KEAIART LIMITED Reviews 

193
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the products are wonderfully crafted, extremely cute, and look exactly as described on the website. Many buyers are truly delighted by the fast delivery service and the careful packaging that keeps every single item completely safe. Some people also felt that the helpful tracking updates and very clear communication made the entire online shopping process much smoother and easier. Consumers consistently appreciate receiving their adorable plush toys, unique collectibles, and special gifts in a remarkably timely, highly reliable, and deeply satisfying manner. Reviewers often express their intention to place future orders.

What people talk about most

Product

Reviewers mention positive feedback about product, expressing high satisfaction and noting that items are... See more

Quality

Users describe positive interactions with quality, expressing immense satisfaction as consumers find the... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting quick shipping times,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic company to deal with. Great clear communication for purchase and during delivery. Excellent chinstrap penguin product - really well made and packaged well. Would highly recommend this compan... See more

Rated 5 out of 5 stars

The seal couple are adorable and very well made with great quality. They were the perfect gift for my daughter’s wedding, and my daughter and my son-in-law absolutely loved them. A big thank you to th... See more

Rated 5 out of 5 stars

Customer service was outstanding. The product was good. Delivery time was excellent. They check all the boxes.

Rated 5 out of 5 stars

Easy to shop and great shipping. My daughter has gotten several stuffed animals in the last year.


Company details

  1. Toy and Game Manufacturer

Written by the company

KEAIart® is a small business made up of the persons love animals, we are a small startup company located in Hong Kong, our team comes from all over the world, the main members are from the United States, Canada, Hong Kong and Shanghai. We hope that the addition of the animal products at KEAIart stores will help raise awareness of these animal and inspire people to Interest.


Contact info

4.8

Excellent

TrustScore 5 out of 5

193 reviews

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4.8

All reviews

(193)

40 reviews in the last 12 months

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Rated 5 out of 5 stars

Fully satisfied

I'm very satisfied with my purchase. I bought a Chubby Pallas's Cat Plushie and my delivery (shipped to Europe) was delivered in 9 days, which is in fact even sooner than the estimated delivery time to Europe presented on the Keaiart website (10–15 days). The packaging was quite simplistic and perhaps a bit too small (it was a small box with very little space inside as almost its entire volume was filled up with the plushie), but neither the box nor the plushie was damaged in any way and I don't mind simple packaging as long as it serves its purpose; it's probably more economical this way, too. The plushie itself looks exactly like on the website, it is made from quality materials, and is extra soft and just perfect for cuddling — also, I love the creative design.

I must also very much appreciate the Keaiart customer support: I contacted it before my purchase to make sure about some information regarding customs affairs and we exchanged several emails. All replies from the customer support came well within the 24-hour window as stated at the Keaiart website — in fact, most of them came within just a couple of hours following my message, although it was over the weekend, when I would not even expect to receive replies from any customer support in general. All the replies were concise, polite, to the point, and addressed all the topics I had asked about.

Finally, I like the Keaiart online shop website in general: the website is well arranged and offers a wide range of products; each product page provides useful information such as the size and material used, processing time, or estimated delivery time (depending on the location); and the shopping process is easy to navigate.

I'm happy to have made a purchase at this company and will definitely consider making another one. Thank you!

May 21, 2023
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Rated 5 out of 5 stars

Excellent

For one the product was exactly what I ordered. Came in great condition. The packaging was very nice and secure. The tracking was consistent too.

May 19, 2023
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Rated 5 out of 5 stars

The Product is the Cutest

The Product is the Cutest! I got this for my partner, and they love it to bits. We are in a long-distance relationship, so it acts as my surrogate when I'm not there. ♥

April 16, 2023
Rated 5 out of 5 stars

Great experience!

I was nervous ordering from China, but everything worked out great. The stuffed orangutan is awesome! The shipping takes long but within time they state. Well worth the wait!

April 20, 2023
Rated 3 out of 5 stars

You need to let people know you're…

You need to let people know you're overseas and what is used to make your product. How do I know if the materials used are safe?? No way to know... that's is required in the United States. Very deceptive in my opinion!!

April 13, 2023
KEAIART LIMITED logo

Reply from KEAIART LIMITED

Hello,
Sorry you are not satisfied with our business, we are a small business from Hong Kong, our website home page and "About Us" and "FAQ" have introduced our company and our shipping address.

The product pages of our website have information on the size and material of the product. We can also guarantee that our products are safe. Our plush toys are all certified by the US CPCS, made of high-quality polyester fiber, environmentally friendly, non-toxic, can be used by any age group.

We will make improvements based on your opinions, so that consumers can clearly understand any aspects they need to know.

At the same time, thank you very much for your opinion, your feedback is the motivation for us to do better.

Have a good day!

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Rated 5 out of 5 stars

Perfect Experience. Great product.

Product received was exactly as pictured on the website. Plush toy was high quality. Received within 2 weeks. I will happily repurchase from this store again. Overall, great experience.

April 27, 2023
Unprompted review
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