Kavee Reviews 6,085

Everything I have got so far from kavee has been beyond my expectations, all very high quality fleece bedding. There c and c cage was super easy to build and very sturdy, the how to videos are a really big help for a new piggy mum like myself. The delivery service is amazingly fast say in four days and is usually here the next day! A wonderful team providing the most amazing service and piggie essentials. My two piggies Bruce And Benji love kavee goodies and are always popcorning all over the place when a new box of goodies arrives. Thankyou to the whole team

Please don’t both with 6foot cage a total waste of money the base is flimsy and my piggies chewed poorly made and very bad quality look on YouTube a build your own diy which what I had to do after spending over £150 on the kavee cage
Don’t buy one !!!!!!!!

i genuinely wouldn’t bother with this company.
I had seen so many people recommend this company to me & i decided to buy the 5”2 cage with the lid plus all the fleece liners and hideys to go inside . i spent nearly 500 pound all together and i am not impressed.
I put the cage together as per the instructions and noticed the lid wouldn’t stay on & the cage just bulged out . it didn’t hold its shape so therefore the lid would just dip into the cage . i have rebuilt this cage a number of times thinking i had done something wrong, but no! It constantly falls apart and i have even had to zip tie the whole thing to get it to not collapse .
i had such high hopes for this company but the prices are extortionate for what they provide . i spoke to them a number of times and they were not helpful whatsoever , they offered no help and took no responsibility for the bad quality . a year later and i’m still stuck with the cage as i cannot afford to buy another .
It’s an absolute state , my pigs have eaten the under lay , the connectors are constantly all over the place , the lid has now been taken off as it landed in the cage and nearly hit my pigs!

i really really hope this helps people before they consider using this company .
I had high hopes and really wanted it to be worth the money , but its far from worth it .

Bought a cage with the loft space recently. I have to say I was surprised at the quality given the price. It's pretty cheap and flimsy. The loft space is held up by cable ties, which I couldn't quite believe, but the biggest shock was what the base part is made from. It's that weird plastic cardboard stuff and my pigs are just gobbling it up like it's a delicious biscuit. One side has nearly gone and as a result they keep pushing their bums up to the side of the cage and peeing on to my carpet. The pigs don't even use the flimsy loft space, because they can't negotiate the flimsy plastic ramp that's more like a slide!

My rabbit is loving her new cage from this store, and I'm loving the
exceptional service. This company is my new favorite for pet products.

I have several rescue guinea pigs now and use Kavee fleece liners in every single enclosure. It’s a very expensive way of doing things, but I believe so much in the quality and benefit of Kavee liners, that I wouldn’t dream of using anything else. Seeing how comfy even the most nervous and shy piggies get by giving them a soft bed and cosy fleece hideys is extremely rewarding. This type of bedding has also been a huge aid when caring for guinea pigs with foot spurs or those receiving medical treatment. The liners are such a clean and dry environment that in a matter of weeks, the health of their feet and skin improves vastly, and being able to simply change out liners makes dealing with wound care or infections a much more sanitary process.

I only give a 2 star rating, because of fast delivery! However, these people are trying to argue measurements with me! When I ordered a 5x2 liner, they sent me something over 6ft long!! It was 1:30 in the morning and I needed to change the liner in my piggies cage, but couldn’t do laundry to wash one of my other liners, because I would wake up everyone in the home AND I have to wake up early too, so I couldn’t stay up anymore, waiting on the other liners to wash and dry! I’ve ALWAYS ordered liners from this company and they were NEVER this long! I didn’t expect this one to be longer than the others I’ve purchased from there! Now, they want to argue measurements with me! 5x2 is 5x2!!! I’m 5’4” tall and this liner goes way beyond my height!!!
So now I will find a place near me, who can shorten this product and make more just like it and KAVEE has LOST MY BUSINESS!!!
DON’T WASTE YOUR MONEY ON THESE MORONS, who don’t know measurements to save their lives!!!!!

DO NOT BUY!!! Awful quality, the cage genuinely requires zip ties to hold it in place. The loft/ramp is not fit to hold any weight.

