I ordered a pair of the brown jeans (I already have 2 pairs) just after Christmas, they arrived today and fit perfectly! The only criticism would be shipping, Royal Mail was expecting the parcel for... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Although my experience hasn’t been the best - this has since been rectified. Amazing quality clothes despite the customer service needing some improvement (making an effort to periodically check the... See more
Company replied
Denim feels thick and durable unlike many thin pairs I’ve bought before. Stitching is neat across all seams, and the fabric holds its shape well after several wears. Support team replied quickly when... See more
Company replied
Company details
Written by the company
Step into the world of Katch Me! Since 2018, we've been lighting up the women's fast fashion scene with the freshest, most irresistible styles. Our mission is simple: to bring you quality, on-trend fashion at prices that let your style shine, not strain your wallet. Dive into our collections – from head-turning dresses and alluring lingerie to perfect accessories and shoes – all curated in one place for effortless, fabulous looks, whatever your vibe or venue. With unique designs, quality you can trust, and service that supports you, we're dedicated to making your Katch Me experience exceptional.
Contact info
Manchester, United Kingdom
- sales@katchme.com
- katchme.com
3.3
Average
577 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I'd never dealt with Katch Me before
I'd never dealt with Katch Me before, but my cousin wanted clothes for her son's wedding. The ordering was easy...and last minute, but despite that it all arrived in good time. With regard to returns of the unwanted items, Sammy was so helpful, in fact she went above and beyond to help me, and was very kind and understanding. In fact because of Sammy's excellent service I am confident I will be ordering from Katch Me again.
November 8, 2023
Unprompted review
Reply from Katch Me
Dear Customer,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
We're delighted that you liked the solutions we advised. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
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Good value for money with no delivery…
Good value for money with no delivery delays. All items were perfect for my occasions. My fav is black lace dress.
I will definitely be ordering from katchme again. Thank you xx
November 5, 2023
Unprompted review
Reply from Katch Me
Dear Customer,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
We're delighted that you liked the dress. Your satisfaction and feedback mean a lot to us. If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
Some clothes are cheap that you can't…
Some clothes are cheap that you can't really tell until you get them and others are fantastic and you can't believe you got so cheap.
Recently I've ordered a dress for $30 and to look at you'd expect it to cost at least double that and a jacket for $12.50 both of those were of high quality... but I've also ordered a jacket in the past with button holes too small for the actual buttons and t shirts which are see through but not at all on the models.
Delivery has always been great for me, usually 2 days even if i ordered late at night.
I've only ever had one problem with Katch Me... A refund didn't go through but after contacting them through email they rectified that for me straight away, so I would say their customer service is very good.
October 31, 2023
Unprompted review
Reply from Katch Me
Dear Customer,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
Sorry for the mistake again! We're delighted that you liked the products and found it high-quality. We will always advise better solutions. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
I had received an item that had been…
I had received an item that had been completely smashed (most likely the fault of the delivery driver). I contacted KM in email which was a little slow tbh. Surprisingly, I got a reply in just over an hour, and they asked for some more details so that they could send a replacement out for me. Then confirmed that I would get a replacement at no extra cost. Excellent customer service compared to many other companies that have you speaking to a robot for half an hour before getting through to a human.
November 2, 2023
Unprompted review
Reply from Katch Me
Dear Customer,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
Sorry for the smashed item again! We're delighted that you liked the solutions we advised. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
I ordered a dress which came without…
I ordered a dress which came without the slit at the side. I contact km and an extremely helpful person Kylin helped with everything and refunded me immediately. She was a pleasure to deal with! Still wanna the slit if possible tho x
October 31, 2023
Unprompted review
Reply from Katch Me
Dear Customer,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
Sorry for the mistake again! We're delighted that you liked the solutions we advised. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
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Awesome customer service!
I have made multiple times an order at katchme and I'm always happy with my order. Fast shipping as well. For today a new order came in but the zipper was already broken. But with the good help of Rosie, it's all fixed now :). Thanks again!
November 8, 2023
Unprompted review
Reply from Katch Me
Dear Customer,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
Sorry for the mistake again! We're delighted that you liked the solutions we advised and the zipper has been fixed. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
If I could give this company less than…
If I could give this company less than one star I would. I bought a coat from this company which I received with a dead butterfly inside the plastic bag with my coat, but I didn’t mention anything about because frankly my brain couldn’t work out how this happened. I had this coat for less than a month and wore I once for 10 minutes to run the shop. When I went to take the coat off, the quality was of such poor quality one of the buttons ripped straight off leaving a hole in the coat. When I emailed the company requesting a refund as I was not happy with the button ripping off after one wear, they offered me a 30% refund which added up to £16 and for me to pay to get the cost repaired myself locally. I refused this offer and said I would like a full refund and sent the coat back to them, they then proceeded to email me and tell me they would not be able to refund me because the coat smelt of perfume which is due to me wearing perfume that ONE time I wore it and that the coat had a stain on the inside which certainly did not happen on my 10 minute walk to and from the shop, but that is my bad and I have learnt my lesson to thoroughly check items I receive from online companies like this. I wouldn’t even recommend shopping here to my worst enemy.
