KCOM Reviews 

Spot on good friendly advice and looked after kindly

Very informative easy to understand and straightforward

Not worth 1 Star!!
My phone not worked for 2 days rang so called customer service on both days 30 and 20 min on hold respectively still
Awaiting call back What customer service ? And they then have audacity to send text asking how did we do?
I cannot express the words

Blake and Ellis arrived exactly when they said they would. Talked me through the options for my installation. Carried the work out very efficiently. When they had finished I couldn’t even see where they had dug a tench across my front lawn. Cleaned up after themselves (even asked to use my hose pipe for the dust on the footpath) and as I am an “older person” took the time to talk me through setting up the App on my phone. Absolute 5 star service. Highly recommend these guys

First class service from installation to up and running.

The chap I spoke to was brilliant. Explained everything. Even rang the next day to make sure I was connected

Friendly, helpful, tidy and efficient fitters. Turned up on time. Took their boots off at the door. Helped make sure connection was ok with devices/TVs etc. Helped set up the app. Can't fault the installation and no problems with service since. Only slight downside is that the internal box that is fixed to the wall is huge and ugly.

Customer service is a absolute joke cant even get into my own account ...and there the most expensive in the whole of europe

Blake and Ellis came to install my WiFi this morning. Absolutely lovely lads who made it such a relaxed and comfortable experience. They cracked straight on and made sure everything was up and working properly before they left.

very professional when dealing with issues , thanks

I have been with kcom/Karoo since 1999 that's 27 years loyal customer. Earlier in the year my contract was due to expire and I needed to extend it as we cannot recieve ms3 yet. A month later out of the blue we decided to move away. Kcom have said that we were breaking out of contract and pay the remainder of £670,I think this is absolutely disgusting way to treat a loyal customer, especially when the service wasn't that great anyway, and there was no way around it either, so they'll be getting the money back in the slowest possible way.

Installation was very good. All staff were polite, friendly and helpful. The company is easy to contact by phone.

helpful quick not pushy

The technicians and engineers who came, both for the initial pre-installation and then the final installation, were first rate. Both teams were very helpful and considerate throughout and highly professional, delivering everything as expected.

Blake and Ellis were absolutely top class, super efficient and quick in getting the job done. Really friendly and helpful in setting up the new app and ensuring all our devices were connected again.

Everyone I've spoken to about KCOM say it's so reliable and well worth going with. So I went with KCOM and the service was really as good as they'd said. Such helpful and friendly advisors. From setting up my account through to getting the broadband set up was so quick. It's working perfectly. Thank you.

Company is the only provider that has fibre where I live

Having bandwidth problems and they won’t upgrade me unless I enter into a new two year contract. Truly disgusting behaviour knowing I can’t swap over. The adviser started because I have a contract at present there is nothing they can do. They have me locked in and nothing I can do.

Kcom is expanding company now and they provide reasonable prices that works for normal income people like me.The customer service was clear, friendly ,precise and informative .