After asking for recommendations for what cage I should get for my piggies who live with cats I settled on Kavee’s 3x5 with lid. Everything got delivered very timely but however that was about as good as it got. For how much you pay the quality is extremely underwhelming. Putting the cage together is hard because of the cheap materials used. Putting the pieces together was hard as trying to get the panels snapped in took so much force that it would almost always bend the metal panels. The cage comes with some sort of plexiglass material for the lid whoever I’ve had several panels break trying to open it so I now have to find a new solution to housing my pigs less than a year later.. I would advise you look elsewhere if you’d like to get your moneys worth out of a product as well as confidence in your pigs being housed safely.

These cages well they aren't with 10 pounds let alone 108 it's just cardboard covered plastic it's cheap and secondly in the description they do NOT mention anything about nibble guards you have scroll right down to the warning part which states if you guniea pigs chew you will need them no not if they will and the nibble guards are £20 pounds for ten for abit of plastic which is honestly daylight robbery I also asked kindly if they would send me some as my guniea pigs are nibbling the cage which I'm sure isn't safe to be constantly chewing but apparently it's ok 😄 stated by the company I wouldn't let my guniea pigs chew plastic constantly but the company states it's ok for them to do after spending 114.98p on some cheap cage they then don't want to help by sending some guards also the customer service is appalling you will NOT get your money bk if u buy the cage so please if you are going to please realize you need to guards to !!!! Honestly I've never known anything so cheap and nasty for guniea pigs cage I thought it was proper plastic something to it but it's cheap and flimsy and the worst part they do NOT have paper instructions so you have to watch a you tube video and try to ignore the annoying voice some of use don't like to watch videos as instructions was highly annoying oh and also the cable ties get it right first time or your stuffed!!!! As the ramp won't hold up even with string attached so be warned watch and watch the video as you are sure to make a mistake I didn't even know how to use cable ties !!!! So yh I'm experience has been very over priced and not great at all and the company will give excuse after excuse and will NOT help so buy at your own risk I'm a single mum and I have given many excellent reviews but honestly this is a shamble and isn't worth your money for the materials !

I bought a 6x2 white kavee cage. After reading reviews about instability I didn't risk getting a raised one. I got one on the floor. It said on website i can use woodshavings with it so I continued using that as they prefer it. After a week the lid has collapsed (I have been putting furniture together my whole life- I followed the instructions and the video to the T) and the sides have collapsed multiple times just from touching it. The sawdust us constantly kicked out the cage and I'm constantly cleaning up. I have chucked it out now- i refuse to pay over £200 on fleece liners! Absolutely fleecing people of money considering you can buy the bottoms for about £13 in B&Q and cages for less than £40 on Amazon. I've just gone back to an old fashioned big hutch and life's easier again. Beware of advertising. I fell for it seeing it all over Facebook etc, don't fall for it too! So so so overpriced.

Absolutely amazed when I opened the box.
Dog treats galore, all natural, great variety. Good for the price and my dog loves these.

They keep badgering me via email to give them a review so okay!! Stay away. I was ignored by this company via email and social media when trying to chase my parcel. Eventually I had to go via PayPal to make the claim. Customer service is non existent and makes for a very stressful experience when you’ve spent nearly £200

I got two kits (4x2 to 5x2 extension, and a 6x2 cage with divider and stand) and extra 16 cage bars, and combined them with my own inspirtation to make the top a cage for two pigs (one each side) and below a run area for them to stretch their legs. It also holds six storage boxes. I was concerned that the size wouldn’t stand up to Kavee’s zomies but so far so good. I love that the c&c makes the cages customisable to your guinea pigs needs. Reccomend.

Update:
I first gave them 1 star because of my experience below. They then came back to me and apologized and offered me free accessories worthy about 50$ and even gave me extra grids to the cage. As I understand now, this is a temporary solution on their side and will change in the future. The cage is solid and really nice.

Original review:
Terrible user support and terrible company !!!
Lot of misinformation on their site. Then I asked them about sending to Sweden but then I must order from the French warehouse. Ok so I did, and then I received a message that I needed to pay 75€ in customs fee !! I then mentioned that this must be a mistake since it is within EU! But no ... they still ship from UK but pretend it is from France. Don't buy!!

