Karrie Barron Cards Reviews 

Less than 1 star! Ordered a personalised wedding a good few weeks ago for my son’s wedding. The wedding is just over a week. I receive an email this morning to say Karrie Barron cards cannot fulfil the order! I am now too late to order from somewhere else. Do not buy from here. In fact, Not on the High Street either!! Highly disappointed.

Shocking customer service. I ordered a card on the 10th February and asked for delivery by 25th March. Despite several reassurances from Stuart the card has still not arrived. It is now too late. No response to emails and no refund offered.

This is probably the worst and most appalling customer service I have ever the misfortune to
experience. Still NO CARDS and ordered way ahead for Christmas- now missed the international post and
no apologies no responses and no cards.
I have been let down before and gave them another chance never use again! Just shocking!

Stuart you offered to refund to my bank only two days ago but you refuse to send me any replacement cards. You refuse to send me my goodwill card as promised back in May. You were uncompromising unwilling to help me and left me in a difficult situation prior to Christmas yes I understand Tilly has been unwell but there is no excuse for you to completely outright refusesending out alternative cards when you have a whole stall full of cards that you could’ve offered me but you didn’t and you refused to help me and then use the excuse because I complained I upset Tilly who wouldn’t complain when they waited over a year and not receive their cards and then their order was cancelled. I have every right to complain! This is unforgivable and unacceptable. The reason I did not send you my bank details yesterday was because I do not trust giving you my bank details and I have contacted the bank directly myself to resolve as you cannot be even trusted to send a card and have no customer skills whatsoever. I have emails to prove that you only offered me the refund two days ago. You are not being truthful to suggest that you had offered it many times and long ago because you did not. You only offered me the refund two days ago so your suggestion you would offer this previously is a total inaccuracy.
You were so uncompromising so rude to Customer and unwilling to help just leaving someone without cards before Christmas when they’ve ordered a year ahead is not acceptable and there is no excuses for it! I gave you many chances over the years and every time you completely let me down instead of being helpful to resolve you treated me with contempt I will never ever use you again and I recommend no one uses you!

Placed a order in DECEMER 2024 and still did
NOT RECEIVED 2 of items.
No one was responding
after promising to send out in October and give me a
good will card NOTHING at we are nearly in December 2025!
I cannot tell you how disappointed I am and have over the years brought many cards! Customer service
is non existent.

AVOID BEWARE this company; you may never get your order or only part of it.
Review history shows poor service. She shouldn't
trade online if she runs a business -treat customers with respect.
You should have contacted me earlier about my December 2024 order and offered alternatives like a goodwill card. Instead, you cancelled on 8/12/25, leaving me empty-handed.
Despite stock, you didn't notify me or replace the item, which is disgraceful. Your neglect caused grievances.
I waited patiently, but no cards arrived, so I left a bad review. Now you blame the review for a 12-month delay- a Pathetic excuse for being so inept -I'm justified in complaining, especially since I was promised a goodwill card(now retracted) in May that never arrived, and you cancelled my order last minute just before christmas. You had stock, sold to others, and should have honoured my order offered aternatives to resolve-its called good customer service- its non exsistent infact theres not any kind of service full stop.! I’ve involved my bank to get my money back.

I made an order and paid in Janaury 2025 for 2 special lilac bouquet birthday cards and 2 sale price Xmas cards. After chasing I did receive one card which came just in time on the actual day of my friends 70th birthday. (lovely card)!
However, I repeatedly had to chase the rest of the order and was given promises of fulfilment that never materialized. I finally received the 2nd lilac bouquet and a free gift in the way of an apology at the end of July. I'm happy to wait now until December for the 2 Xmas cards but not feeling confident about them arriving. The quality of the cards is good, but customer service is poor and fulfillment of order is unreliable.

I’m highly delighted. The quality of the cards is exceptional and they are presented very well in a ribboned box. I shall be buying more cards for special occasion, Christmas and anniversaries. Fabulous cards

I have ordered many beautiful cards from here before and never been disappointed, until now. I ordered two cards (they are not cheap) on 6/2/25 and after phone calls and emails they finally arrived on 29/3/25 but they are nothing like the cards I ordered! I specifically ordered the sewing machine card for the sewing machine, but got a basket with cloth, thread, needles. I also ordered the ‘Wimbledon’ card and ticked the box for the bowl of strawberries but got a pot of tea and a scone, no chair and am so let down. The cards are both smaller in width than the ones in the photo and not what I ordered. No explanation or response as yet from Tilly etc.

Another fabulous, beautifully made card.
Even more wonderful was the exceptional service I received.
My emails were answered immediately when I enquired about my order status and the card was delivered on a Sunday for my Monday deadline.
What a joy when things go to plan!
Highly recommend!

