I thought i would give this a review because Ive had my soft karabar suitcase for over 7 years, returning from a long haul flight on the 4th Jan and I have to say it still looks great and is holding u... See more
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After reading several reviews on various suit carriers, decided on this one. It appears extremly well made and thought out. Only adverse comments, mirror the ones already written, ie, only one coat... See more
Company replied
Brought 2 suitcases via amazon in Sept 23 went on holiday in Oct 23 both suitcases stitches came undo emailed no reply. Went on holiday march 24 stitched handle came away from stitching, still no repl... See more
The delivery time was well above average and the packaging although knocked about externally, protected the product within. Haven't used the luggage yet but it looks and feels strong and well constr... See more
Company replied
Company details
Information provided by various external sources
Who are we? It’s a tricky question when people ask who we are. We’d like to give them the same sentence each time: “We are a company that sells low priced luggage, backpacks, handbags, purses and accessories”. Unfortunately by the time we’ve finished, people have usually fallen asleep. Anyway, we’ll give you the shorter version, it’s more poetic: “We’re saving the world from overpriced luggage”. When we’re not saving the world, we’re making sure that everyone who buys from us is left feeling content with their choice. We’re not going to give the whole ‘The customer is always right’ speech, but without our customers we wouldn’t be here, so they’ll always be our priority. Anyway, that’s enough about who we are. To see why you should buy from us, by all means please read on. Why Karabar? It’s as easy as 1, 2, and 3. 1. Great service How do we give a great service? Well, we stock most of the products ourselves, so they’re ready to leave our warehouse straight away. Your order is hand-picked; we haven’t advanced to fancy robots just yet. This allows us to check for any errors, pack it with a barrel of love, place some protective airbags in the box, ready for you to pop and scare people as-and-when. This whole process is usually done on the same day; nothing stops us at Karabar HQ. Not even a mere cold can dampen our work flow. 2. Low prices How on earth are they so low? Simple really, we cut the importer, the wholesaler, the sales reps, and every other person in between so that we can do it ourselves. We even have our own dedicated design team. Not only can we make quality items for less this way, we think it’s only fair that you should pay less too. Because we like to brag about our low prices, we show you what they could have been sold for at recommend retail price. We like to break convention. 3. Outstanding customer support It doesn’t matter if you’re thinking about buying from us, about to buy from us, in the middle of buying from us, or just bought from us, we’re here to help. We know every other company will give you that kind of statement so what else is new? Well for starters we’re open from 9am-5pm every day; you can reach us by live chat, email or phone call between those hours. You can even contact us by post if that’s your thing? If it’s delivered by horseback we’ll probably give you a free item. Guess what else we have? A free-phone number for landlines, none of that 0845 nonsense! Ultimately, we’d like our customers to treat us like friends and vice versa. We’ll try and give you a great experience from online store to door.
Contact info
Dyffryn Industrial Estate, CF82 7TT, Hengoed
- 0800 080 3082
- sales@karabar.co.uk
- karabar.co.uk
4.2
Great
1K reviews
No recent history of asking for reviews
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Karabar Halden shopping trolley
Very fast delivery. Pleased with my Karabar Halden shopping trolley. It has a top square opening which makes bulky or awkward shaped items easier to pack and a useful zipped pocket at the back which I use for phone, keys, purse.
April 9, 2020
Unprompted review
Reply from Karabar
Hello Rachel,
Thank you for your positive review.
We are glad to hear you are delighted with your purchase.
Please let us know if we can assist you any further.
Warmest Regards
Karabar Team
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Very quick response
Very quick response. The shopping trolley appears to be adequate. I just hope it is sturdy and can take the punishment on the streets!
March 25, 2020
Unprompted review
Reply from Karabar
Hello Pierre,
Thank you for your positive review.
We hope you are delighted with your purchase.
Please let us know if we can assist you any further.
Warmest Regards
Karabar Team
fast service
good customer service from fast replacement to new order.
March 23, 2020
Unprompted review
Reply from Karabar
Hello Himansu,
Thank you for your positive feedback.
I am delighted to hear our dedicated customer service team reached a suitable resolve with you.
We hope you are pleased with your replacement.
Please contact us again, should you need any further assistance.
Warmest Regards
Karabar Team
Excellent service and vey quick delivery
March 16, 2020
Unprompted review
Reply from Karabar
Hello Andy,
Thank you for your very positive review.
We are glad to hear you were please with the quick delivery service.
I hope you were pleased with your purchase.
Please let us know if we can assist you any further.
Warmest Regards
Karabar Team
Reply from Karabar
Hello Graham,
Thank you for your positive review.
We hope you are delighted with your purchase.
Please let us know if we can assist you any further.
Warmest Regards
Karabar Team
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I've not had the chace to use it yet…
I've not had the chace to use it yet but it looks good
March 13, 2020
Unprompted review
Reply from Karabar
Hello Dr Mcilroy,
Thank you for your excellent review.
We really do appreciate your feedback.
We hope you are pleased with your purchase.
Hope to see you again very soon.
Warmest Regards
Karabar Team.
Bought a second one as I was so…
Bought a second one as I was so impressed
March 12, 2020
Unprompted review
Reply from Karabar
Hello Stephen,
Again, thank you for your excellent review.
We are delighted to hear you placed a second order.
