Kamera Express  Reviews 

8,907
TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 5 out of 5 stars

An excellent place for photographers! They have everything you need to capture the best images for your scene. I would come back anytime.

Rated 5 out of 5 stars

In Amsterdam I was helped by Milan who in an easy, calm and clear way answered all my questions. I bought an excellent working second-hand Lumix G9 ii which has met my expectations and more. Quality... See more

Rated 5 out of 5 stars

Almost a month ago we ordered a Olympus MFT 75/300mm and a Panasonic Lumix G70 at the shop in Amsterdam. Great advice: the staff really explained all (dis)advantages of several options. Especially,... See more

Rated 5 out of 5 stars

My order came in without any delays (next day). The camera was packed meticulously, battery was full and everything was in order. I called customer service because I didn’t know Dutch, and they helped... See more

Company details

  1. Hobby Store

Information provided by various external sources

Voor de beeldmakers die werk van hun beeld willen maken hebben we alles in huis. Online én altijd dichtbij. Met alle liefde inspireren en stimuleren we je op het gebied van foto en video. Jouw kennis, enthousiasme en inspiratie, dat zijn wij. Zodat jij in beweging komt en met meer vertrouwen en plezier de mooiste beelden maakt. Kamera Express is er helemaal voor jou!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

9K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 52% of negative reviews

Typically takes over 1 month to reply

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4.6

All reviews

(8,907)

1,760 reviews in the last 12 months

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Rated 5 out of 5 stars

Great knowledge of personnel

The personnel has a lot of knowledge and is happy to share it with its customers.

April 1, 2023
Unprompted review
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Reply from Kamera Express

We're indeed very happy to share our knowledge, because we're all in to photo and video!

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Rated 5 out of 5 stars

I bought a new Sony A7 IV and traded my…

I bought a new Sony A7 IV and traded my old Canon 700D. It was a buttery smooth experience trading-in my old camera. The price evaluation also was great.

April 5, 2023
Unprompted review
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Reply from Kamera Express

Smart of you to trade in your old gear. We hope you'll enjoy your new A7 IV !

Rated 5 out of 5 stars

Perfect online service :)

Website was very clear! Called someone to help to make my online order. Everything went smoothly!

January 1, 2023
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Reply from Kamera Express

Always happy to help. Enjoy your order Jasper!

Rated 1 out of 5 stars

I had a terrible experience with this…

I had a terrible experience with this rental store. The staff was unprofessional and the equipment was in poor condition. When I returned the equipment, I was accused of damaging it, even though I had taken great care with it. The staff was rude and unhelpful, and they didn't seem to care about resolving the issue. I would not recommend this store to anyone and would advise others to look for a more reliable and professional rental company.
Simply the worst audiovisual equipment rental shop in over 15 years that I have rented equipment, they simply ripped me off on equipment that accused me of having damaged it.
They do not hesitate to sue and whether you are wrong or right they will win, they lied shamefully in court on several points, they told me they send the material in Sony in London but they give me a facture of repair from Amsterdam.
They are used to scamming people very easily in this business of scamers anyway. Whrite me an mp if you want to know more about their way to act.

March 3, 2023
Unprompted review
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Reply from Kamera Express

We're sorry that you had this experience. Unfortunately the rental doesn't go through Kamera Express, but through Budgetcam. Therefore we advice you to contact them.

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Rated 1 out of 5 stars

Deceitful advertising and dysfunctional customer service

Update March 25:
I have finally received a refund of exactly €200, ie the cashback service which I was owned. Not a single Euro extra for the hours of troubles and grief I had because of their fault.
According to customer service, I received the refund
"because of the problems you experienced with Sony".
I really dislike this attitude of not accepting responsibility. I had a problem with Kamera Express (not Sony!) because of a false price listing on one of their shopping websites. The internal reason may or may not be due to Sony but these quarrels should not be forced onto the customer.
Update March 13:
I have received a request to move this review to photospecialist.ie but I disagree because according to my invoice and also to written correspondence with Sony the reseller is Kamera Express. I have also received some customer "care" email where the sender identified as "we at Photospecialist / Kamera Express" so I have either dealt with one joint company or with both.
==
This company has various offshoots, one of which trading under photospecialist.ie. I ordered a Sony A7C body from there. The item was clearly marketed as covered by the Sony Winter Cashback scheme worth €200 and that was exactly the reason why I bought from there.
When I tried to claim the cashback I was told (by Sony) that my purchase passed their verification procedure but that the outfit I bought it from is not a participating retailer in this scheme.
I raised this with Kamera Express / Photospecialist and have since received a number of mutually inconsistent replies which make me believe that this company either has a broken CMR system (issue tracker) or uses untrained customer service agents.
First, they claimed that my cashback claim "did not go through smoothly" for some reason. Then they falsely claimed I had ordered from a UK store.
I am not sure what their current position is but I am determined to fight for a refund of at least €200 since I am obviously entitled to purchase the products and services as they are offered on the web store.

February 27, 2023
Unprompted review
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Reply from Kamera Express

We have our manager look into this case right now and hope to solve this as soon as possible with you.

Rated 5 out of 5 stars

Good advisory, friendly service and well supplied stores

The most popular camera store company in The Netherlands and that has good reasons. Besides a webstore there are 13 physical stores spread over The Netherlands which are well supplied and with professional and friendly personnel. Kamera Express has regularly great offers especially on camera equipment related accessorizes.

