Fantastic company. I ordered two Namuna, Nkuku Wooden trays to use as tops for two round tables. On arrival one of the trays was slightly damaged, however I contacted Kayu straightaway and they repl... See more
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Review summary
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Great company to deal with. Customer care excellent, will literally go out their way to help. Personally delivered an item to me as I was recovering from an operation so I could not drive to collect... See more
This has to be the best furniture purchase I have ever made. The sideboard is truly beautiful and is a perfect addition to my living room. I was drawn to it from when I first viewed it online, and on... See more
The items received were well packed(important as they are fragile!) and were delivered quickly. Unfortunately one of the items was the incorrect colour- not this company’s fault but their supplier who... See more
4.8
Excellent
137 reviews
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Excellent Customer Service
Although the lamps I ordered did not go with my decor and I returned them, the after service was second to non. A courier was sent for the returned items and a full refund within hours. I will definitely be purchasing more from Kayuhome.
August 6, 2022
I phoned the company to ask advice…
I phoned the company to ask advice about a lampshade size and the person I spoke to was extremely helpful and pleasant. I ordered the lampshade and it was delivered very quickly and is exactly what we wanted.
April 10, 2022
Excellent service from start to finish
Excellent service from start to finish. Attentive and quick to respond with any queries we had. Warm and professional over the phone. Would highly recommend.
April 5, 2022
All good and very efficient
March 9, 2022
Great communication
Ordered some lamps which due to no fault of theirs took some time to arrive but they kept me informed and sent them as soon as they had the stock turn up without delay . Thank you
January 9, 2022
Some delays with the delivery
Some delays with the delivery
But was kept well informed.
The furniture was well wrapped , in excellent condition and as good as shown in the photo.
December 21, 2021
Good service
Good service keeping up to date with the order because it was slightly delayed, came when they said it would and we’ll packed.
December 20, 2021
Super helpful and efficient
I was looking for a large green Jade ornament for my partner and they were super helpful in making sure I picked the right one I was happy with. Everyone I spoke to got back to me and sent me multiple pics of the designs to help me choose as all were different due to the type of stone.
One I confirmed the one I wanted the delivery and service was super quick and came very nearer and securely wrapped.
Would recommend them and their customer services to anyone.
November 8, 2021
Perfect Buddha from an amazing online retailer
After researching the internet for the perfect garden stone Buddha within our budget we finally found it on Kayuhome, a company I was not familiar with. Ordering was easy, customer services for extremely efficient in in getting back to us on the weight and we received delivery of our parcel within 2-days. As usual with sight unseen items purchased on the internet, there is always the slight tension as to whether the product resembles it's photographic self on add website. In this instance we were delighted that the Buddha was even closer to what we had in mind than we were expecting from the online picture. It was a real joy coming across kayuhome and we are already planning what other home decorations to buy next.
August 28, 2021
Perfect
Perfect. Great communication. Goods arrived when they said they would and as described. 100% recommend
August 7, 2021
Great product
Great product. High quality and came perfectly wrapped in perfect condition.
July 21, 2021
Great products and service
Great products. They kept me informed re delivery and were very friendly in their communication with me.
July 14, 2021
Reply from Kayuhome
Thanks very much for the review and we're glad you like the product range. Hope to welcome you back on the website soon. Best wishes, James and the team at Kayu Home
Reply from Kayuhome
Thank you Laura for the review and we're glad to hear you are so pleased with the table. We hope to welcome you back onto the website soon. All the best, James and the team at Kayu Home
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