Kave Home  Reviews 

Late delivery. And when our bed was finally delivered they didn't bring half of details to assemble the bed. So many days more we tried to get that details through the poorest customer service I've ever dealed with. Worst experience ever

Ordered in July, still no sign of my delivery.

Ana, the attendant at the Valencia store was super helpful and attentive. She listened to us, provided different options and took care of the order up to the details

Entering card details and length of delivery

Horrible customer experience. Delivery of our Helvine TV unit arrived on Sept 2 with one of three packages missing. Customer service confirmed the missing package and said they would follow up with the carrier.

Three weeks later: still no replacement, no delivery date, no solution. Emails to customer service, after-sales and the complaints team remain unanswered. Phone lines don't get you anywhere either. Wrote in German, English and Spanish. Nothing.

Mistakes happen. But completely ignoring the customer for three weeks is a choice. Would not order here again.

checkout payement is too cumbersome (Engorroso) ...
instead of asking my bankcard number, just show a QRcode I can scan with my phone. There is no need to ask my cardnumber !

Didn’t even deliver the items after a month. Offered us a refund. Overall a waste of time & they didn’t offer to express deliver the products we bought.

Maxine is always friendly, welcoming
and ensures that I have a positive buying experience.

I made an order on 24th of July (PT28024456). It should have been a bed Odina with full assembly service worth over 50 EUR more. Today, on 18th of September the delivery crew brought a piece of fabric - cover for mattress, while no bed was in the delivery package. Support didn’t help at all.

very professional staff and quick support

I received a damaged sink and Kave Home accepted the return, advising collection within 5–7 business days. More than two weeks passed without any contact from the carrier.

The most frustrating part was the lack of communication. Several emails went unanswered, calls to Customer Service were unsuccessful, and although Kave Home said they were following up with the carrier with “maximum priority”, I received no proactive updates and had to keep chasing the situation myself.

After further escalation, the sink was finally collected. Even then, the drivers arrived with instructions for a completely different, much larger item and furniture assembly.

The customer journey is also confusing: emails in Portuguese, Contact Center in English and After Sales phone support in Spanish.

I like Kave Home’s products and design, but the after-sales experience was far below expectations. Customers should not have to repeatedly chase a return that the company has already accepted and committed to managing.

Professional, good-looking furniture, great delivery terms.

I’ve been waiting for a single chair for over a month and a half, even though it was with 'fast delivery'

Customer service via email could be improved. Customer service on the phone is far more efficient.

Could do with improving, but better than most online furniture companies

I would especially like to recognize Pablo for the wonderful service he provided.

He was incredibly kind, patient, attentive, and fully focused on helping me throughout the entire process. He took the time to listen, understand what I was looking for, answer my questions, and help me feel confident about my choices without ever making me feel rushed.

His dedication and professionalism made such a difference that, thanks in large part to his help, I was able to make two purchases on the same day. I am truly grateful for the time and attention he gave me.

This experience was particularly meaningful to me because I have just moved here from Serbia, and today was actually my very first day here. One of the first things I did was visit your store, and I could not have wished for a warmer or more positive welcome.

Pablo made my first shopping experience here genuinely memorable. Employees like him make customers want to come back, and I certainly will.

Thank you so much, Pablo, for your kindness, patience, professionalism, and outstanding service!

Giovanni was a pleasure to deal with. He was very knowledgeable and was very helpful dealing with my purchase.

super web store and very easy to navigate

The delivery time displayed on the website before you place the order doesn’t match with the delivery time after you place the order. I placed the order where all items were in stock and we supposed to arrive in 2 weeks , however after placing the order it says “3-4 weeks “ and on another order “5-6 weeks”. They are misleading their clients. Customer support line is also turned off.