KALAS Sportswear Reviews 39

IGNORANT CUSTOMER SERVICE
Received an absolutely too small jersey following their size advice.

Ordered a new jersey, which arrived smelling of the body odour of, I assume, some previous recipient who must have returned the product for, again I assume, Kalas to then palm it off onto me. Disgusting.

Our cycling club changed the kit supplier to Kalas. I ordered the Pro razor jersey and the Pro Goffrato bib shorts. The shorts are too short, I’d say at least 2 inches shorter than any other shorts I own. The jersey is a little loose on the waist (despite fitting the chest) and the pockets sag as soon as you put something in them - they really look awful loaded up! The arms are also shorter than advertised. Don’t get me started on the gilet - absolutely awful, like a parachute despite being advertised as ‘close fitting’. If this wasn’t custom club kit I’d have sent it straight back and got something much better fit and quality. £80+ for each item is a huge ask for the fit and quality.

Wanted club Jerseys, a small order, superb service jerseys arrived 1 day before due delivery date. Sizing, quality and price good
Pleasure to deal with.

Second Order with Kalas, again from start to finish faultless. Thank you

Not honest delivery times
For kalas custom orders they claim their delivery time is 4-6 weeks. At check out they also give you an estimated dispatch date. I have now ordered team clothing from them several times and none of this orders were dispatched on time. Thats simply not acceptable.

Was great working with Gavin to turn our design concept into reality. Gavin was very patient throughout and the finished result is fantastic. Kalas kit is very good quality and looks good. Hoping to open another kit order soon.

Great products. Helpful design team.
Responsive customer service. Delighted to have worked with Alex, Josh and the team at Kalas over the last 6 months

For the second year running, Kalas has delivered high quality and excellent fitting kit for our club. Huge shoutout to Gavin for being such a great liaison and making the process of custom kit orders go so smoothly.

I particularly appreciated the customer service whilst getting my custom kit from Kalas. Gavin and his colleagues were very helpful and answered my many questions. The price of custom kit is always going to be pretty high but the kit I received very much warranted the price I paid and I will definitely be ordering from them again.

Very poor quality of the aero socks.
Socks broken at the toe after only two cycles. Kalas indicates that it is not due to the material. For 29 euros I expected more quality. Never order here again.

The all-round customer service provided by Kalas is outstanding. Ordering is quick and simple. Delivery is super fast. The quality of the products is excellent, well made and very durable. Very good value for money.

Gavin made a great first impression which made me want to use Kalas to get my kit created. It was an easy and professional process from start to finish. Great products with great customer service.

Complete custom design, 3D 360deg video. Really impressed with these guys.

Gavin spent a lot of time and patience getting the design right for us, every time we thought we had it, we then wanted another minor change, but they all add up.

Communication on shipping was excellent, well packaged items.

If we're being very very picky, some of the cut of the items don't lend themselves to a perfect seam, but honestly that's being very very detailed in any criticism.

Would recommend Kalas for sure.

We designed a custom branded kit for our business and from start to finish the experience with Kalas Custom has been outstanding!

The design service is excellent with guidance from the team at Kalas which is free of charge and they are more than happy for you to tweak and change this several times until you get a design you are happy with.

The quality of the kit is also excellent, the bibs are very comfortable and long lasting, still going a number of years later.

I have also found the customer service excellent, I had one pair of shorts where the elastic went just above the knee and this was replaced without question.

Finally I have also ordered a Wet and Windy jersey from the website and this is absolutely fantastic for winter riding.

Overall I would highly recommend Kalas and especially for the custom service.

The best Kit I've bought. The quality is brilliant, and the service received has been top notch.

I owned bike shop for 8 years, tried and tested most clothing brands. Kalas as good as any, better than most. Accurate sizing, comfort, technical properties which work, longevity and good customer service. My custom order arrived swiftly. There was absence of printing on one piece which was rectified free of charge. Mistakes happen, it's how they are dealt with that matters. Communication was exemplary.

I bought the Passion Z3 bib shorts for 169,00 Euro.
I had two lesions on the pad after 115km of cycling, now after less than 4 months and 500km the glue of the bibs is damaged. Poor performace! The customer service was very arrogant and didn't provide any customer service at all, claiming the damages were either mechanical nature and therefor my fault or due to incorrect washing (and again my fault). My father in law handwashed his identical bib shorts (6 months old) and the glue in the area of the bibs is dissolving too.

For the price of one pants of Kalas you get almost 3 bib shorts of the "premium" Decathlon brand Van Rysel, which will last you longer and cost you less. And in case of trouble Decathlon provides a far better costumer service. Never again Kalas!

Dissapointed to see Kalas sponsoring Motip and copying another cycling teams design. Poor effort 👎

They're a joke. They promote themselves as "Czech manufacturer" and half of the range comes from the Far East. Jackets made for orangutans - narrow in the chest with extremely long sleeves. They also cheat with discount coupons. I strongly do not recommend.