While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

A great choice of presentation boxes for jewellery makers. By far the most cost effective brand for eco friendly, post box sized and brand name printed earring and pendant boxes. Karina Krafts are c... See more

Company replied

Rated 5 out of 5 stars

Good selection of goods and sundries and fast delivery. Had some problems with my cart where items selected not in cart and when I tried to go back to select again , cart forced me to complete sale a... See more

Company replied

Rated 5 out of 5 stars

Staff are always lovely and helpful, always respond to our orders promptly and give fair prices and fair expectations on lead times when we place bigger orders. We’ve always been very happy with the q... See more

Company replied

Rated 5 out of 5 stars

Having used Westpack in the past, with no end of problems- I was over the moon to find a uk jewellery packaging company that blew Westpack into the weeds ! Potters (now Karina Krafts) I have just ha... See more

Company replied

Company details

  1. Packaging Supply Store

Written by the company

Based in South Wales, Karina Krafts is one of the largest independent suppliers of jewellery & gift and presentation packaging in the U.K. We have a large selection of jewellery and gift packaging, presentation and specialist cases, jewellers displays and stationary ... All available for overnight delivery.


Contact info

4.9

Excellent

TrustScore 5 out of 5

152 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Items arrive in good time and well…

Items arrive in good time and well packaged. Customer service is spot on

April 24, 2026
Karina Krafts logo

Reply from Karina Krafts

Good morning, Dorothy!

Thank you for leaving us your review, we really value your feedback.
We look forward to hearing from you again soon, Dorothy!
Take care
Speak soon
Jade

Advertisement
Rated 5 out of 5 stars

Easy purchase online

Easy purchase online
Good price and very quick delivery

April 20, 2026
Karina Krafts logo

Reply from Karina Krafts

Thank you so much, Simon, for taking the time to leave us your review. We really appreciate your feedback!
We look forward to being of service to you again soon.
Many Thanks
Jade

Rated 5 out of 5 stars

Fantastic!

Always a great company to deal with! Great service and very helpful indeed.

April 9, 2026
Karina Krafts logo

Reply from Karina Krafts

Thank you so much for your kind words! We’re really glad you had a great experience—your support means a lot to us. Looking forward to helping you again soon!
Warm Regards,
Mitch

Rated 5 out of 5 stars

Used them for years

Used them for years, fantastic customer service

April 13, 2026
Unprompted review
Karina Krafts logo

Reply from Karina Krafts

Hi Scott
Thanks so much for this!
Your loyal custom means great deal to us. We hope to continue supplying your business for many more years to come!
Cheers!

Best wishes
Jade

Rated 5 out of 5 stars

Prompt reliable service .

Prompt reliable service ..
products great
Thankyou

March 25, 2026
Karina Krafts logo

Reply from Karina Krafts

Hello Belinda!
Thank you for making the time to leave us your feedback.
We are so pleased to hear you are happy with your order. We look forward to being of service to you again soon!

Many Thanks
Jade

Advertisement
Rated 5 out of 5 stars

Fantastic products

Fantastic products. Wonderful service!!

March 11, 2026
Karina Krafts logo

Reply from Karina Krafts

Thank you so much for your review! We really appreciate your support and are glad you’re happy with both the products and service.
kind regards,
Mitch

Rated 5 out of 5 stars
Karina Krafts logo

Reply from Karina Krafts

Hello Jane,
Thank you for your wonderful review, we really appreciate you taking the time to share your shopping experience with us.
We hope to hear from you again soon!
Take care
Jade

Rated 5 out of 5 stars

Prompt delivery from order

Prompt delivery from order. Carefully packed and all items as expected.

March 5, 2026
Karina Krafts logo

Reply from Karina Krafts

Hi Elaine!
Thank you for taking the time to share your shopping experience. We're thrilled to hear you are happy with your purchase.
We look forward to being of service to you again soon!
Many thanks
Jade

Rated 5 out of 5 stars

friendly efficient help with ordering

friendly efficient help with ordering , great product delivered quickly as per usual

February 27, 2026
Karina Krafts logo

Reply from Karina Krafts

Thank you so much for the fantastic 5-star review! ⭐⭐⭐⭐⭐
We're really pleased to hear you found the ordering process friendly and efficient, and that your product arrived quickly as usual. It’s great to know you continue to have a positive experience with us.

