The whole shopping experience was positive and fast. The shipping and delivery took a little longer than expected but it was understandable due to the particularly busy period (month of December) and... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I had to wait a long time for the shipment, which is a downside. Also, the website listed the wrong fabric composition for the dress I ordered. But I really liked everything. The clothes are good qual... See more
Received m first KAOA dress yesterday This is just a wonderful fashion-brand, the designs are truly exquisite, for me these are the most beautiful dresses ever; the pieces look exactly as on the pi... See more
Very satisfied with my purchase. I bought a coat, a camel bomber jacket, and was a little sceptical until I received it. The coat wasn't cheap and it was my first purchase from the brand. It arriv... See more
Company replied
4.3
Excellent
147 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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Avoid this company
Avoid this company. Over the past few months, I’ve tried ordering from KAOA, but the experience has been extremely disappointing.
My first order never arrived, and despite multiple attempts to get in touch, I’ve received no response. I clearly informed them that the item must either be replaced or resent, as I’ve paid for it but I’ve heard nothing back.
My second order was placed several weeks ago, and the only response I get is that the items haven’t been shipped with no further explanation or follow-up.
While their clothes may look beautiful, this is not a trustworthy company. Their customer service is terrible, and it seems they pick and choose who they want to respond to.
I will be filing a formal complaint, as they owe me €100 for items I never received but have been charged for.
May 23, 2025
Unprompted review
Reply from kaoaofficial.com
Hello Aina,
We’re very sorry to read your message and understand how frustrating this situation must be.
We’ve carefully checked our system, but unfortunately we’re unable to locate any orders under your name. To help us investigate this properly and assist you as quickly as possible, could you please confirm your order number(s)?
We take situations like this very seriously and will look into this with priority as soon as we have the correct details.
Kind regards,
KAOÂ
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Do not order from this company
Do not order from this company. Very poor customer service
April 29, 2025
Unprompted review
I purchased my order three weeks ago
I purchased my order three weeks ago. I have received no updates. I am contacting them. On Instagram, they said they would tell me when it would ship; on email, something else. Considering the amount paid, this is unprofessional. There is so much negative feedback; I should have trusted my instincts.
April 28, 2025
Unprompted review
Reply from kaoaofficial.com
Hello Ema,
We’re very sorry to read your message and understand your frustration.
KAOÂ operates as a slow fashion brand, which means that most of our pieces are made to order rather than held in stock. Each item is carefully produced after the order is placed, which can result in longer preparation times before shipping.
That said, we regret any confusion caused by the different information you received, as communication should always be clear and consistent.
Kind regards,
KAOÂ
Huge disappointment
The presentation of their product is promising but unfortunately it does not match at all the quality of the service provided. I have ordered a dress a month ahead of an event and I’ve been promised 3 times the dress should be sent on the next few days. Unfortunately, it was not the case and 2 days before the event I had to cancel my order and ask for a refund. I then receive a simple “we’re sorry for the delay of your order, we’ll process the refund”.
It’s of a huge lack of consideration and transparency, to leave a costumer waiting for a product that they ensure they’ll send shortly, to then just leave them with a simple apology with no justification or whatsoever.
A huge disappointment.
January 16, 2025
Unprompted review
Reply from kaoaofficial.com
Hello Andreia,
We’re very sorry to read your message and to learn about your experience.
We fully understand how disappointing this must have been, especially with an event involved. We regret that the expected shipping timelines were not met and that the communication did not reflect the situation with the clarity and consistency it should have.
Your feedback is taken very seriously.
Kind regards,
KAOÂ
The worst to deal with!
I ordered a few pieces from this company and I must say their customer service is really bad. Not sure, if I will get my order on time for Christmas as they promised because they never reply!
December 2, 2024
Unprompted review
Reply from kaoaofficial.com
Hello,
We’re very sorry to read your message and understand your concern, especially with a time-sensitive order.
KAOÂ operates as a slow fashion brand, and during busy periods such as the Christmas season, preparation times can be slightly longer than usual. That said, we regret if our communication did not meet your expectations.
Kind regards,
KAOÂ
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Looks good online
Looks good online, but it’s crap. From the terrible customer service, unresponsive and slow, to poor sewing for a semi-tailored pricey product.
July 15, 2024
Unprompted review
Reply from kaoaofficial.com
Hello Beatrice,
We’re very sorry to read your feedback and to hear that your experience did not meet your expectations.
We regret that both the quality and the service were not perceived as they should have been. Each piece is carefully produced, and we always aim to provide a responsive and attentive customer experience.
Your feedback is important to us and will be taken into consideration.
Kind regards,
KAOÂ
Perfect I recommend this establishment
Perfect I recommend this establishment! Great quality and perfect service
April 12, 2024
Unprompted review
Reply from kaoaofficial.com
Hello Jamila,
Thank you so much for your kind words — we’re truly delighted to hear that you had such a positive experience.
It means a lot to us that you appreciated both the quality of our pieces and the service provided.
We look forward to welcoming you back again soon.
Kind regards,
KAOÂ
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