KCOM Reviews 

I went to another broadband service but then went back to kcom

I’ve been with Kcom for around 27 years and I’m not planning on leaving. They are extremely reliable, accommodating and their customer service is impeccable 🥰🥰

It's really reliable broadband the customer service is really friendly and if you can't afford your bill you can just ring up and sort a payment plan out would definitely recommend

💩con is the most useless expensive phone companies in the uk as most of the time its 💩STREAM BROADBAND doesnt even bloody as their customer service is rubbish and their staff are trained by the ANNE ROBINSON SCHOOL OF RUDENESS! So place a lovely little cease order with BT now and dump 💩CON and save yourself a bloody fortune so call them on 0800800150 and get that CEASE ORDER placed you will be so glad you did!!

Excellent service, new to KCom, the difference with our previous suppliers is significant. The instructions were easy to follow and unambiguous.

Phone/internet/Wi Fi stopped working and after contacting the right customer person at KCom an engineer called next day with a new plug for the router which solved the issue.

My experience of using the internet is now faster and cheaper, but it was only by chance I discovered this as I'm still under contract with my current package. I recently found online that it was letting me upgrade to 300Mb from 175 and that they could send me a new Eero router. It's the free Eero 6, rather than the 7, but I decided I'd try the free one first.

I've had a Technicolor router for about 10 years that never seemed that great to be honest, often there would be buffering when watching TV for example.

The Eero and new package gives me more Mb, but is £7.00 a month less than my old package and gives me so far flawless wireless broadband throughout the house.

I wish I'd known about this sooner.

Very efficient, friendly and accommodating service.

Moved to new build in the East Riding of Yorkshire area on the 27th August. We couldn’t get broadband/Wifi straight away due to the builders having to do certain things and then inform Kcom the work had been done, not Kcoms issue as nothing Kcom could do about this. On the 11th September the builders did the necessary and we were just about to ring Kcom when MW from Kcom came walking down our street. He signed us up to one of their packages. He put down a date 2 weeks away for installation which he told us not to worry about has he would expedite this so we would have it installed the next week (14th-20th Set). My partner works from home so we were reassured by this. We received an email saying our router would be delivered the next day 12th September.

However, we noticed our house number had been put down wrong even though MW was stood at our door taking our order. This is where the service from Kcom went downhill from the start. Text MW to say the address was incorrect. He replied to say he’d sort it out. On the 15th September we got a call from Kcom saying they were cancelling our order completely due to the incorrect address and would have to start again. They then informed us they would install our broadband on the 30th September. When I explained we had been promised by MW it would be expedited it fell on deaf ears, even after explaining we needed it for work. They just told us that’s the earliest date. Text, rung and emailed MW many times to do what he promised but he never replied. I once used a different phone to ring him so he wouldn’t know it was me and within 5 minutes he rang back, says a lot. He promised to sort it out like he always does but he never did and we never heard from him again despite multiple attempts to contact him. We finally got our broadband installed on the 30th September, 19 days after we signed up. Totally unacceptable customer service and we can only hope we don’t have any issues if this is the level of service from this company.

To rub salt into the wounds our next-door neighbours moved in on 28th September and Kcom installed their broadband the next day 29th September a day before us, using the same guys who were to install ours. Even worse, the next door to them hadn’t even moved in and also Kcom installed theirs on the same day.

Not a great start.

All the staff were very friendly and professional but engineer's Blake and Ellis were amazing and very helpful

Blake and Ellis came and fitted our broadband, very polite, no mess, did a great job. Thank you

Excellent service so far from KCOM. Only had it installed a couple of weeks and we woke up this morning with no internet, which is a major issue for us as my wife works from home. Called as soon as they opened and the guy on the phone was very helpful and friendly (think his name was John) he arranged for an engineer to come out that afternoon. We then had the engineer arrive about an hour after the call saying he had had a cancellation in the big job he had this morning that was 10 mins away and thought he would see if he could help us. Issue sorted in 20 mins by a lovely friendly engineer, issue sorted and my wife was saved from going into the office. So great service from all.

Speeds are good but if you ever need to cancel, that’s when problems occur. Hours on the phone, never call you back. Then threaten to send you legal letters even if moving out of the area. Tried to charge me over £300 to leave when they couldn’t provide service to new home. After 3 months of contacting they finally admitted I hadn’t signed any contract. No apologies or bye just said it’s sorted and hung up. I wouldn’t use these in a million years.

Blake and Ellis were polite respectable.
Took shoes off. Offered to clean mess. Very informative. Making sure I was aware of everything. Had Time to talk thing through with me. Much appreciated

Customer service excellent- prices and broadband excellant. Recommended!

Worst company ever, monopolised hull, and hold lines ransom for new broadband for weeks on end, sick of being on hold to this ridiculous excuse of a company.
Use others if you can, they're much cheaper, can't wait to see this company go bust.

So much better then connexin in every single way possible :

- customer service
- installation experience
- prices

Quick and straightforward

Do not use this company !! Use it for years and for the reason I moved on other address where they can't serve me and charge me 500£ for early contract end! DO NOT GO FORE CUSTOMER - They don't care customer wants only money money money!!!!!!!!!

I was able to soeak directly to a person and they were helpful explaining my queries however obscure they may have been.