the 16th June, plenty of time for a birthday on the 28th, having heard nothing I emailed and was assured it was out for delivery- guess what, no tracking showing its even left wherever its supposed to be sent from. I received one response but nothing since, if this is the level of customer service I am shocked, more like customer deception. Dont bother ordering from this site unless you have months and months to wait and even then I can't even tell you that you will receive your order as I havent yet, its beyond a joke, keep well clear
June 27, 2025
Unprompted review
Would rate zero stars if I could
Would rate zero stars if I could. Do not use the website, you have been warned. Purchased knives over 4 months ago. Nothing! And no response. Complete scam, waste of time, waste of money.
AVOID
March 30, 2025
Unprompted review
Reply from Kaitsuko
Hi Dear,
We’re truly sorry to read your message and for the frustration you've experienced.
However, after checking our records, we couldn't locate any order under the name or information provided. We can assure you that Kaitsuko is a legitimate, registered brand, and we take customer satisfaction very seriously.
This is absolutely not a scam, and we would be happy to assist you. Please contact us by email with your order number or full name so we can investigate and resolve the issue as quickly as possible.
Thank you for your understanding,
The Kaitsuko Team
The worst experience ever
The worst experience with a company I have ever had. I ordered on the 6th of December and the product arrived 20 days later on the 26th. Upon receiving the product I realised that the seller had falsely advertised the packaging and the products themselves. It came in a plain small white box with all of the knives cramped together. After further research I found out that the merchant is just reselling products from AliExpress with their logo on them for up to 5/10x of their original price. When I asked to return them they tried to make me pay a fee for the return itself and also to pay for the delivery back to them. After contacting paypal the merchant requested for me to return the items which I did, and after over a month of back and forth, today the items were supposed to be delivered back to them. In an attempt to scam me even further the merchant refused the delivery of the return, lucky I got my money back from the dispute on PayPal. This has been by far the worst experience ever and would not in a million years recommend this business to anyone else. Stay as far as possible from them and if you do like their products you're better of buying them from AliExpress for fraction of the price.
December 26, 2024
Unprompted review
Reply from Kaitsuko
Hi Dear,
We’re sorry that your experience did not meet your expectations. However, we’d like to clarify a few important points:
Our brand is legally registered, and we take great care in designing and producing high-quality knives using traditional Japanese techniques. Unfortunately, counterfeit products and cheap imitations do circulate online, which can lead to confusion.
If you received a defective or improperly packed order, we sincerely apologize. This is not representative of our usual quality standards. It sounds like you may have received a faulty batch, and we would have gladly assisted had you reached out to us.
We never refuse returns when they are processed correctly. If your return was rejected, it was likely due to an incorrect shipping address or an issue with the carrier. We always recommend confirming return details with us beforehand to avoid such situations.
We respect the outcome of any dispute, but we always handle returns fairly. Our goal is not to prevent refunds but to ensure a smooth process in compliance with our policies.
Again, we’re sorry for your experience. If you ever decide to give us another chance, we’re happy to assist you directly and ensure everything goes smoothly.
Best regards,
The Kaitsuko Team
Cheap copies avoid
Very poor product cheap Chinese copies. Knife bend and break so easily. Come without proper packaging and appear very cheap. Please do not waste your money like I did
September 4, 2024
Unprompted review
Reply from Kaitsuko
Dear Zohaib,
Thank you for your feedback. We are sorry to hear that you are not satisfied with your order. However, we would like to assure you that our knives are of high quality, and Kaitsuko is a registered brand in France.
We take customer satisfaction seriously, and we would love to assist you. Unfortunately, we are unable to locate your order under this username. Please feel free to contact us at info@kaitsuko.fr so we can look into this together.
We remain at your disposal and appreciate the opportunity to improve our service.
Best regards,
The Kaitsuko Team
Very unprofessional!!
Very unprofessional!!! Ordered knives beginning of December, was told it would be delivered within 10 days. Never received it and have been chasing for the refund since. It's now been 8 weeks. All I get are useless emails assuring me that when the package is returned, they will action the refund. Seeing as the package never arrived, how am I expected to return it??!!!
December 5, 2024
Unprompted review
Reply from Kaitsuko
Hi Dear,
We sincerely apologize for the inconvenience you’ve experienced. We completely understand your frustration and would like to clarify the situation:
If your package was never delivered, we recommend checking the tracking information. In cases of non-delivery, the package is usually returned to us by the carrier. Once we receive it, we immediately process the refund.
As per our policy, refunds are issued once the returned package is received. If the carrier confirms a lost package, we will investigate the matter and find a solution for you.
We assure you that we are not ignoring your case, and we genuinely want to resolve this issue as quickly as possible. Please contact our support team again with any updated tracking details so we can take the appropriate action.
We appreciate your patience and will do our best to resolve this situation for you as soon as possible.
Best regards,
The Kaitsuko Team
Hope you don't need your order quickly
TRACKED DELIVERY
Preparation and dispatch within 24 hours. This is from their website!!!! we ordered on 27th November, still no delivery, tracking or refund, poor show, I have spent over £200 and the service is appalling
Now on 20th December, still no response......
22nd December and still no contact from supplier, disgraceful
November 27, 2024
Unprompted review
Never again
The product are very cheap. I never see a bullshit like thats before
November 22, 2024
Unprompted review
Worst experience ever had
Worst experience ever had, bought knive set had to be Japanese- delivered Chinese copies, on pictures dark metal knives- delivered very light and not sharp- knife handles had to be dark wood but found it’s only stickers- been asking 5 times how to return Item but never had response
September 4, 2024
Unprompted review
This is very popular website.
January 18, 2023
Unprompted review
Achat de plusieurs couteaux
Achat de plusieurs couteaux. La collection suit son coup. Merci au vendeur
November 23, 2022
Unprompted review
Fraud !!! Don’t buy from this company
Worst experience ever !!!
I ordered a Japanese knife as a gift for my partner and a knife sharpener to go with it as a knife needs this else it will ruin. I ordered together in one order and my knife turns up but not the sharpener over 11 months later still no sharpener. I contacted their customer service after a month. Their customer service blamed the post office and when I went to the post office they blamed the vender. The post office told me the address of where it had supposedly been sent ( somewhere in Belgium ) I live in France and bare in mind my knife turned up and it was the same order. Kaitsuko is a fraud as i paid for a knife sharpener and still don’t have it !! Why not send me another !!!!!! I spent hours on the email thread going back and forth wasting my time and going to the post office and thinking about and talking about this. I’m still in shock at their level of customer service and their business ethics !! Never buy from them. Kaitsuko if you're reading this …it’s never too late to redeem yourself and put this right. I’d like to think you will. Maudie Chamonix France order number COMMANDE #24115
November 15, 2022
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