I love Karhu shoes, they are very comfortable, great designs and they are built to last. I also had a really good response from customer services when I contacted them about a small issue with my most... See more
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Company details
Written by the company
Karhu, founded in 1916 in Helsinki, known for their running shoes and lifestyle sneakers.
Contact info
Netherlands
- help@karhu.com
- karhu.com
Replied to 44% of negative reviews
Typically replies within 1 month
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Disappointed to spend over £10 in…
Disappointed to spend over £10 in delivery and return, when it was advised that I go up a half size, and the shoes are now too big.
Karhu not only makes excellent shoes
Karhu not only makes excellent shoes, but their customer care team is similarly top notch. They provided an immediate answer to my question and were extremely helpful. Great shoes, great people. Highly recommended.
Great service
Great service. After a pair of shoes got damaged shortly after starting to us them, I was provided with a new pair. Much appreciated.
Clear and responsive
Clear and responsive. The Flying Finns were great at dealing with my order issue!
Quality product and the delivery was so…
Quality product and the delivery was so quick. It came 2 days earlier than expected.
Fast shipping. Great shoes!
Fast shipping. Shoes are comfortable right out of the box! They are a smooth ride!
Excellent customer service
Excellent customer service. Quick response with pleasant contact. We will absolutely keep buying Karhu products.
Kahru is a so amazing brand and shoes…
Kahru is a so amazing brand and shoes pair 💫🌟
Most perfect interaction with the Karhu…
Most perfect interaction with the Karhu customer support. My running shoes build a hole inside the shoe after 3 months, so I wrote a message about this. They handled the situation so well and super friendly and offered me to replace the shoes right away or to get a refund. Absolutely not a given for me, so thank you Karhu-customer-service!
I really like the shoes
I really like the shoes. This order was my second and they look great. I ordered a size too small initially and the returns process was very smooth and my reorder of the correct size has also gone well. I found my first pair of kahru’s, Fsuion 2.0 to be hard wearing and well built. Loved the design and the colourways also. Mine were themed on the Helsinki metro colours.
Very responsive
Really appreciate the efficiency of the…
Really appreciate the efficiency of the procedure after ordering and the style of the items
A historic brand with deep knowledge…
A historic brand with deep knowledge about what makes a sports shoe great and not just good .... 16 pairs and counting ; i'm hooked ⚡️✨
Excellent trainers and exceptional service
Excellent trainers, really comfortable and probably the best service from the time of ordering to receiving my order was only a couple of days, exceptional.
I'm keen to try these shoes but they…
I'm keen to try these shoes but they sent me the completely wrong size and have been slow to process a refund, but I still plan to try them again.
Very trustful in every way
Very trustful in every way. Very service minded.
I returned a pair of shoes
I returned a pair of shoes. There was no way to submit for the return. I had to pay to ship back my items. The initial delivery attempt failed. There was no communication from the company without my direct reaching out and the refund took almost a month to process. I could not recommend something less. I will never bother with this brand again.

Reply from Karhu
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