Once I got through to a real local person everything was so straight forward and easy. The website had told me kcom service was not available to me at my address but I knew different. If you need deta... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
received an email from KCOM that our contract was coming to and. My wife and I visited the Hull city centre KCOM building/reception. We were dealt with quickly by the female receptionist who explained... See more
Company replied
Matt and Jake did an amazing job of installing Phone and Broadband at my Mum's house. I knew they would as they did the same thing at my house, a month before. Their professionalism and approachab... See more
Company replied
Rang Kcom to sort broadband connection. Call answered straight away. Staff very professional, every thing was explained, choice of date and time for connection at house to suit and very reasonably pri... See more
Company replied
Company details
Written by the company
KCOM is one of the longest-established internet service providers in the UK, connecting both businesses and residential customers and investing in better digital solutions for everyone.
Contact info
37 Carr Lane, HU1 3RE, Hull, United Kingdom
- 01482 602555
- question@kcom.com
- kcom.com/home
4.2
Great
4K reviews
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I was out when a kcom representative…
I was out when a kcom representative visit my home but it was arranged for them to call me at 6pm they was on time . Very polite explained everything clearly and arranged everything. Great service thank you
May 11, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great service, good experience.
Did what they promised,swapped me from my WiFi provider saved me a lot of hassle.
Fitted on the day they promised, Matt and Jake were very friendly and helpful
April 23, 2026
Unprompted review
Reply from KCOM
Hello, Thank you for sharing your experience - we’re glad it’s been a good one.
Many Thanks, Holly
Had a fault and the engineer was here…
Had a fault and the engineer was here and it was sorted in 24 hours. What a pleasant experience.
April 29, 2026
Unprompted review
Reply from KCOM
Hello, We really appreciate your feedback and are glad we could help.
Many Thanks, Holly
Fitting internet
I would like thank the lads today ( Blake and Ellis ) done a great clean and tidy job
May 11, 2026
Unprompted review
Reply from KCOM
Hello, We’re so pleased to hear this. Thank you for choosing us.
Kind Regards, Holly
💩CON ARE DOOMED AS WELL AS BEING TOO…
💩CON ARE DOOMED AS WELL AS BEING TOO EXPENSIVE AND A RUBBISH SERVICE THAT MOST 😑 OF THE TIME DOESNT EVEN WORK THEIR ADVISERS ARE TRAINED BY THE ANNE ROBINSON SCHOOL OF RUDENESS SO PLACE A CEASE ORDER NOW 😀 WITH BT AND SAVE YOURSELF A BLOODY FORTUNE DUMP 💩CON!!
November 12, 2025
Unprompted review
Extremely efficient and professional service.
Blake and Ellis rocked up on time, were very polite, informative and professional. Outstanding service!
May 11, 2026
Unprompted review
Reply from KCOM
Hello, Thank you for your kind words - we’re delighted you’re happy with our engineers and the service!
Many Thanks, Holly
Happy to come back
Happy with my decision to come back to KCom. Got through easily on the phone, agent explained everything fully, giving me all my options and was happy to answer all my questions. Signed up there and then. Made the switch over from old provider for me so no hassle there. Would recommend anyone going with KC
May 11, 2026
Unprompted review
Reply from KCOM
Hello, Your feedback made our day - thank you for sharing it.
Kind Regards, Holly
Reply from KCOM
Good morning Em.
Your feedback made our day - thank you for sharing it.
Kind regards, Ella.
Blake and Ellis did an excellent job…
Blake and Ellis did an excellent job connecting our house to the KCOM fibre network. Very tidy job with no mess. Very friendly and helpful
May 8, 2026
Unprompted review
Reply from KCOM
Good morning Paul.
We’re so pleased to hear this. Thank you for choosing us.
Kind regards, Ella.
Never really had an issue however…
Never really had an issue however pricing/retention miles off the pace. £35 for 300Mbps ?...told ' yeah but this is a premium service ' .. implying other networks don't provide a premium service. Will be shopping around and taking my business elsewhere.
May 8, 2026
Unprompted review
Reply from KCOM
Good morning Mike.
We appreciate your feedback. We’ve requested your contact information so we can help resolve any concerns. You can also reach out to us directly.
Kind regards, Ella.
Had to pay the plan for a year without…
Had to pay the plan for a year without using it just because the area where I moved wasn't covered by them. Tried everything, they were asking for around 900£ to cancel the plan, even more than I would pay monthly.
May 9, 2026
Unprompted review
Reply from KCOM
Good morning Madalin.
Thanks for your feedback. We’d like to discuss this with you directly and have requested your contact information. Please feel free to reach out to our team.
Kind regards, Ella.
Smooth changeover from first enquiry to commissioning.
Blake and Ellis arrived exactly at the beginning of our allotted installation period. After a discussion on the location of the new ONT the required work was carried out efficiently with the original landline number ported over soon after.
April 24, 2026
Unprompted review
Reply from KCOM
Good morning Stuart.
Thank you for your kind words - we’re delighted you’re happy with our service.
Kind regards, Ella.
Adam & Corey were diligent
Adam & Corey were diligent, with minimal fuss and time to install the full fibre broadband equipment.
May 7, 2026
Unprompted review
Reply from KCOM
Good morning Roger.
We really appreciate your feedback and are glad we could help.
Kind regards, Ella.
Just like to thank the lads Jake and…
Just like to thank the lads Jake and jay that came to the moorlands to connect us today they went above and beyond to help us and also communicated with the tech people to get us up and running 10/10 thanks again
May 7, 2026
Unprompted review
Reply from KCOM
Good morning Adam,
Thank you for sharing your experience - we’re glad it’s been a good one.
Kind regards, Ella.
It was so easy to make the change.
It was so easy to make the change from start to finish. The customer service was excellent I would like to thank Ricky for guiding me through it
May 7, 2026
Unprompted review
Reply from KCOM
Good morning Christopher.
It’s wonderful to hear you’re happy. Thanks for letting us know.
Kind regards, Ella.
Just a greedy service provider
Just a greedy service provider. This company have always been about profits and price hikes and has been for decades. No morals, no loyalty and a poor service for the money. Please don't send me an AI reply.... that's just lazy and disrespectful
May 7, 2026
Unprompted review
Reply from KCOM
Good morning Stephen.
Your feedback is important to us. We’ve asked for your contact information so we can address your concerns personally. Please feel free to contact us as well.
Kind regards, Ella.
My issue was dealth with well and the…
My issue was dealth with well and the staff member was very helpful and explained everything.
May 6, 2026
Unprompted review
Reply from KCOM
Good morning Judy.
Your positive comments mean a lot to us - thank you.
Kind regards, Ella.
Great Website
Straightforward service, easy to understand, website was easy to navigate. Thanks!
May 7, 2026
Unprompted review
Reply from KCOM
Good morning Lauren.
Your feedback made our day - thank you for sharing it.
Kind regards, Ella.
It was easy to setup and all devices…
It was easy to setup and all devices that was connected to my previous router were connected automatically. The monitoring and configuration from my phone is handy and gives me a great view of what is going on in my network.
May 7, 2026
Unprompted review
Reply from KCOM
Good morning Andamon.
We’re so pleased to hear this. Thank you for choosing us.
Kind regards, Ella.
Excellent service top to bottom
May 6, 2026
Unprompted review
Reply from KCOM
Hello, We’re happy to know you’re satisfied. Thank you for your support.
Kind Regards, Holly
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