KCOM Reviews 4,050

Just had KCOM instal full fibre today. Only been in a few hours but so far working perfectly. A special mention has to go to the two engineers, Blake and Ellis. In what were really atrocious conditions, extremely heavy rainfall, these two engineers did a fantastic, professional job. Courteous and professional. Qualities you don't get everywhere at the moment. Well done KCOM

Excellent provider, good price and customer service

Very helpful and efficient and after a very bad experience with trying to go with sky broadband it was a relief to speak to a person who wanted to help me

Ellis & Blake were very efficient & helpful great lads

Excellent service from Jake and Jason today. They did a really neat job of installing my fibre WiFi and gave me some good advice about where to put it. They were extremely helpful and patient- making sure everything was connected and I fully understand how to operate the new WiFi. Highly recommend- many thanks!

Friendly effective and efficient installation

I cancelled my KCOM service on 22 April and KCOM confirmed this was recorded, with 30 days’ notice required. My service should therefore have ended around 22 May.

Despite this, I received a bill for 15 May to 14 June for £68.48, charging beyond the cancellation period.

Very poor cancellation and billing process. Customers should not have to chase for a correct final bill when the notice date is already confirmed.

Keep written proof of everything if you cancel with KCOM.

£40 a month for a 100 mb/s and its frequently dropping out, or I'm getting speeds between 10-40mb/s. try making a complaint or getting through to someone once your a customer, verbal only ( hand no records ) or in writing by snail mail. and of course you'll have to go through the hours of turning your router on and off and unplugging devices and even then they still wont admit it's their network.

KCOM have had really good communication with us from the start, and I have had the opportunity to ask questions throughout the whole process. On installation day, Blake and Ellis came at 8am promptly, and they were polite and communicative throughout the process. They clearly explained the steps and what they were doing. They gave us different options so that we could optimise our Internet speed, including wiring it into our gaming room. They explained and showed us the app and let us know any next steps we needed to follow. Very impressed with the efficiency and customer service. Both of them were friendly, polite, easy to talk to, and professional.

NYC great work

company policy of using their previous privileged , will be their ultimate downfall

As per my previous review, KCOM customer services are appalling. Everyone is very professional and friendly on the phone but then they promise you they’ll solve your problem and then don’t. No one takes any responsibility for anything you are just passed from department to department. It is now 14th May and not had a phone line for 6 weeks.

I want to cancel my contract but they are telling me I have to pay a termination fee, even though they have not fulfilled their side of the contract and provide me with a working phone line.

People of Hull and East Yorkshire, do not join KCOM, go elsewhere to a company that values your custom.

KCOM market themselves as a local, reliable company - approachable, 'support local' vibe. But they do not deliver this. Helpful advisors but the company ethics are lacking and all about making money in line with the larger providers. Service does not deliver at all. Won't provide services and charge horrendous fees.

Speed of service and professional agents. Service personal

Wow what great service I’ve had today! Blake and Ellis came at 11.45 and we’re still here working til 8pm! They never stopped all day! Did a great job, had to do a lot of digging , but left the drive looking great! You are both a credit to the company, thank you

The engineers appeared earlier than expected and carried out the installation smoothly and without any problems. I am very happy with the speed of the broadband and the price, which is a lot less than my previous supplier. I am happy that technical and customer support is local to me.

Easy Seamless switch

Tony was very professional and friendly in equal measure. Explained exactly how when and what was involved in moving my broadband to Kcom. Excellent customer service Thank you

Ellis & Blake worked friendly & efficiently whilst changing our internet over to fibre. They had to dig through the front lawn to be able to lay the cable but everything was put back and you can barely see where they had dug - no complaints at all .. Thank you

Ellis and Blake have just upgraded our internet. They were brilliant dealing with non tech savvy people. Polite, helpful and professional. We would recommend all aspects of Kcom.

Very easy to set up, very quick and informative!