March 2, 2023
Unprompted review
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Reply from Kamera Express

That's a big compliment, thank you so much!

Rated 5 out of 5 stars

Helpful, skilled personnel taking time to advice!

The staff in the store are very helpful and they take the time to advise (resulting in buying a Nikon Z6II). To prepare a visit you can visit their extensive website with a lot of information about products but also other nice information. I would definitely recommend Kamera Express

March 3, 2023
Unprompted review
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Reply from Kamera Express

That's a great purchase! Smart of you to prepare before visiting.

Rated 4 out of 5 stars

Shopped a camera in the store itself

Shopped a camera in the store itself. The people in the store were very helpful. It also has a website with a lot of information about shooting photos, so you can learn fast.
So if you’re a beginner I would definitely recommend Kamera Express

February 9, 2023
Unprompted review
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Reply from Kamera Express

Thank you for recommending us! We're happy to read about your positive experience in our shop.

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Rated 4 out of 5 stars

Samsung QLED QE50Q64T (2020)

Had a great experience with buying a new Samsung TV. Installation was peanuts. Service could be better if they better inform you with extending your warranty with 5 years. They deliver the tv at your door witch was great.

September 28, 2022
Unprompted review
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Reply from Kamera Express

Thank you for sharing your experience and feedback. Samsung is unfortunately excluded from the 5 year warranty extension (this is stated on our website). Perhaps this is why it was not recommended to you.

Rated 5 out of 5 stars

Sony camera and sigma lens

I have bought camera and lens from Kamera Express, everything went smoothly. I am happy with the service and with the products. I bougth sigma 30mm 1.4 Art, I love sigma lenses and was not disappointed with this one. I have also bought sony alfa 7iv, very nice camera. I moved from the canon so needed to adjust my habits, but i am super happy with the product.

January 9, 2023
Unprompted review
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Reply from Kamera Express

That is indeed a great lens and new camera! Very nice to read you already used it and you're happy with it.

Rated 5 out of 5 stars

Great service and product

Great service, great product, and hopefully, great warranty in the future.

January 29, 2023
Unprompted review
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Reply from Kamera Express

Nice to read about your experience. Hopefully you won't need any warranty, but if you do we're here to help you!

Rated 4 out of 5 stars

The right store for me…

I bought a Sony camcorder two weeks ago in the store at Cappelle aan de IJssel and I must say that I was quite happy with the way I was served there. Good and honest information helped me to buy the right product: a Sony FDR-AX53. Besides I bought some accessories and trying to decide what to buy I was spontaneously helped bij another assistant who also gave me proper advice. It is still too early to say anything about the product I bought (althought it seems a good purchase), but I do know I bought it in the right store!

January 19, 2023
Unprompted review
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Reply from Kamera Express

How nice to read that you had this experience, we would like to help you by giving the right advice, we hope you enjoy your purchases!

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Rated 5 out of 5 stars

I'm new in photographie

I'm new in photographie. Knowing very little about camera's. They took their time to explain everything and gave info over the best way to get in the hobby. Very happy with the service and purchase i did.

January 24, 2023
Unprompted review
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Reply from Kamera Express

Thank you verry much! Wish you lots of fun with you purchases!

Rated 4 out of 5 stars

Happy costumer

I am a customer of Camera Express Arnhem for some years already. A few weeks ago I went to the store to buy a new camera, I was very doubtful about the correct decision regarding this new camera, however the advice and knowledge of your salesperson helped me clarify my doubts and now I am confident that I have made the decision. correct decision.

January 11, 2023
Unprompted review
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Reply from Kamera Express

It's lovely to read that you had this experience, I wish you a lot of fun with your new camera.

Rated 5 out of 5 stars

helpful with choosing the right camera

I am a beginner photographer, so choosing the right camera can be very confusing. I found the advice on the website very useful. The prices are competitive and I am very happy with the model I chose. The delivery also was quite fast - a few business days

January 21, 2023
Unprompted review
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Reply from Kamera Express

Great to read, thank you! I wish you a lot of fun with your new camera.

Rated 5 out of 5 stars

Good experience

Great shop, enthusiastic employees with a lot of expertise !

January 19, 2023
Unprompted review
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Reply from Kamera Express

Thank you verry much!

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Rated 5 out of 5 stars

excellent information

We received excellent, informed information about any equipment we brought into our choice. The salesman knew about all necessary technical specs, advantages and disadvantages, had lot's of experience in the field himself and took all the time we needed to inform and consider. Much appreciated.

January 6, 2023
Unprompted review
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Reply from Kamera Express

Glad we could inform you. Hopefully you made a good choice!

Rated 5 out of 5 stars

Always a good price and a quick delivery time

Always a good price and a quick delivery time.
And for me as a professional video user..I can find anything I need and do not have to visit different stores or website. Saves me time and money

January 13, 2023
Unprompted review
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Reply from Kamera Express

Thank you, we do the best we can to offer this service. Super we have every product you need!

Rated 5 out of 5 stars

Great experience!

My experience has been great and all my questions have been answered. This helped in bringing clarity over which purchase should be best for my needs.

January 13, 2023
Unprompted review
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Reply from Kamera Express

Glad we could help you with answering all of your questions. We hope you'll enjoy your purchase!

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