karenmillen.co.uk Reviews 

I would like to send my appreciation for an amazing person who yesterday helped me with my order, KAI gave me wonderful professional advice about my order which I placed yesterday and was worried that I almost lost it by didn’t receive confirmation email from Karen Mullen, I got my dress today and impressed me how is very stylish and looks great. Thank you for your kindness and support KAI👏👏👏

Terrible returns and refunds service - still haven't got my money back nearly a month after returning the goods

I ordered a suit from Karen Millen (KUK106308064) but had to return the suit as I didn't like the product and the sleeves on the jacket were too puffed up. I processed the return on 12 June 2026, posted it the same day and they have not sent my full refund, nearly a month later. There was no acknowledgement of receipt of the return, but thankfully the courier they used, DPD had a tracker, which helped confirm the package was delivered.

It is outrageously poor service from a retailer that sells way above averagely priced clothing. The service I have received has definitely put me off ordering from them directly. It is incomprehensible why they don't care about their customers.

Terrible customer service. I returned two items and they can't find it

Shocking service. Que generic reply .. Karen Millan couldn't care less.

Karen Millen online is not the quality I expected from this brand. The dress I ordered was too big for the size (against measurements given) and although I described it as too big I was charged £6 in return fees as I “chose” Inpost.

I can at least say that the refund was given to my payment method after 3 weeks which is poor but better than their website promises.

Don’t buy from the website, you don’t know what you’re getting and the return is challenging and expensive.

There is no contact method on the website so Claims Online (county court) is your best option if your return is not refunded despite inpost delivery receipt

No response from the company to any of the one star reviews says a lot
.
This is the worst organisation I have ever purchased from save a Chinese fraud

Absolutely rubbish! I bought a dress which is big. Request a return and I selected inpost then they issued me an extra small container which the dress didn’t fit at all. Tried to contact them but no phone number only chatbots that don’t understand the issue. Emailed them as well but no response! Unbelievable!

Completely misleading. Website says app gives you extra discount- true but if you use your premium delivery details than discount code not recognised. If you pay for delivery then you get the discounts!!! Each time am charged different amounts for same items!
Customer service appalling

Didn’t want to give any stars but could move on otherwise.
Absolute torture to deal with.
Like communicating with a 2 year old. Even with order number they kept asking me if it was correct , did I make error etc
8 emails and zero resolution.
Only asked when refund would happen !!
Incompetent to a man

Unbelievable, impossible to speak to any customer service representative. I am so frustrated, I am without my order and out of pocket. Hidden costs when I ordered. I am unsure what to do. It’s so disgusting. Any advice on how to get someone to respond to me would be greatly received

Their customer service is getting worse and worse.
I am platinum member as I do a lot of shopping from KM.
Recently my discount code does not work when I am logged in, but it works when I am not logged in, contacted them and instead of looking at the issue,I was advised to do a shopping without being logged in and pay for a delivery, while I have paid £14.99 for an annual delivery.
Their customer service is terrible and if you have any issues,forget about a resolution.

I’ve shopped with Karen Millen since the late 80s when the brand started. It used to be reliable, but since Boohoo took over it’s been an absolute nightmare.

I received an item on 23rd May and returned it on 25th May because it wasn’t suitable. There was no way to speak to customer services – only an SMS chat connected me to an AI agent who couldn’t actually help. I had to chase repeatedly and restart the process. My refund didn’t come through until 22nd May, almost a month later, despite the return being received.

Beware of hidden charges at checkout: I was charged £15 for “delivery insurance” on top of £899 for next day DPD delivery. The box is pre-ticked, so if you don’t notice it you’ll be charged an extra delivery support fee automatically.

Customer service is now awful, completely automated, and there’s no accountability. After 30+ years as a loyal customer, my time shopping at Karen Millen has come to an end. Too much hassle for a brand that used to be premium. I won’t be ordering from them again.

Should have read the reviews about Karen Millen refunds, am now finding out to my cost, returned dress back in April still waiting for my money back £87.57, now for some reason no-one is replying back any e-mails I am sending Holding onto customers money, what a dreadful company, why are they getting away with this.