November 20, 2023
Unprompted review
Reply from Katch Me
Dear customer,
First of all, I'm sorry for the inconvenience caused to you by this return. The reason why we will first provide a 30% refund is because considering that the customer needs to bear the freight when sending the product back, and there will inevitably be a delay of several days, we will not force the customer to accept our proposal, and the customer can absolutely choose to return the full amount.
When we send out the return address, we will also remind the customer that the product to be returned must be kept clean and unstained. We are sorry that we did not get this information from you in advance. We hope you can understand that after we get a tainted product, there is no way to dispose of it and return it to our inventory. We will give you a satisfactory reply in the following emails.
We hope that you can communicate with us by email if you have any questions about our products in the future. We value your feedback and feelings. Please accept our sincere apologies.
Thanks again for your valuable words and understanding.
Best wishes,
Customer Service Team,
Katch Me
First I was ready to give a one star…
First I was ready to give a one star first time purchase product was damaged so was super mad Sammy calmed me down and made sure to send a coupon just in time for the event and brought outfit for.
I appreciate good customer service as products being faulty are possible thanks again for the wonderful customer service Sammy as it has now made me start looking into my next order
October 30, 2023
Unprompted review
Reply from Katch Me
Dear Customer,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
Sorry for the mistake again! We're delighted that you liked the solutions we advised. Your satisfaction and feedback mean a lot to us. Hope you'll be satisfied with your next order. If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
I was annoyed to be told two days after…
I was annoyed to be told two days after I placed my order that my item was out of stock, because I really like that color. However, the customer service of Katch Me patiently asked me via email if I liked other colors or products with similar prices, but I still didn't like them. So I decided to refund the money and buy it again when I had the chance. I sent the email and received a notification that the refund was in my account within half an hour, which was a plus and made me feel valued. Therefore, if there is a chance in the future, I will choose to buy the goods I like here again.
November 2, 2023
Unprompted review
Reply from Katch Me
Dear Customer,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
Sorry for the delay again! We are trying to improving our stock refreshment. We're delighted that you liked the solutions we advised. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
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I was told that I was not eligible for…
I was told that I was not eligible for having my delivery charge refunded, when I had sent my whole order back within 14 days, due to apparently Evri having my money and all orders don't have the delivery refunded.
Katie F was just excellent. Great customer service and query resolved so quickly, didn't even have to wait 20 minutes. Delivery refunded as it should have been originally. Couldn't be happier. She is the only reason I am rating 5/5 today. Hope to get more updates when returning.
October 30, 2023
Unprompted review
Reply from Katch Me
Dear Customer,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
Sorry for the inconvenience has caused to you again! We're delighted that you liked the solutions we advised. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
Got given great customer service from…
Got given great customer service from Jenella
I received my dress with a rip in it and she resent me a new one out straight away within 3 days couldn’t ask for better service thank you hun xxx
However I think the rip could be avoided
October 31, 2023
Unprompted review
Reply from Katch Me
Dear Customer,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
Sorry for the mistake of rip again! We're delighted that you liked the communication with us. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
SCAM
Poor quality clothing. Sizing also isn’t right in the co ords. I’ve been trying to return an item for refund with no avail for 3 weeks now. This company don’t reply to instagram messages or emails. Very disappointing. No instruction on their website on how to return an item other than sending them an email which they don’t reply too.
SCAM!
November 16, 2023
Unprompted review
Reply from Katch Me
Dear customer,
I'm sorry to hear about your negative experience with our size and refund process. We understand that the problems in your order can be very frustrating, and we apologize for the inconvenience this has caused you.
However, we did send emails to you on November 6/7/13th. Please kindly check your mailbox by searching Katchme. We're still waiting for your response.
Now we are sending you one more email. Please kindly check that. We also want to help you with the problems. We appreciate your patience and understanding.
Best regards,
The KatchMe Team
I recently had an error with my order
I recently had an error with my order , one of the items sent wasn't what I had ordered. I needed to return most of the items in my order . However I was concerned that if I returned the Incorrect item that was sent, I would not receive the correct refund. I contacted katchme and communicated with Sammy . She was extremely helpful and knowledgeable. She understood my enquiry and resolved it swiftly.
Thanks again
October 19, 2023
Unprompted review
Reply from Katch Me
Dear Customer,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
Sorry for the mistake again! We're delighted that you liked the xommunication with us. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
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Fast delivery and good service!
Fast delivery and good service!
