Kaphi Beans Coffee Reviews 34

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Customer service is really good and they're really prompt with helping out and responding to messages. Coffee deliveries have been bang on so far and the actual coffee is pretty nice as well. I've had... See more

Rated 5 out of 5 stars

Very delicious coffee. You can taste the soft flavours and is roasted to perfection. Toffee espresso is so good, I'm drinking two cups a day ( I have a hand grinder too) A big thank you to Adam Woo... See more

Rated 1 out of 5 stars

1. Quick add function didn't/doesn't work 2. Paid extra for speedy delivery, without knowing that ordering on a Friday meant no order processing until Monday, and didn't arrive until Weds. Felt chea... See more

Rated 5 out of 5 stars

I started out getting the blue mountain and after the service experience and great flavour I had to get a subscription! Gone for the roasters selection to help expand my tastes. Once again great servi... See more

Company details

  1. Coffee Roasters
  2. Coffee Store
  3. Coffee Wholesaler

Written by the company

Kaphi Beans coffee brings you coffee's from around the world, freshly roasted and delivered straight to your door. All of our coffees are speciality graded and have been sustainably sourced. Our mission? To take you on a journey through the coffee belt without you leaving your home.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

34 reviews

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Rated 1 out of 5 stars

Missing parcel/no communication…

I’ve been waiting for an order that I made on Monday 30th October and I have had no correspondence with the company on where it is after I emailed them. This was supposed to be next day delivery for a birthday and I had to go out and find another present.

October 30, 2023
Rated 1 out of 5 stars

Felt cheated

1. Quick add function didn't/doesn't work
2. Paid extra for speedy delivery, without knowing that ordering on a Friday meant no order processing until Monday, and didn't arrive until Weds. Felt cheated

February 15, 2023
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Rated 5 out of 5 stars

Customer service is really good and…

Customer service is really good and they're really prompt with helping out and responding to messages. Coffee deliveries have been bang on so far and the actual coffee is pretty nice as well. I've had the sweet blue mountain and inzovu Rwanda so far and they're very good (I prefer the inzovu)

September 14, 2021
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Rated 3 out of 5 stars

Coffee is pretty good but expected more…

Coffee is pretty good but expected more for £10 a bag.

February 10, 2021
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Reply from Kaphi Beans Coffee

Hi James,

Thank you for trying us out. As a small family business, it's great to hear you liked our coffee. It shows we're heading in the right direction with the roasting & bean selection. I take your pricing feedback on board. With speciality coffee, there's a lot more cost involved. Quality & long term sustainability are at the heart of speciality coffees, all which drive up costs. We're happy to contribute towards this & we've written an article explaining why.

https://www.kaphibeans.co.uk/blogs/news/why-does-our-coffee-cost-more

Hopefully this sheds some light on where the money goes from each purchase. If you have any questions, feel free to reach out to us.

Kind regards,

Adam

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