I thought i would give this a review because Ive had my soft karabar suitcase for over 7 years, returning from a long haul flight on the 4th Jan and I have to say it still looks great and is holding u... See more
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After reading several reviews on various suit carriers, decided on this one. It appears extremly well made and thought out. Only adverse comments, mirror the ones already written, ie, only one coat... See more
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Brought 2 suitcases via amazon in Sept 23 went on holiday in Oct 23 both suitcases stitches came undo emailed no reply. Went on holiday march 24 stitched handle came away from stitching, still no repl... See more
The delivery time was well above average and the packaging although knocked about externally, protected the product within. Haven't used the luggage yet but it looks and feels strong and well constr... See more
Company replied
Company details
Information provided by various external sources
Who are we? It’s a tricky question when people ask who we are. We’d like to give them the same sentence each time: “We are a company that sells low priced luggage, backpacks, handbags, purses and accessories”. Unfortunately by the time we’ve finished, people have usually fallen asleep. Anyway, we’ll give you the shorter version, it’s more poetic: “We’re saving the world from overpriced luggage”. When we’re not saving the world, we’re making sure that everyone who buys from us is left feeling content with their choice. We’re not going to give the whole ‘The customer is always right’ speech, but without our customers we wouldn’t be here, so they’ll always be our priority. Anyway, that’s enough about who we are. To see why you should buy from us, by all means please read on. Why Karabar? It’s as easy as 1, 2, and 3. 1. Great service How do we give a great service? Well, we stock most of the products ourselves, so they’re ready to leave our warehouse straight away. Your order is hand-picked; we haven’t advanced to fancy robots just yet. This allows us to check for any errors, pack it with a barrel of love, place some protective airbags in the box, ready for you to pop and scare people as-and-when. This whole process is usually done on the same day; nothing stops us at Karabar HQ. Not even a mere cold can dampen our work flow. 2. Low prices How on earth are they so low? Simple really, we cut the importer, the wholesaler, the sales reps, and every other person in between so that we can do it ourselves. We even have our own dedicated design team. Not only can we make quality items for less this way, we think it’s only fair that you should pay less too. Because we like to brag about our low prices, we show you what they could have been sold for at recommend retail price. We like to break convention. 3. Outstanding customer support It doesn’t matter if you’re thinking about buying from us, about to buy from us, in the middle of buying from us, or just bought from us, we’re here to help. We know every other company will give you that kind of statement so what else is new? Well for starters we’re open from 9am-5pm every day; you can reach us by live chat, email or phone call between those hours. You can even contact us by post if that’s your thing? If it’s delivered by horseback we’ll probably give you a free item. Guess what else we have? A free-phone number for landlines, none of that 0845 nonsense! Ultimately, we’d like our customers to treat us like friends and vice versa. We’ll try and give you a great experience from online store to door.
Contact info
Dyffryn Industrial Estate, CF82 7TT, Hengoed
- 0800 080 3082
- sales@karabar.co.uk
- karabar.co.uk
4.2
Great
1K reviews
No recent history of asking for reviews
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Lovely suitcase for my granddaughters…
Lovely suitcase for my granddaughters birthday.
Really good service from Karabar
June 14, 2021
Reply from Karabar
Hello,
Thank you for your amazing review.
We hope your granddaughter is pleases with her suitcase.
Please let us know if we can assist you any further.
Warmest Regards
Karabar Team
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Another great purchase from Karabar
Boyfriend is delighted with new luggage set but I still love my Karabar picture suitcase that I got a few years ago and will be taking away abroad the 5th time in September. Love their suitcases and won’t be buying from anywhere else .
June 13, 2021
Reply from Karabar
Hi Madeleine,
Thank you for your excellent review.
We are pleased to hear your boyfriend is happy with his luggage set.
We are also happy to hear you are still using your own.
Of course, we look forward to doing business with you in the future.
If there is anything we can assist with in the meantime, please do not hesitate to get in contact.
Warmest Regards
Karabar Team
Reply from Karabar
Hello Ramachandra,
Thank you for your very positive review.
We are glad to hear you are delighted with your purchase.
Please let us know if we can assist you any further.
Warmest Regards
Karabar Team
great price and quality
purchased this to stand on on the carousel. They are a great size and the colours are nice and bright(air ballon pattern) Love them!
we have noticed them yet but look fwd to using them when restrictions have lifted.
will update review when we have used them
April 20, 2021
Reply from Karabar
Hello Hayley,
Thank you for your excellent review.
We are delighted with your feedback.
We hope to see you again very soon.
Warmest Regards
Karabar Team.
I purchased a suitcase 3 years ago and…
I purchased a suitcase 3 years ago and had a problem with the wheels, I have never had such excellent customer services, within 3 days my problem was completely sorted out, I would recommend this company totally. karabars.
April 16, 2021
Unprompted review
Reply from Karabar
Hi Jacqueline,
Thank you for your excellent review.
We are pleased to hear our Customer Service Team were able to assist you with the matter.
Of course, if there are any further issues, please do not hesitate to get back in contact.
Warmest regards
Karabar Team
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Great service and a very quick delivery
April 14, 2021
Reply from Karabar
Hello Nigel,
Thank you for your very positive review.
We are so pleased to hear you were delighted with the order.
Please let us know if we can assist you any further.
Warmest Regards
Karabar Team
Reply from Karabar
Hi Ansar,
Thank you for your excellent review.
We are delighted with your feedback.
We hope to see you again very soon.
