Kanencoffee Reviews 

We had a very frustrating experience trying to have a Breville espresso machine repaired here.

The drop-off process was inconvenient, with limited hours and an appointment required. When we dropped off the machine, the staff was rude and provided very little information. It then took three weeks just to receive an estimate.

The estimate was extremely high, including parts priced at more than twice what the same parts cost directly from Breville, along with very high labor charges. We declined the repair and repeatedly contacted them by phone and email to arrange getting our machine back. Unfortunately, we received no response until we sent a formal letter.

We also disputed the amount of the deposit that was retained but exceeded the cost of diagnostic/estimate work and have filed complaints with the appropriate consumer protection agencies.

Overall: very poor communication and customer service, a long turnaround time, and very high repair costs. Our experience was extremely disappointing, and we would not use this business again.

I visited Kanen Coffee to shop for an espresso machine since they're local to me and I didn't want to buy one online sight unseen. The staff was courteous, professional and knowledgeable. Overall, great customer service and I'm really enjoying my new espresso machine.

Kanen is such a great resource. I was looking to replace my old Breville machine that had died after over a decade of service. They talked me through the options, and were so helpful and informative. I ended up finding a really good machine used and ended up buying that one, but I know that they will be my first stop for servicing and any repairs that come up. They really know what they are doing in terms of espresso machines and will offer you advice that is super well informed and not salesy at all. I am so glad this kind of business exists.

Great service. Excellent people. Got me back up and running in no time.

Delightful people, efficient service