I have used this company before. I just had a delivery of three cards, all done to a high standard. I would recommend them to anyone you will NOT be disappointed. Yes they were a little late arriving but it is Christmas time so some give and take has to be applied. They never let me down and look forward to using them again. We'll packaged as well and parcel tracked.. we'll done Tilly.. x

I was gifted a Xmas card from this company in 2002 from my partner (see photo taken today). This has been part of our Xmas decorations since . Returned to Convent Garden this week after many years and delighted to see stall still there. Bought a card for my husband (30+ years) as a special surprise. Prices increased a lot , but what hasn’t. Returned again before going home to purchase another for an upcoming very special new baby arrival . Highly recommended if you are in Covent Garden.

I have used Karrie Barton very successfully before and so decided to use again as a last minute decision (3 weeks before her birthday) for a dear friend in Australia. My previous experiences had been great. However, my current one was not. I therefore left a 1 star review.

Since then, Karrie Barron, in the form of two of their employees (Tilly and Stuart) have pulled out all the stops for me in getting the card readied and sent, even paying for it to be sent via courier at their own expense. I cannot fault them for their efforts, which go well above and beyond my expectations. My faith has therefore been restored which, when coupled with the certainty that the card will be a thing of beauty and loved by my friend, leaves me no option but to update my review to 5 stars.

Thank you Tilly and Stuart for your efforts.

Like several reviewers, the card I ordered has failed to materialise.
I have spent hundreds of pounds with them over the years and watched the service and quality deteriorate. This has been the final straw and I have asked for my money back.
I would advise potential customers to avoid this company - it is not the outfit it once was!!

Lovely card and beautifully made . However took an age to be delivered. Even missed my required date by 3 days despite emailing them to check on status and assured it would arrive by my date.
Delivery made by Royal Mail which isn’t really appropriate for a boxed card that can’t be put through letter box. As a result it was left out in the rain without advising me, so both the outer and inner boxes were badly water damaged and soggy! Despite this the card was ok. As it was a birthday gift I obviously required a new inner box to present it in….. Asked and they said they would send next day….. Never arrived! I ended up going and buying a bought shop one instead to send and binning the one I paid good money for.
I have bough many cards over the years from Karrie Barron and have noticed a deterioration in service over past 3 years. I won’t be buying again as unreliable service. Shame as such lovely cards.

I ordered the Rose Bouquet card for my son’s wedding, absolutely exquisite, beautifully boxed and tied with satin ribbon.
It actually took my breath away when I opened it, it is made to perfection.
The first time I have used this company from ‘Not on the High Street’ , for a special occasion card I will certainly use them again.
Thankyou

The cards are beautiful - but the service (delivery/customer care) is really poor. I have used this site for several years, and they have never met the requested delivery date, despite on several occasions, having give at least 2 months notice. This year I ordered 3 cards with delivery dates of 10 Dec 2024 - orders were placed on 6 November. There has been no delivery and a request to "customer service" produced the reply "Kitty is very busy" but delivery was promised. Still nothing and the cards are still shown on their web site as "pending", so not even on their way yet.
Such a shame they cannot manage their deliveries properly becuae their cards are delightful.
But no more orders from me I'm afraid. Shame.

Exceptionally disappointed with Karrie Barron Cards. Bought & paid for a birthday card last week (at Covent Garden stall). Left address details & wording for inside card, stressing that birthday was early this week. Not only did the card not arrive but when I chased-up on the phone they said the order had not even been processed. Would give 0 star rating if I could - bitterly disappointed with poor customer service.

I have never ordered from this seller before (Karrie Barron) but the whole process from ordering to receiving the beautiful wedding card surpassed my expectations.
Wonderful quality, even nicer than the photos and it arrived beautifully packaged. The card was protected with tissue paper, placed on a presentation box (with ribbon) and then posted in a robust box to protect everything. The card is stunning. I wouldn’t hesitate to recommend this seller or her products. Thank you.

After using this company for many years my latest order has been a disaster . In January I ordered a new baby card which arrived but was damaged and had incorrect spelling of the baby’s name . I was told a new one would be sent out, however I was then sent someone else’s order by mistake . After several email exchanges I eventually received my replacement card and the other card was collected . I was offered a credit note as an apology and immediately placed an order using this credit note . It is now 3 months later and despite repeated apologies and emails to and fro I have still not received my items . I am so disappointed as I have used this company for over 20 years and the customer service seems to have completely failed recently . Unless they sort their systems out I would not currently recommend placing an order as the cards are expensive and service is unreliable .

AVOID - Purchased a card online via their shop on NotOnTheHighStreet for my 20th Anniversary, Karrie Barron then amended the promised delivery date until after event so I tried to cancel the order. 3 days and 3 messages on Karrie Barron still has not responded to my cancellation request or processed my refund...very poor service. I wouldn't recommend this company.

Having been unable to find a suitable card for the wedding of dear friends, I happened to come across Karrie Barron cards when searching the internet.
I am so pleased I have found this company.
Stuart ( customer services) is an asset to the company, endlessly patient and helpful.
I was able to design exactly what I wanted.
The card arrived today, beautifully packaged, the most fantastic and special wedding card of exceptional quality.
It really is a work of art
The maker Tilly is a truly gifted artist,
I cannot recommend, this company highly enough.