Ordered on Thursday and received my clothes on Tuesday, even though it said I wouldn't receive them until much later.
When I placed my order I wrote my email incorrectly and contacted customer service.
Great service, responded immediately and very helpful!!
Only have good things to say about the clothes!
I am 1.80 cm tall and ordered from their "Tall collection", and for the first time in my life experienced that the trousers are a bit too long. Only a plus in my book!
October 27, 2023
Unprompted review
Reply from Katch Me
Dear Customer,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
We're delighted that you liked the live experience. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
Ordered loads of stuff from katch me &…
Ordered loads of stuff from katch me & I've never had a problem & Always received a refund if needed , customer service is always helpful & will endeavour to help you, unsure why people are complaining of Emily Monks the live presenter on TikTok , she's always helpful & explains things
November 12, 2023
Unprompted review
Reply from Katch Me
Dear Customer,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
We're delighted that you liked the live experience. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
Bought a set it fitted fine but the…
Bought a set it fitted fine but the playsuit didn't and the would not except return so I am stuck with clothing that doesn't fit.theft of my money avoid this company
November 1, 2023
Unprompted review
Reply from Katch Me
Dear customer,
I'm sorry to hear about your negative experience with our refund process. We understand that the unsatisfaction in your order can be very frustrating, and we apologize for the inconvenience this has caused you.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. Please reach out to us again at sales@katchme.com with your order details so we can address your concerns promptly and get the return and refund process started for you.
We appreciate your patience and understanding.
Best regards,
The KatchMe Team
After seeing loads of advertisements…
After seeing loads of advertisements through Instagram (I know i probably shouldn't have trusted this) I bought the Beige Knit set.
I got S/M but the trousers are so short and I'm only 5'4 so the sizing is definitely off. The trousers DO NOT look the same nor are they made the same to the videos you see of influencers advertising this set.
The quality is awful and this specific set is so itchy.
The returns policy looks so dodgy, there's no return label in the package when it arrives, so you have to message the sales team which by the looks of it, won't reply.
Please don't trust what you see online and keep your money.
November 8, 2023
Unprompted review
Reply from Katch Me
Dear customer,
I'm sorry to hear about your negative experience with our refund process. We understand that the unsatisfaction in your order can be very frustrating, and we apologize for the inconvenience this has caused you.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. Please reach out to us again at sales@katchme.com with your order details so we can address your concerns promptly and get the return and refund process started for you.
We appreciate your patience and understanding.
Best regards,
The KatchMe Team
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Service worth Shopping again
I ordered a jacket as a gift for my sister and I couldn't be more impressed. I am an Image Consultant so I have ordered quite a lot online for clients and have experienced many companies. Your company rated the best on every front. I have recommended it to my friends.
October 15, 2023
Unprompted review
Reply from Katch Me
Dear Customer,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
We're delighted that you liked the solutions we advised and sorry for the missing item. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
DO NOT ORDER FROM KATCH ME.
I am so disappointed with Katch Me. I had ordered from Canada and was so excited to receive my items. I had placed an order for 2 items. Upon ordering, I noticed that the items that I was ordering were available for the "one size" option only at the time of submitting my order. The sizing is not clear and terrible for this site. When I received my order I had to pay an additional $42.00 in duties to receive my package and because I thought I was receiving quality items and correct sizing, I had no problem. The items were definitely not the size as described and the quality was also not there. The return policies are not even that clear from where I looked on the site and just have you contact customer service directly. After going back and forth with them they offered me 30% and 50% of my original order costs and site credits which I did not accept due to the major disappointment in their sizing and quality and now their customer service. They also offered me a label which I still had to pay for. I live in Canada and honestly it is not worth paying label costs and shipping costs. I already will not be receiving my $42.00 in duty costs back. I asked if they could provide free return methods for my specific situation and they were unable to accommodate that. I do not recommend buying from this site and the customer service does not seem to care about their customers experience. To add salt to the wound their site now has updated with new sizing options for one of the items I ordered (which were not there before and there was no indication that these sizes even existed). Please stay away from this company and save your money.
November 10, 2023
Unprompted review
Reply from Katch Me
Dear customer,
I'm sorry to hear about your negative experience with our refund process. We understand that the unsatisfaction in your order can be very frustrating, and we apologize for the inconvenience this has caused you.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. Please reach out to us again at sales@katchme.com with your order details so we can address your concerns promptly and get the return and refund process started for you.
We appreciate your patience and understanding.
Best regards,
The KatchMe Team
Order delayed but helpful staff helped…
Order delayed but helpful staff helped me the name was sammy she was friendly replied fast and helped me have an idea
October 24, 2023
Unprompted review
Reply from Katch Me
Dear Customer,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
We're delighted that you liked the solutions we advised and sorry for the missing item. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
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