If I could give ZERO stars I would. There is absolutely NO customer service. I purchased a large number of items recently. As soon as I hit send I realised that the goods were being sent to my old address abroad (my fault for not paying attention here), BUT I contacted Karen Millen immediately. First of all, there is no one to speak to only AI bots. I had to go via their IG page to get any kind of response - although I'm sure that too was a bot. I just got the same repeated messageting that once the order is placed, nothing about it could be amended. Absolutely nothing. Even though the order was not processed until later that night based on the cheerful email confirmation. Now my items are heading off to another country where I used to live, and not here in the UK. Karen Millen have been so unhelpful I cannot believe the lack of due care or assistance. If I owed them money they'd be all over me I'm sure, but they'll do nothing to help a long time loyal customer. The bar is clearly in hell. Because of the way this has been handled (or should I say, my request ignored) I will never shop here again.

Paid £15 for next day delivery for a year, but the website and app has locked me out so I can’t use it. I have tried multiple times to rectify this, but Karen Millen AI takes you round in circles and never resolves it. I haven’t been able to use the service I paid for. Awful customer experience. I will NEVER buy anything from them again.

Horrendous company …avoid at all costs !!

You’d be better just throwing your money in the bin !

5 weeks I have been fighting this sham of a con artist company they call Karen Millen !

I’ve contacted Evri
I’ve contacted Karen Millen
I’ve contacted Karen Millen OBE
I’ve contacted Mahmoud the owner of Debenhams group that owns Karen Millen
I’ve contacted the police
I’ve contacted my credit card company
I’ve contacted Seel the refund co they deal with

£700 I’ve literally lost trying to fight to get my money back!

Evri lost my parcel either that or Karen Millen never sent to them !

5 weeks I’ve been fighting to get my money back it’s disgusting how they treat customers !!!

AVOID AT ALL COSTS !
Con artists !

This is not the Karen Millen we all knew and loved!

Con artists !

Just keep fobbing me off !
The stress is unreal !

Even SHEIN and Temu treat customers better than these con artists !!!

Just avoid the stress for the sake of a dress ..
best just going to Zara, buying it, trying it on then if doesn’t fit you just refund at a till !

Not this sham of a con artist family from Manchester …
Mahmoud and Philip Green
just bought all the shops stripped them of assets stole money and then just all moved to Monaco/dubsi/USA with our money !!!

I am going to make it my mission to let everyone know how bad this company is - so no one else looses their money. I am going to post every day on instagram till someone takes notice and does something about this awful company ! My comments are on instagram! If you have also had a bad experience please support me and post or comment on Instagram ! I am going to make sure no one else looses money from this shameful Manchester family who run boohoo and Debenhams and Karen Millen etc …

We are not here to fund that families lifestyle ! Con artists !!!!

I returned my order and got a confirmation 1 month ago that refund has been processed but never received my money back. I had good experience in the past with them, but reading these reviews I will avoid buying from them ever again.

What an awful experience how can a company seriously do business like this, refunds are taking too long and you get the awful experience of robotic stupidity sir the occasional intervention a stupid human called Nicky !

Bought two dresses (size 10 and 12) as I wasn't sure which one would fit. Sadly, had to return both. I haven't received any email from Karen Millen CS to confirm they received the package, although Evri showed it as received. I emailed them (because their chat apparently is only compatible with Apple devices). I received a reply within a day, in which they quoted £14.44 less than my order total as refund amount. When I asked why, they told me they "do not refund the delivery charge, returns charge or protection fee". What a palaver!

Zero stars if possible. Criminal company.

Terrible service cannot solve as its all bot chat.
BE CAREFUL! I WAS CHARGED £15 for delivery service and I could not find this option online until after they confirmed the price!
I immediately contacted them but I cannot get passed the bot process. KM is not customer facing and no doubt I'll be charge something for my £400 order and to return!
Do not use... unless you are really happy with your selection. This company failes every trading standard point. Ill be seeking more advice that's for sure!