Kazbar Systems 

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Rated 1 out of 5 stars

Ordered sound card, never arrived. Information regarding whereabouts extremely vague. When asked for funds back this was his reply 'that's not going to happen' There was no sense of urge... See more

Company replied

Rated 5 out of 5 stars

Let's put it this way... As a producer I expect a certain standard, and when I'm purchasing new kit (which isn't cheap) so after sales support as well as an honest and impartial opinion is always... See more

Rated 3 out of 5 stars

I gave 3 stars mainly because there's stuff advertise on the site ,that you don t have in stock ,but it says otherwise.That confuses and upsets the clients when they order something that it says in st... See more

Rated 5 out of 5 stars

Great website. Good communication. Quick dispatch of goods once in stock (I had pre-ordered an item due for imminent release). External packaging not great - too big a box with random padding inside,... See more

Company details

  1. Audio Visual Equipment Supplier

Information provided by various external sources

Kazbar Systems Ltd are the one of the leading retailers of Professional Audio Recording Equipment and are experts in Recording Studio Installations. With years of experience and knowledge, and with a top tier professional service that cannot be beaten, we are considered by many top producers and professionals to be the best supplier of studio equipment around. Our offices are based in Bedfordshire, but we cover the whole of the UK with our professional one to one, customer facing service. No matter who you are, no matter where you are we can help you choose your equipment and demonstrate items to you in your own recording environment or home studio. We specialise in Studio Equipment, Studio Outboard, Analogue Synthesizers, Modular and EuroRack Modular Synthesizers, Pro Tools Systems, Recording Studio Furniture and much more. Our staff are all seasoned sound engineers, musicians, producers or enthusiasts who are incredibly knowledgeable and understand what you need to get the best out of your recording environment; our aim is make sure every aspect of our service is delivered with the passion and professionalism you expect. We provide a wide array of professional installation services for Recording Studios, Education Facilities, Home Studios and for Commercial Premises such as Bars and Restaurants; these range from Studio Design and Installation, Studio Acoustic Treatment and Soundproofing Consultancy and Commercial Audio Installations. We know that buying equipment isn’t easy, but we will take you through your equipment choice step by step, so if you would like to arrange a demo of a product in your very own studio, then please get in touch. We work with the UK music industry to bring you the very best prices and strive to offer the best personalised service in the UK, if you find a cheaper price elsewhere or if you can’t find what you are looking for then please contact us.


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top notch

I pre-ordered a Linnstrument from these guys and the service has been fantastic.

They regularly kept me up to date with progress and were extremely helpful and courteous, highly recommended..

April 28, 2015
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Rated 5 out of 5 stars

Thanks for the advice and superb service

I recently purchased a Doepfer basic system from Kazbar, not only did they deliver it quick and when promised, they also took my calls at the weekend when I had an issue getting things working.

They know they're nuts and bolts and they provide a terrific one on one service I've not experienced anywhere else.

April 28, 2015
Unprompted review
Rated 5 out of 5 stars

Friendly and efficient.

I'd expected the Erebus synth module to involve a wait of weeks or even months, given that it had received recent publicity and they're only manufactured in very small quantities. Within days, I have one, thanks to Kazbar Systems! Most impressed. I was also impressed by the fact they 'phoned me up to discuss the delivery arrangements. This attention to communication is vital and yet also pretty unusual. Thanks!

April 15, 2015
Unprompted review
Rated 5 out of 5 stars

First Class Service

So refreshing to use a company that delivers on what they promise. Very impressed with the quality advice that was provided over the online chat facility, no pushy salesman just straight to the point answers and suggestions. Received my order next day - very happy.

April 9, 2015
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Rated 5 out of 5 stars

Really great given that it was Xmas

I ordered a Doepfer modular system between Xmas and New Year, and was concerned about delivery dates because of my work patterns. They kept in touch with me constantly, and because Doepfer couldn't supply on the day that we'd agreed made a point of checking whether the new day was OK, and whether I wanted to change the delivery address.

I will certainly buy from them again.

January 6, 2015
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Rated 5 out of 5 stars

Superb

Look out for their bundles. I don't know how they manage to do them so cheaply

September 29, 2014
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Rated 5 out of 5 stars

Excellent friendly and expert service

I purchased an apogee duet for Mac and ipad at a very good price. Every question I asked was answered accurately and helpfully .
I felt that there was a genuine interest in what I needed rather than an attempt to sell a product. Kazbar Systems are interested in music and the needs of a musician. The duet also arrived the next day as promised.

September 14, 2014
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Rated 5 out of 5 stars

nice one Kazbar!

Thanks for delivering my Apogee so quickly, I really enjoyed "nerding out" with you Gavin, you are absolutely right....this thing sounds great!

July 29, 2014
Unprompted review
Rated 5 out of 5 stars

Fast delivery and very knowledgable

I bought a UAD octo from Kazbar, not only did they beat every price out there but they also delivered it next day free of charge...and when I couldn't get the software working Gavin guided me through the whole process on the phone.

July 29, 2014
Unprompted review
Rated 5 out of 5 stars

excellent service

both orders arrived quickly, i made a mistake and ordered the wrong item and they exchanged it straight away, no questions asked... great communication and friendly helpful staff

June 20, 2014
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Rated 1 out of 5 stars

Extremeky Bad Service

Ordered sound card, never arrived. Information regarding whereabouts extremely vague.

When asked for funds back this was his reply 'that's not going to happen'

There was no sense of urgency or compensation.

I have since re ordered same product from DJ store and it arrived next day.

April 11, 2014
Unprompted review
Kazbar Systems logo

Reply from Kazbar Systems

Our sincerest apologies on how your order was handled.

We ordered your product with our supplier and organized it to be sent direct to ensure the speediest delivery. We had not heard from you after a few days so presumed you had received your delivery.

When we we followed up your order after you chased, our supplier confirmed despatched and advised us you should expect your delivery the next day. It turns out your order had been lost in transit which happens occasionally.

When we said 'thats not going to happen', we meant it positively with a meaning of fulfilling your order and not letting you down. 'Not going to happen' was supposed to mean you will receive your order as you wished when you trusted us with your order and would not have to come to us having to refund your purchase.
Of course if there is any cause to refund a clients order it is actioned within one day as we did with you.

We pride ourselves on our customer service at Kazbar Systems, it is what our company is built on and cannot apologize enough for the poor and unsatisfactory way your order was handled.
If we are ever informed of a stock issue or delay from one our suppliers we inform the client immediately so as to keep options open, in this case we had not been informed of any delay so did not follow up presuming you was about to receive your order.

Apologies once again.

Kazbar Systems

Rated 5 out of 5 stars

Immediate service, good price

I had not heard of the company before but probably because I do not buy professional audio recording equipment very often; usually guitar effects and related things etc.

Kazbar had the best price on the thing I wanted and it was shipped the next working day so that is about as satisfied as a customer can be!

March 28, 2014
Unprompted review

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