Ordered my books on Wednesday before midday. The postage label wasn't generated until late on Friday and the books were only collected by the courier on Monday and delivered on Wednesday. The 3-5 work... See more
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The interface is not very user friendly. In order to access the ebook, we must click on several links. Plus the ebook reader is not very interactive. It would be good if we could select the answers or... See more
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I find it very inconvenient that Kaplan made the Study text and exam practice kit available only in digital form. I am experiencing issues with the BibliU app and am unable to download the material.... See more
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think it is crazy that when paying for materials you have to wait to access them till september just because I want to sit exam in December would have liked longer to study as I work full time in dema... See more
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Company details
- Business School
- Accounting School
- Apprenticeship Center
- Distance Learning Center
- Education Center
- Educational Institution
About Kaplan UK
Written by the company
Reasons why people choose Kaplan:
Experts in training and upskilling, for those in accountancy and other professional sectors.
From accountants to bankers to tax and IT professionals, for over 70 years Kaplan has been developing the careers of thousands of learners.
Consistently producing some of the best pass rates in the UK, Kaplan has a broad range of study methods and classroom locations (across the country).
70+ years of teaching experience
40k students each year
8/10 of the UK’s top accountancy firms use Kaplan
FTSE 100 firms use Kaplan
SEE LOCATIONS
Popular qualifications and programmes:
ACCA
CIMA
AAT
ACA
CFA
APPRENTICESHIPS
Our unique approach to teaching:
Kaplan follows an evidenced-based approach, using data and published research (where possible) to inform our teaching and course design.
We also draw on dynamic elements, which evolve as: new technologies emerge, employers demand different levels of expertise, and our understanding of how people learn changes.
Our study methods:
We have a study method to suit any circumstance.
Maybe you need to fit your studies around your family. Or maybe you are an independent learner? Or perhaps you feel more confident in a classroom setting?
Our four study options - OnDemand, Classroom, Live Online and Distance Learning - accommodate all learning styles and are designed to bring the best out of your/your employees’ studies.
Contact info
Borough High Street 191, SE1 1HR, United Kingdom
- 0161 259 7400
- studentservices@kaplan.co.uk
- kaplan.co.uk
3.4
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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good experience
April 27, 2026
Reply from Kaplan UK
Hello Analene,
I hope that you are well!
Thank you for taking the time to leave some lovely feedback about Kaplan Financial and our services!
It’s great to hear that you have had a great experience with Kaplan Financial!
Please do let us know if there is anything else we can help with - our dedicated Student Services team are available on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Thank you,
Sam
(Senior Student Service Advisor)
Student services are fab
Student services (Manchester number) are genuinely great, I spoke to Jerome today and he sorted my issue out, laughed along with my stupidity, gave me some gentle encouragement and left me feeling much better about having to spend more money to extend my course (again, because i'm a lazy toad). 11/10 service.
May 6, 2026
Unprompted review
Reply from Kaplan UK
Hello Helen,
I hope that you are well!
Thank you for taking the time to leave some lovely feedback about Kaplan Financial and our services!
It’s great to hear that you received such a good level of customer service!
Please do let us know if there is anything else we can help with - our dedicated Student Services team are available on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Thank you,
Sam
(Senior Student Service Advisor)
Online materials
Have used Kaplan previously, only reason I went with Kaplan instead of any other provider was that their materials were easy to understand.
Kaplan has now moved to fully digital materials but this doesn’t work for everyone. While I support reducing paper use, I already spend my whole working day on a screen, and then having to study the same way is causing significant strain.
The Bibliu platform also limits certain functions. I can’t easily copy text or annotate like on a paper or pdf, even pdf I can print and annotate. As someone who uses a computer rather than a touchscreen device, I find it much harder to learn without being able to write things down.
Kaplan’s tutors recommend copying question wording when practicing to save time, yet the BibliU library doesn’t allow this (it says copying limit reached just for copying the wording of question in my answer format) meaning I spend unnecessary time typing instead. This adds to the frustration and makes the process more stressful than the studying itself.
Given the high cost of the course, the quality and usability of the materials are disappointing. My experience with the last two exams through Kaplan has been very poor, and I would have appreciated being given the option to choose physical textbooks.
May 6, 2026
Unprompted review
Reply from Kaplan UK
Hello,
I hope that you are well.
Thank you for taking the time to leave some feedback about Kaplan Financial and our services.
