Kala Kendar Music Warehouse Reviews 

334
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that shopping at the store is an absolute pleasure thanks to the genuinely welcoming atmosphere and the incredible selection of musical instruments. Customers consistently praise the highly knowledgeable staff for providing truly helpful recommendations, expert guidance, and exceptionally personalized care during all instrument purchases. Buyers are also extremely satisfied with the top-notch product quality, beautiful acoustic sound, and remarkably fast delivery times across distant locations. Some reviewers were not happy with their overall purchasing process, pointing out frustrating logistical issues such as missing packages, completely unreceived items, or minor physical flaws in the wood.

What people talk about most

Product

People report high satisfaction with the product, expressing delight over instruments like the shruti box and... See more

Quality

Customers consistently note positive experiences with quality, expressing deep appreciation for their new... See more

Staff

Reviewers highlight positive aspects of staff, praising their incredible knowledge and helpful... See more

Service

Consumers find service to be positive and deeply appreciate the consistent excellence provided over the... See more

Delivery service

Clients share satisfaction on delivery service, noting that shipping is very fast and delivery times are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Music is universal! As a vocalist I needed something I could practise with that would allow me to pitch shift while playing a sustained single note or chord. The Shruti Box does just that! I sing Rock... See more

Rated 5 out of 5 stars

Sales person was very informative, in helping me make my decision for purchase. Harmonium arrived in excellent condition very quickly considering we are a 17 hour drive away from the music wareho... See more

Rated 5 out of 5 stars

I had a fantastic experience at Kala Kendar recently when looking to purchase a shruti box. Mickey was very knowledgeable, and ready to help. I truly felt taken care of as a customer and had all my qu... See more

Rated 5 out of 5 stars

Date/Time of Visit: January 24, 2026 approximately 1:00pm was first visit to Kala Kendar. The initial salesperson i spoke to "Micky" via email was very helpful and professional with his recommendation... See more


Company details

  1. Musical Instrument Store
  2. Department Store

Written by the company

Kala Kendar’s Music Warehouse was formed to provide local Toronto musicians access to authentic instruments out of India. Kala Kendar has continued to build on its success by offering its products and services to over 37 countries.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

334 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(334)

37 reviews in the last 12 months

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Rated 4 out of 5 stars

Dr. Tonse Raju

They were generally responsive to my questions. But the initial link sent to me for connecting to UPS to track my package did not work, because the link had 18 characters, but the UPS site responded I need to enter a 25-character tracking number. However, after I explained this, they were quick to send me a full link that worked. So, I appreciate their follow-up action.

April 18, 2023
Rated 5 out of 5 stars

Shruti Box!

The shruti box we purchased is very well made with amazingly clear tone! I gave it to my wife for her birthday and she teared up when she started playing it because it immediately made her feel grounded and regulated. Kala Kendar did a great job keeping me updated about the progress of my order. Id definitely recommend this business to someone in the market for an instrument!

April 15, 2023
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Rated 1 out of 5 stars

The reason I'm only giving 1 star is…

The reason I'm only giving 1 star is because I ordered a 6.5 dayan but received a 6.25. I made it very clear in my conversations with the assistants that the dayan head must be 6.5 ins. Perhaps it's the warehouse that got it wrong. Nevertheless it is still a very good tabla and I probably would have given 4 or 5 stars if it wasn't for the error.

March 15, 2023
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Reply from Kala Kendar Music Warehouse

Thanks for your feedback and review on Trustpilot.

Have you tried to contact our Customer support for the issue you’re having with the Tabla? We offer complimentary customer support for most of our musical instruments; shipped directly by us.

All of our instruments are setup by us in our shop by real musicians; there are no huge warehouses with robots filling your order. Please check the markings on the side of the drum shell, take another measurement of your drum head; we generally don't make mistakes like what your describing, and if its our mistake, we will make it right.

The difference purchasing from a local music shop and big box online store; our business is run by musicians for other musicians. I would suggest if you’re having an issue with your instrument; please come to us first so we may assist and try and resolve the problem you’re having.

Rated 5 out of 5 stars

Amazing Quality

Amazing Quality, Service, and well-informed

Kala Kendar prioritizes quality, and ensures that you are getting the right instrument for your needs. I am a beginner Tabla player, and was given helpful and professional advice as well as more information for learning Tabla.

January 7, 2023
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Rated 5 out of 5 stars

Very Positive Experience

Excellent store with a wide variety of Indian Instruments and Accessories. I had a great experience buying from Kala Kendar, and would recommend to others.

January 6, 2023
Rated 5 out of 5 stars

Exquisite service

Exquisite service, very informative and educational! Beautiful instruments and sound. Easy shipping, fast delivery. Arrived perfectly packaged and ready to play that day.

December 22, 2022
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