I do not recommend Kavee. I recommend looking at other suppliers. Other suppliers will take longer to make your products, but I promise you, they care more about you than this company. I bought a cage from Kavee, along with all the accessories – liners, houses, storage and spent £500. Cage was delivered but all the other items I needed to set up the cage, were never delivered to me. The the cage was delivered with DPD, with no issues, but the rest of the items were sent via Evri and due to the packing being ‘too big’, they needed a specialised van. I kept getting updates saying it would be delivered each day, but it never was. Kavee kept telling me to wait. I gave Kavee a second chance and asked them to send me a replacement, but they only did this when Evri updated the tracking to say the items were coming back to them. They didn’t think to send it via a different courier, they sent it via Evri again and the same thing happened. The replacement had the same issues as the initial order. Kavee would not help me and asked me to keep waiting for it to be delivered, withheld my money until I was over the 30 days because they physically needed the package back in their warehouse even though we needed the money to buy the products elsewhere. I had to ask Paypal to help me get my money back. Their customer service was terrible with lack of assistance and care and did not go out of their way to resolve the issue. They kept ignoring my questions and their responses felt impersonal and robotic, making the situation really frustrating and caused me a lot of stress. They didn’t offer me any form of compensation either and didn’t seem interested in keeping me a customer. Please stay away from Kavee and invest with people who really care about your guinea pigs!

I'll echo common themes amongst the legions of dissatisfied customers.
I ordered about 2.5 weeks ago, a short amount of time compared to some of the horror stories. The product is stuck in Memphis on a customs delay-- FedEx needs Kavee to provide specific information on a customs form (sound familiar). I've reached out to them 4 times and received the same answer, no doubt AI generated: "We have resolved the issue with the carrier, and your shipment is now on its way to you." I then check and the shipment is not resolved, nor on it's way. I've finally talked to FedEx and they (a much more trusted company) have assured me that the original information provided was incorrect and that despite assurances from Kavee, no one has followed up to 'resolve the issue with the carrier'- why lie repeatedly about this? Today the product gets sent back to Kavee, at their expense, and I start the credit card dispute (needed to wait until the shipment wasn't held in customs).
No matter what you do to escalate, get an actual response, etc., it does not matter. I truly think their customer service department is run by someone in marketing using ChatGPT or something and the instruction to the ai was: Respond in the affirmative, stonewall and use consistent messaging!
This is an awful company. I make daily online purchases (I can't believe I'm saying that, but I do)- this is not typical for even 1 in 250 companies. This is a rare truly bad apple. And wait... the response, no doubt ai generated, will be, "Please reach out to our customer service at ____"

Just don’t bother. The cages are not fit for purpose and when you question this, they’ll make it like you haven’t put it together properly. The clips are not sufficient. Even fully clipped in, it only takes some pressure in the middle to push them apart. This happened numerous times despite me literally making the clips as secure as possible and meant that my pet escaped numerous times. This in turn caused damages to my property as he was roaming free when I wasn’t home and chewing things, caused him to injure himself and to injure me as well as he was panicked. I also have cats so I’m just grateful it wasn’t worse. On top of this, when you explain this to them, they’ll ignore, deny and tell you the same thing over and over again despite you fully explaining it. They clearly have a scripted response and don.t deviate from that. Furthermore, they have had my item back for well over a week now, I sent them the proof of it arriving back at their warehouse. When I questioned when my refund would be in, I was told a week - already a long time. Over a week later and guess what? No refund. Shocking. Upon emailing them, I get told they’ll ’check the warehouse’. So basically, they’ve not even processed it yet.
So to sum up, poor product unless the pet is tiny and can’t push on the panels, exceptionally poor customer service, design that puts animals at risk and don’t expect your money back quickly. Legal action is the next step now.

I placed an order a month ago for €260, and the package still hasn’t been delivered. I’ve already contacted customer service more than 5 times, and they keep saying they’ll look into it, but I haven’t heard anything back from them since. I am tired of waiting, and want my money back!

I regret ordering here!

Got my New Guinea pig cage a few days ago the 5x2 with stand and loft area ,as well as the daisy print liners, pee pads and loft fleece and storage boxes , very happy with everything I received, the cage is a exellent upgrade for my 3 guinea pigs , very sturdy too, the liners are great quality, very soft , great design, very happy