I am sorry to hear about your experience with Bibliu. We do feel this change has offered higher accessibility for our learners. Unfortunately you have not left any contact information for this to be discussed further.
Please do let us know if there is anything else we can help with - our dedicated Student Services team are available on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Thank you,
Sam
(Senior Student Service Advisor)
Reply from Kaplan UK
Dear Student,
Thank you for taking the time to leave a review.
It is great to hear you have had a positive experience with our services!
If you do need any support in the future, please do not hesitate to contact our Student Services team on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Have a great week.
Alex
(Senior Service Operations Advisor)
Reply from Kaplan UK
Dear Student,
Thank you for taking the time to leave a review.
It is great to hear you have had a positive experience with our services!
If you do need any support in the future, please do not hesitate to contact our Student Services team on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Have a great week.
Alex
(Senior Service Operations Advisor)
Reply from Kaplan UK
Dear Student,
Thank you for taking the time to leave a review.
It is great to hear you have had a positive experience with our products and services!
If you do need any support in the future, please do not hesitate to contact our Student Services team on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Have a great week.
Alex
(Senior Service Operations Advisor)
Reply from Kaplan UK
Dear Student,
Thank you for taking the time to leave a review.
It is great to hear you have had a positive experience with our services!
If you do need any support in the future, please do not hesitate to contact our Student Services team on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Have a great week.
Alex
(Senior Service Operations Advisor)
Every time I order a textbook it…
Every time I order a textbook it arrives damaged, and customer service never rectifies the problem.
April 21, 2026
Reply from Kaplan UK
Dear Student,
Thank you for taking the time to leave this review.
I am sorry to hear that you have experienced this issue with the delivery of your materials.
I am currently looking into this for you.
If you would like for us to look into this further, please call our Student Services team on 0161 259 7400, or contact us via email at studentservices@kaplan.co.uk.
I hope you have a great day!
Kind Regards,
Alex
(Senior Service Operations Advisor)
Easy to navigate
Easy to select and pay. Online reading on mobile devices should allow for a bit more flexibility, then its perfect.
April 14, 2026
Reply from Kaplan UK
Dear Student,
Thank you for taking the time to leave a review.
It is great to hear you have had a positive experience with our services!
If you do need any support in the future, please do not hesitate to contact our Student Services team on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Have a great week.
Alex
(Senior Service Operations Advisor)
Extremely unsatisfactory customer…
Extremely unsatisfactory customer experience. The following claim was not addressed: "While I understand your reference to Brexit-related changes, the current situation is not clear from a customer perspective.
At the time of ordering, a delivery charge of £20 was included in your invoice, following confirmation of my address. However, I am now being asked by the delivery company to pay an additional €18.65. This amount appears to include taxes—although it is unclear how VAT is being applied to an overseas purchase from the UK—as well as unspecified delivery-related charges.
If these additional charges are outside your control, it raises the question of why a delivery fee was included in your invoice in the first place, given that the final cost to the customer is neither transparent nor fixed.
I would appreciate clarification on this matter, particularly how such charges are communicated to customers at the point of purchase, as I am considering sharing feedback on this experience more widely."
April 12, 2026
Reply from Kaplan UK
Dear Student,
Thank you for taking the time to leave this review.
I am sorry to hear that you are dissatisfied with the courier service and fees relating to this order.
These fees are handled and collected by the courier on behalf of the local customs authorities. If you have concerns regarding the specific amount charged, we recommend you contact the courier directly. The courier will be able to provide an itemized breakdown or an official invoice detailing the specific duties and taxes applied to the shipment.
If you would like for us to look into this further, please call our Student Services team on 0161 259 7400, or contact us via email at studentservices@kaplan.co.uk.
I hope you have a great day!
Kind Regards,
Alex
(Senior Service Operations Advisor)
Straight forward and clear
April 14, 2026
Reply from Kaplan UK
Dear Student,
Thank you for taking the time to leave a review.
It is great to hear you have had a positive experience with our services!
If you do need any support in the future, please do not hesitate to contact our Student Services team on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Have a great week.
Alex
(Senior Service Operations Advisor)
Advice /book are helpful
Advice /book are helpful. I see when I pass exam :-)
Thank you
April 13, 2026
Reply from Kaplan UK
Dear JP,
Thank you for taking the time to leave a review!
It is great to hear you have had a positive experience with our products and services.
If you do need any support in the future, please do not hesitate to contact our Student Services team on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Have a great weekend!
