The installation went very smoothly. The engineer helped me set up my new router with new passwords etc. Had good contact from Kcom confirming my installation date and time. They were also very hel... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Just had KCOM instal full fibre today. Only been in a few hours but so far working perfectly. A special mention has to go to the two engineers, Blake and Ellis. In what were really atrocious condition... See more
Company replied
We have been experiencing problems with our router and I spoke to a KC representative who was in my area. She requested a phone call so firstly I received great customer service from HER. Then receive... See more
Company replied
Matt and Jake had a tough job digging up a 15 foot long trench in the garden and then linking the fibre. They worked flat out for about 3 hours and remained polite and conversational throughout. Expla... See more
Company replied
Company details
Written by the company
KCOM is one of the longest-established internet service providers in the UK, connecting both businesses and residential customers and investing in better digital solutions for everyone.
Contact info
37 Carr Lane, HU1 3RE, Hull, United Kingdom
- 01482 602555
- question@kcom.com
- kcom.com/home
4.3
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Greg and Thomas were brilliant
Greg and Thomas were brilliant, fast, knowledgeable and friendly.
Thank you to them
May 29, 2026
Unprompted review
Reply from KCOM
Good morning Pete.
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Kind regards, Ella.
The install and network guys were…
The install and network guys were excellent. Really informative and tidy workers.Matt and Jake
May 29, 2026
Unprompted review
Reply from KCOM
Good morning Dean.
Your feedback made our day - thank you for sharing it.
Kind regards, Ella.
Kcom fitted my internet connection
Kcom fitted my internet connection. Corrispondance all the way through explaining each part. Engineer came when expected. He was polite, helpful and professional. Easy to connect via my phone and highly satisfied with results.
May 22, 2026
Unprompted review
Reply from KCOM
Good morning Mrs Davies.
We’re so pleased to hear this. Thank you for choosing us.
Kind regards, Ella.
Very professional
Very professional, very courteous, ended call feeling happy that all will go well
May 29, 2026
Unprompted review
Reply from KCOM
Good morning Ricky.
Thank you for your kind words - we’re delighted you’re happy with our service.
Kind regards, Ella.
Good website and easy to set up
May 28, 2026
Unprompted review
Reply from KCOM
Good morning Tob.
Your positive comments mean a lot to us - thank you.
Kind regards, Ella.
From when thay.fit it to it being…
From when thay.fit it to it being turned on was great
May 21, 2026
Unprompted review
Reply from KCOM
Good morning Paul.
We’re happy to know you’re satisfied. Thank you for your support.
Kind regards, Ella.
After a bad start getting the request…
After a bad start getting the request for an installation approved (3 times we tried and each time were told you could not) we managed a chat with your road show people locally. They gave us a name and a number and Mike sort out the problem as my neighbour underneath verbally approved a way leave (he is one of your customers) job sorted 👍
May 20, 2026
Unprompted review
Reply from KCOM
Good morning David.
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Kind regards, Ella.
Blake and Ellis are a brilliant install team
Blake and Ellis are a brilliant team for a quick and respectful installation. They’re great throughout and would definitely recommend them
May 28, 2026
Unprompted review
Reply from KCOM
Good morning.
Your feedback made our day - thank you for sharing it.
Kind regards, Ella.
On time and connection really quick.
On time and connection really quick.
May 23, 2026
Unprompted review
Reply from KCOM
Good morning Craig.
We’re so pleased to hear this. Thank you for choosing us.
Kind regards, Ella.
Kcom
Kcom . Really helpful and polite.
Blake and Ellis gave a 100 %
Thankyou.
May 22, 2026
Unprompted review
Reply from KCOM
Good afternoon Jackie.
Your positive comments mean a lot to us - thank you.
Kind regards, Ella.
So far so good very good speed and very…
So far so good very good speed and very happy with installation. Blake and Ellis was very polite helpful and did their job to a high standard. Would highly recommend.
May 21, 2026
Unprompted review
Reply from KCOM
Good afternoon Vicky.
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Kind regards, Ella.
Salesmen and installation…
Salesmen and installation engineers.Easy to chat to..Polite and helpful.....
May 20, 2026
Unprompted review
Reply from KCOM
Good morning Stuart.
Your feedback made our day - thank you for sharing it.
Kind regards, Ella.
After reporting a fault (caused by…
After reporting a fault (caused by another contractor) the Kcom engineer arrived 2 hours later and worked all day until the repair was complete. Excellent service.
May 15, 2026
Unprompted review
Reply from KCOM
Good morning Susan.
We’re so pleased to hear this. Thank you for choosing us.
Kind regards, Ella.
Easy and quick
The process of signing up was super easy everything i have requested was sorted in under 20 minutes.
May 27, 2026
Unprompted review
Reply from KCOM
Good Afternoon,
We’re so pleased to hear this. Thank you for choosing us.
Many thanks,
Adrian
Installation of fibre.
Installation of fibre.
Blake and Ellis were friendly, courteous and extremely helpful. Took time to call us beforehand and to explain everything during their visit. Quick, efficient and considerate work. Thank you.
May 26, 2026
Unprompted review
Reply from KCOM
Good Afternoon,
Thank you for sharing your experience - we’re glad it’s been a good one.
Many thanks,
Adrian
Kcom fibre installation
I’ve recently had a new fibre installation in to my home. The two Kcom technicians, Blake and Ellis did a great, tidy job and nothing was too much trouble.
Excellent ambassadors for Kcom.
May 21, 2026
Unprompted review
Reply from KCOM
Good Afternoon,
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Many thanks,
Adrian
Reply from KCOM
Good Afternoon,
We’re so pleased to hear this. Thank you for choosing us.
Many thanks,
Adrian
very satisfied
The Lady on the phone was very knowledgeable, friendly and made everything understandable. We felt as though we were getting the right product for our needs and the process was quick and easy.
May 26, 2026
Unprompted review
Reply from KCOM
Good Afternoon,
We really appreciate your feedback and are glad we could help.
Many thanks,
Adrian
Excellent service
Excellent service; any technical issues were resolved quickly and with care. A local call centre with people who know what they are doing is a breath of fresh air. Fab company.
May 26, 2026
Unprompted review
Reply from KCOM
Good Afternoon,
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Many thanks,
Adrian
Rip of Kcom
Just signed up with kcom for 39.99 a month only to be billed 52.05 on first month then 64.98 on second month, kcom will tell you one price over the phone and the billing will be higher. they blackmailing people to sign up only to rip em off on the billing
April 7, 2026
Unprompted review
Reply from KCOM
Good Afternoon,
Thank you for your review. We’ve requested your contact details so we can follow up directly. If you’d prefer, you’re also welcome to get in touch with us.
Many thanks,
Adrian
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