Warmest Regards
Karabar Team.
The site was really easy to use and the…
The site was really easy to use and the process was quick. The delivery was on time. I’m happy with the service provided and I love my suitcase. There was no damage and is exactly as what was pictured. Would definitely buy from Karabar again.
March 16, 2021
Reply from Karabar
Hi Sophie,
Thank you for your positive review.
We are pleased to hear you are happy with your purchase.
We look forward to your next purchase.
Please let us know if we can assist you any further.
Warmest Regards
Karabar Team
I tried very hard to purchase carefully…
I tried very hard to purchase carefully for my elderly mother, who I am unable to visit due to lockdown. She is definitely pleased with her karabar shopper but it is so inappropriate that she has to put the wheels on and with no instructions provided. I feel helpless about that. Everything about the purchasing was good.
March 3, 2021
Reply from Karabar
Hi.
Thank you for your review.
We are very sorry the shopping trolley did not come with instructions.
We do have these available for customers.
I have also passed your review over to the relevant department.
Of course, we are glad to hear you are pleased with the purchase.
Warmest regards,
Karabar Team
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Poor website
Poor website! They sell you a next day delivery, but they can’t send you the order! I bought a luggage Saturday and I was going to travel on Tuesday, paid next day delivery and they SEND the product on Monday.
February 24, 2021
Reply from Karabar
Hi Raphaella,
Thank you for your review.
We are very sorry about the delivery issue experienced with your order.
I can see from the notes on your order, our dedicated customer service team assisted you with this matter.
I do hope, we reached a suitable resolve for you.
Again, we do apologise.
Warmest regards,
Karabar Team
Reply from Karabar
Hello,
Thank you for your very excellent review.
We are so pleased to hear you were delighted with the order.
Please let us know if we can assist you any further.
Warmest Regards
Karabar Team
I bought my shopping trolley about 2…
I bought my shopping trolley about 2 years ago and I’ve used it practically every day, but now I would like a new bag to replace mine as the insulated lining is peeling away. The trolley part is still very good
January 30, 2021
Unprompted review
Reply from Karabar
Hello Denise,
Thank you for your very positive review.
We are so pleased to hear you were delighted with the order.
If you contact sales@karabar,co,uk they can assist you further with the warranty on the item.
Please let us know if we can assist you any further.
Warmest Regards
Karabar Team
Easy ordering online
Easy ordering online, great service too. Product delivered a day earlier than quoted so very pleased. Product ordered was as described on the website and good value. If you are looking for a suutcase or flight bag definitely worth checking out the Karabar website
January 22, 2021
Reply from Karabar
Hello,
Thank you for your positive review.
We hope you are delighted with your purchase.
We are pleased to hear you would spread the Karabar name.
Please let us know if we can assist you any further.
Warmest Regards
Karabar Team
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Easy transaction
Easy transaction. Product arrived earlier than expected. Product appears to be of a good quality and well made. Only downside is that I did not receive any notification of my order being placed/processed so had to phone to make the enquiry. Hence 4 stars instead of five.
January 21, 2021
Reply from Karabar
Hello,
Thank you for your very positive review.
We hope you are delighted with your purchase.
We are very sorry to hear you did not receive an email notifications from ourselves.
We are glad to hear the customer service department were able to assist.
Please let us know if we can assist you any further.
Warmest Regards
Karabar Team
Fantastic price for a set of superb…
Fantastic price for a set of superb suitcases for my daughter to take on her travels. The package arrived well within the stated time and I can’t wait for her to enjoy using the cases soon.
December 14, 2020
Reply from Karabar
Hello Victoria,
Thank you for your excellent review.
We are delighted with your feedback.
We are glad to hear yourself and your daughter are pleased with the purchase.
We hope to see you again very soon.
Warmest Regards
Karabar Team.
Superb Service
Phoned twice but no one answered. Within half-an-hour, though, I was phoned back and treated with courtesy, and was completely satisfied with the outcome. The trolley I ordered arrived the next day. Excellent
December 5, 2020
Reply from Karabar
Hi Alan,
Thank you for your positive review.
We are pleased to hear that our Customer Service Team assisted with your query.
We are also pleased to hear that you are happy with the deliver service and the item itself.
We hope to see you again very soon.
Warmest Regards
Karabar Team
Reply from Karabar
Hello Emma,
Thank you for your excellent review.
We are delighted with your feedback.
We hope to see you again very soon.
Warmest Regards
Karabar Team.
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Very good service, excellent product.
Very good service product delivered in excellent condition, ideal for what I wanted it for, folds down small enough to store in my cloak room. Highly recommend this shopping trolley.
November 26, 2020
Reply from Karabar
Hello David,
Thank you for your positive review.
We hope you are delighted with your purchase.
Please let us know if we can assist you any further.
Warmest Regards
Karabar Team
what you see on the picture not the same what i recived
thanks for your help with my purchase thanks to the shopping trolley
November 5, 2020
Reply from Karabar
Hi Wajid,
Thank you for your feedback.
We are very sorry to see you were unhappy with the item.
I can see from the notes on your order, our dedicated customer service team has assisted you with this matter.
I do hope, we reached a suitable resolve for you.
Warmest Regards
Karabar Team
Delivered promptly and looking as good…
Delivered promptly and looking as good as the picture advertising it.
November 4, 2020
Reply from Karabar
Hello Pauline,
Thank you for your excellent review.
We hope you are delighted with your purchase.
Please let us know if we can assist you any further.
Warmest Regards
Karabar Team
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