Ross
(Senior Service Operations Advisor)
Online study text and exam kit
I find it very inconvenient that Kaplan made the Study text and exam practice kit available only in digital form. I am experiencing issues with the BibliU app and am unable to download the material.
Also, after working all day in front of the screen, it would have been great to give my eyes a rest and study from a physical book.
I understand that these days pretty much everything is moving online but I find it makes my study experience much worse and would have preferred the option of the physical books.
April 8, 2026
Reply from Kaplan UK
Dear VF,
Thank you for taking the time to leave this review.
I am sorry to hear that you have experienced issues with the Bibliu app.
I have sent you an email now to discuss this matter further.
If you would like for us to look into this further, please call our Student Services team on 0161 259 7400, or contact us via email at studentservices@kaplan.co.uk.
I hope you have a great day!
Kind Regards,
Ross
(Senior Service Operations Advisor)
Happy Student!
I just spoke with Jerome from the customer services team, and he was fantastic. He took the time to walk me through everything in detail and made sure all my questions were fully answered. It was a really positive experience—thank you so much, Jerome!
April 30, 2026
Unprompted review
Reply from Kaplan UK
Dear Yasir,
Thank you for taking the time to leave a review!
It is great to hear you have had a positive experience with our student services team.
If you do need any support in the future, please do not hesitate to contact our Student Services team on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Have a great weekend!
Ross
(Senior Service Operations Advisor)
Reply from Kaplan UK
Dear Student,
Thank you for taking the time to leave a review.
It is great to hear you have had a positive experience with our services.
If you do need any support in the future, please do not hesitate to contact our Student Services team on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Have a great week.
Alex
(Senior Service Operations Advisor)
The purchase was easy and good but to…
The purchase was easy and good but to come to the eu its not 7 days as I have been waiting for it for like 3 weeks and its still not here and I need them urgently the physical books
April 13, 2026
Reply from Kaplan UK
Dear Sarah,
Thank you for taking the time to leave this review.
I am sorry to hear that you have experienced this delay in the delivery of your materials.
I have sent you an email now to discuss this matter further.
If you would like for us to look into this further, please call our Student Services team on 0161 259 7400, or contact us via email at studentservices@kaplan.co.uk.
I hope you have a great day!
Kind Regards,
Ross
(Senior Service Operations Advisor)
My book hasn't arrived yet
My book hasn't arrived yet. It's been 2 weeks. To weeks where I had to use the online book, a tool that I don't like because the page is not a full one so I have to scroll down every now and then. I cannot print any page (EVEN THOUGH I PAID FOR THE BOOK) and still I am wasting precious time I could have used to study. Well done Kaplan (I am sarcastic).
April 20, 2026
Reply from Kaplan UK
Dear Michelle,
Thank you for taking the time to leave this review.
I am sorry to hear that you have experienced this delay in the delivery of your materials.
I have sent you an email now to discuss this matter further.
If you would like for us to look into this further, please call our Student Services team on 0161 259 7400, or contact us via email at studentservices@kaplan.co.uk.
I hope you have a great day!
Kind Regards,
Ross
(Senior Service Operations Advisor)
Reply from Kaplan UK
Dear Student,
Thank you for taking the time to leave a review.
It is great to hear you have had a positive experience with our services!
If you do need any support in the future, please do not hesitate to contact our Student Services team on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Have a great week.
Alex
(Senior Service Operations Advisor)
Beth was extremely helpful with helping…
Beth was extremely helpful with helping me sort a delivery issue for my books. She got it sorted in no time and was very friendly.
April 27, 2026
Unprompted review
Reply from Kaplan UK
Dear Student,
Thank you for taking the time to leave a review.
It is great to hear you have had a positive experience with our services and colleagues!
If you do need any support in the future, please do not hesitate to contact our Student Services team on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Have a great week.
Alex
(Senior Service Operations Advisor)
Second time ordering books delay
Second time ordering books. They always get delivered really late, the website says 5-7 days for EU but it is almost 15 days and still have not received them. First time ordering was the same, delivery process really unpredictable and the website sets the wrong expectations of she to receive your books
April 14, 2026
Reply from Kaplan UK
Dear Student,
Thank you for taking the time to leave this review.
I am sorry to hear that you have experienced this delay in the delivery of your materials.
It does appear to be on its way to you following this delay.
If you would like for us to look into this further, please call our Student Services team on 0161 259 7400, or contact us via email at studentservices@kaplan.co.uk.
I hope you have a great day!
Kind Regards,
Alex
(Senior Service Operations Advisor)
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