We really appreciate your support and look forward to helping you again soon!

Kind Regards,
Mitch

Advertisement
Rated 5 out of 5 stars

Fast

Fast , good quality and well packaged.

February 12, 2026
Karina Krafts logo

Reply from Karina Krafts

Hey Natalie,
Thanks for such a great 5 star review!
We appreciate you taking the time to share your shopping experience with us.
We hope to hear from you again soon!
Take care
Jade

Rated 4 out of 5 stars

Damaged Jewellery Box

One of the jewellery boxes arrived with a damaged press stud, however after contacting the office because of a previous purchase that was faulty. I received an apology and immediately dispatched a new box.
The service is great just need to improve on the quality of the product.

February 4, 2026
Karina Krafts logo

Reply from Karina Krafts

Thank you for your review, Ruth.

We’re very sorry that your jewellery box arrived with a damaged press stud, but we’re pleased we could resolve this quickly and send a replacement.

We truly appreciate your feedback. Your comments on product quality have been shared internally as we continue working to improve. Thank you again for your support.
Warm Regards,
Mitch

Rated 5 out of 5 stars

Fast delivery and item as described

Fast delivery and item as described. My go-to company for jewellery boxes. trustworthy and reliable business.

February 2, 2026
Karina Krafts logo

Reply from Karina Krafts

Thank you for your lovely review! We’re so pleased to be your go-to company for jewellery boxes. It’s great to hear you’re happy with the delivery and quality, and we really appreciate your trust and continued support.
- Mitch

Rated 5 out of 5 stars

Great company

Great company, excellent advice and support. I love my new boxes and print colour.

January 29, 2026
Karina Krafts logo

Reply from Karina Krafts

Thank you so much for your kind words! We’re delighted to hear you’re happy with your new boxes and the print colour. It was a pleasure supporting you, and we really appreciate you taking the time to leave a review.
- Mitch

Advertisement
Rated 5 out of 5 stars

Always good service & good for price…

Always good service & good for price too

Fast delivery

They are new school & old school, they still have a sales rep - which is what I need

January 16, 2026
Unprompted review
Karina Krafts logo

Reply from Karina Krafts

Thank you for taking the time to leave this excellent 5 star review!
We will be sure to pass on your lovely comments to our Sales Rep, David.
We look forward to being of service to you again very soon
Thanks
Jade

Rated 5 out of 5 stars

Good quality products fast delivery

Good quality products fast delivery

September 2, 2025
Karina Krafts logo

Reply from Karina Krafts

Good morning & a Happy New Year!
Thank you for taking the time to leave a great review based on your shopping experience with us, it's greatly appreciated!
We look forward to working with you again soon!
Many thanks

Rated 5 out of 5 stars

ordered a mixed order of jewellery…

ordered a mixed order of jewellery boxes, all personalised did a great job and so quickly despatced.

December 10, 2025
Karina Krafts logo

Reply from Karina Krafts

Good morning & a Happy New Year!
Thank you for taking the time to leave your fantastic feedback!
It's great to hear you are pleased with our services and we very much look forward to hearing from you again soon
Many Thanks
Jade

Advertisement
Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service. Ordered online on Wednesday and printed boxes arrived on Friday.

December 19, 2025
Unprompted review
Karina Krafts logo

Reply from Karina Krafts

Thank you so much for your fantastic review! We’re delighted to hear that you were happy with both our service and the fast delivery of your printed boxes. We really appreciate your support and look forward to helping you again in the future.

Rated 5 out of 5 stars

amazing an efficient

amazing an efficient

December 9, 2025
Karina Krafts logo

Reply from Karina Krafts

Thank you Ria for taking the time to leave us a review. We’re so glad you found our service amazing and efficient — feedback like this really means a lot to our small team. Thank you for choosing us!

Thanks
Sarah

Rated 5 out of 5 stars

As ever extremely fast delivery & great…

As ever extremely fast delivery & great quality items

December 5, 2025
Karina Krafts logo

Reply from Karina Krafts

Hi Jacqueline,
Thank you so much for your wonderful 5 star review! Your continued custom is hugely appreciated.
We very much look forward to being of service to you again next year!
Many thanks again
Jade

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look