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3.1
2 reviews
No history of asking for reviews
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Pessimo servizio clienti. È la prima e ultima volta che acquisto da Kaos. Ho fatto la procedura di reso sul sito ma non arriva la mail con l’etichetta. Ho scritto al servizio clienti sia su messenger che per mail, nessun riscontro. Sconsigliatissimi.
Ho fatto un ordine: Ordine #289442
Mi è arrivato puntualmente ma l’abito mi sta gigante nonostante abbia seguito le indicazioni fornite dalla guida taglie. Leggo la policy per i resi e seguo la peoceura online. Mi sarebbe dovuta arrivare via mail un’etichetta per la spedizione che è a carico mio. Non è arrivata. Scrivo una mail dicendo che devo partire per le vacanze e che se non mi mandano l’etichetta non posso spedire prima di partire e poi mi scadrebbe il termine di 14 giorni. Non ricevo risposta, né etichetta. Oggi scrivo di nuovo e non ricevo risposta.
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