Please let us know should you need any further assistance.
Warmest Regards
Karabar Team.
cabin luggage -very good
Bought cabin luggage,not used yet,but beat all the competition for price and arrived swiftly on their free shipping.Looks good.
March 6, 2020
Unprompted review
Reply from Karabar
Hello,
Thank you for your positive review.
We hope you are delighted with your purchase.
Please let us know if we can assist you any further.
Warmest Regards
Karabar Team
Product was good value for money but…
Product was good value for money but unfortunately was slightly larger than the sizes stated and therefore would not comply with Loganair's restrictions
March 4, 2020
Unprompted review
Reply from Karabar
Hello Geoff,
Thank you for your lovely review.
We are delighted with your feedback.
I can see that the matter was passed to the relevant department.
We hope, we reached a suitable resolve for you.
Again, apologies for the inconvenience.
Warmest Regards
Karabar Team.
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Case was delivered quickly
Case was delivered quickly. In good condition.
February 28, 2020
Unprompted review
Reply from Karabar
Hello Judith,
Thank you for your positive review.
We hope you are delighted with your purchase.
Please let us know if we can assist you any further.
Warmest Regards
Karabar Team
The material is not great at all
The material is not great at all, its not worth the price!
February 22, 2020
Unprompted review
Would not recommend as would not replace when faulty & under warranty
Bought a suitcase from eBay which was made by this company. Used it once and the zip split away from the material. Tried to get in touch with the company I bought it from via eBay but they had gone into liquidation. The company had a new name so I tried to contact them and they had also gone into liquidation.
The suitcase had a 3 year manufacture warranty so I contact Karabar Luggage direct showing proof of purchase from the eBay company etc and they refused to replace the suitcase saying I had to go back to the company I had bought it from, even though I had explained that the company no longer were in business.
I explained that surely the warranty is with them as their name is on the suitcase & they said NO, only if the company who I bought it off contact them would they consider replacing it, which obviously is not going to happen as they are no longer trading.
It makes you wonder what kind of company they are if that they will not replace a £12 suitcase when it has their name on it, has only been used once & was clearly faulty.
I would definitely NOT recommend this company at all.
February 20, 2020
Unprompted review
Great service
Great service, next day, their customer service department were great
February 19, 2020
Unprompted review
Reply from Karabar
Hello John,
Thank you for your very positive review.
I have passed your comments onto our dedicated customer service team.
Please do not hesitate to contact us again, should you need any further assistance.
Warmest Regards
Karabar Team.
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Very Happy 😁
Great Quality, Great Price and Speedy Delivery ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
February 13, 2020
Unprompted review
Reply from Karabar
Hello Lynne,
Thank you for your positive review.
We hope you are delighted with your purchase.
Please let us know if we can assist you any further.
Warmest Regards
Karabar Team
Very nice suitcase
Very nice suitcase, this is the second one that I have purchased, easy to manoeuvre and a good price.
February 9, 2020
Unprompted review
Reply from Karabar
Hello Sharon,
Thank you for your positive review.
We are delighted to hear that this was your second order.
We do hope you are pleased with your purchase.
Please let us know should you need any further assistance.
Warmest Regards
Karabar Team.
Potton Suit/Garment Carrier... The business
This is a well made suit carrier with plenty of compartments and the exterior is finished in a heavy robust weave which should stand the rigours of travel - it even comes with a 10-year guarantee. What's not to like? This compares with the high-end 'label' carriers out there at 2-3 times the price.
The Customer Service department are amazing and handled my query swiftly and professionally - excellent to deal with.
Thoroughly recommend this company and will buy my next cargo holdall from them.
January 31, 2020
Unprompted review
Reply from Karabar
Hello Rob,
Thank you for your excellent review.
We are delighted with your feedback.
We are delighted to hear you will be spreading the Karabar name.
Of course, please do not hesitate to contact us again, should you need any further assistance.
Warmest Regards
Karabar Team.
Excellent service fast delivery and…good value
Excellent service fast delivery and good value
January 27, 2020
Unprompted review
Reply from Karabar
Hello Sarah,
Thank you for your positive review.
We are pleased to hear you are happy with the service provided.
We are delighted with your feedback.
We hope to see you again very soon.
Warmest Regards
Karabar Team.
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Shipped and arrived sooner than I had…
Shipped and arrived sooner than I had expected Perhaps the packaging could have been a little more substantial but although it looked a little battered the suitcase arrived intact.
January 26, 2020
Unprompted review
Reply from Karabar
Hello Dexter
Thank you for your excellent review.
We are delighted with your feedback.
We hope to see you again very soon.
Warmest Regards
Karabar Team.
Nice product well made
The delivery time was well above average and the packaging although knocked about externally, protected the product within.
Haven't used the luggage yet but it looks and feels strong and well constructed. Good design too.
Has not yet been tested by airport baggage mishandlers!
January 25, 2020
Unprompted review
Reply from Karabar
Hello Dan,
Thank you for your excellent review.
We are delighted with your feedback.
We hope you are pleased with the purchase.
We hope to see you again very soon.
Warmest Regards
Karabar Team.
Reply from Karabar
Hello,
Thank you for your positive review.
We are glad to hear you are pleased with our process.
We hope you are delighted with your purchase.
Please let us know if we can assist you any further.
Warmest Regards
Karabar Team
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