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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach when issues arise. The quality of the products is frequently noted as excellent, with many consumers finding the shoes comfortable, well-built, and durable. However, some people were dissatisfied with the product, experiencing issues such as dye bleed, holes after limited use, or sizing inconsistencies. A few other people also felt that the response times from customer service were slow or that their inquiries were not adequately addressed, leading to frustration with returns or exchanges.

What people talk about most

Product

Customers had ambiguous experiences with product. Many reviewers praised the comfort, design, and durability... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the excellent, prompt, and... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the comfort and durability of the... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the customer service team for... See more

Response time

People report ambiguous experiences with response times. Many customers praise the quick, clear, and helpful... See more

Based on these reviews

Rated 5 out of 5 stars

I love Karhu shoes, they are very comfortable, great designs and they are built to last. I also had a really good response from customer services when I contacted them about a small issue with my most... See more

Rated 5 out of 5 stars

I recently received a pair of Karhu shoes with a small factory defect, and I reached out to their customer service. From the very first response, Markus handled everything with care, professiona... See more

Rated 5 out of 5 stars

I’d had several pairs of trainers from Karhu in the past. I bought a pair of Legacy 96 in October 2024, and had worn them fairly regularly before a fault saw the toebox split from the sole in Septembe... See more

Rated 5 out of 5 stars

I was really happy with my purchase. Unfortunately when I wore my trainers and it rained there was some dye bleed into the uppers. I contacted customer service and they sent out a replacement pair.... See more


Company details

  1. Shoe Factory
  2. Sportwear Manufacturer

Written by the company

Karhu, founded in 1916 in Helsinki, known for their running shoes and lifestyle sneakers.


Contact info

4.2

Great

TrustScore 4 out of 5

152 reviews

5-star
4-star
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1-star

Replied to 44% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Karhu not only makes excellent shoes

Karhu not only makes excellent shoes, but their customer care team is similarly top notch. They provided an immediate answer to my question and were extremely helpful. Great shoes, great people. Highly recommended.

April 19, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. After a pair of shoes got damaged shortly after starting to us them, I was provided with a new pair. Much appreciated.

April 15, 2026
Unprompted review
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Rated 5 out of 5 stars

Most perfect interaction with the Karhu…

Most perfect interaction with the Karhu customer support. My running shoes build a hole inside the shoe after 3 months, so I wrote a message about this. They handled the situation so well and super friendly and offered me to replace the shoes right away or to get a refund. Absolutely not a given for me, so thank you Karhu-customer-service!

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

I really like the shoes

I really like the shoes. This order was my second and they look great. I ordered a size too small initially and the returns process was very smooth and my reorder of the correct size has also gone well. I found my first pair of kahru’s, Fsuion 2.0 to be hard wearing and well built. Loved the design and the colourways also. Mine were themed on the Helsinki metro colours.

April 3, 2026
Unprompted review
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Rated 1 out of 5 stars

I returned a pair of shoes

I returned a pair of shoes. There was no way to submit for the return. I had to pay to ship back my items. The initial delivery attempt failed. There was no communication from the company without my direct reaching out and the refund took almost a month to process. I could not recommend something less. I will never bother with this brand again.

February 17, 2026
Unprompted review
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Reply from Karhu

Thanks for reaching out and we apologize for any confusion. Our team will need more information to assist, but it would seem you purchased a discounted item. All discounted items must be returned to our warehouse per our return policy. A full refund will then be issued for the order amount. Please reach out to support@karhu.com for any further clarification.

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