Keeta Global Reviews 

Very very very disappointed the service is zero the staff of the service customer try to show smart by playing the worlds. I didn’t receive one item of my order and they ignored me then i complained they want to refund half of the amount. Don’t deal with this app

Today, Keeta delivery completely ruined my day. I had a visitor, so I ordered chicken for us through the Keeta app. They took my money, but we never received the order.
The driver took a picture from outside our door and claimed that the order had already been delivered. However, we did not receive any part of our order. I have no idea what the driver did with our food.

I contacted Keeta customer service, but the manager was not helpful at all and did not provide any proper solution to my concern. I was not given a refund, even though I paid for an order that I never received.

This experience made my day extremely stressful and disappointing. I will continue telling my friends and family about this experience and advise them not to order through Keeta because, based on what happened to me, I feel that I was scammed.

Their call center could not even provide a solution to my concern. They simply told me that they could not help me. I paid for nothing, and I am extremely disappointed with Keeta's service. This is completely unacceptable.

I had a terrible experience with a recent Keeta order in Dubai. The food arrived in an unhygienic state—the packaging was open, and oil and sauces had leaked completely through the bag, even covering the receipt. I had to throw the entire meal away as it was unsafe to eat.
When I requested a refund, a complaints representative named Adham called to reject it, absurdly claiming the container was “not open enough.” When I respectfully asked to escalate the issue, Adham refused, claiming he was the top manager and no one was above him. Despite me maintaining a frustrated but respectful tone without any abusive language, he rudely told me to "mind my tone" and abruptly hung up on me mid-sentence.
Customers should not pay for ruined food, nor should they be treated with such disrespect and denied proper escalation. Extremely disappointing service.
Order ID: #5037840447251375

Very disappointing experience. My order was delivered very late, and I had to wait much longer than the estimated delivery time. This is not acceptable, especially when customers are paying for a proper delivery service. Customer service also needs to do much better in handling delivery delays. I would not recommend Keeta based on this experience.

Worst ever delivery company Keeta is a fake app they force people to order through them mentioning wrong time of order once money received they refuse to cancel order or return money ! I don’t recommend anyone to deal with ! Customer service is thé worst ever i experienced

I placed an order through Keeta today, and I was very disappointed with the delivery service. The delivery driver called me and simply said, “Come down,” without even greeting me or speaking politely. He asked me to come to the lobby to collect my order instead of delivering it to my room.
I explained that I was not comfortable coming downstairs and asked him to call my room number. After a few minutes, he finally came up and delivered the order.
Please ensure that your delivery drivers are properly trained to communicate respectfully with customers and follow the expected delivery procedure. I ordered because it was already late, I was tired, and I did not want to go outside. Having to come downstairs completely defeats the purpose of ordering delivery.

I would also like to raise an issue with my order. I ordered a fresh juice, but received a Miranda soft drink without my consent or any notification.

I understand the restaurant may be responsible for the substitution, but Keeta should notify and obtain the customer’s approval before changing an order. The soft drink was also AED 3 cheaper than the juice I paid for, meaning I received a lower-value item without a refund.

AED 3 may not be a big amount, but it’s about the principle. I paid for a specific product and should receive what I ordered or be properly informed and compensated for any change.

This experience was very disappointing, and I hope you will take this feedback seriously.

Very disappointing experience with Keeta.

The driver arrived at the villa gate with my order and called me, asking me to come outside to collect it. I explained that I was unable to come down and requested that he deliver the order to my apartment. Instead, he refused to come inside, told me he would leave with the order, and then took it away.

I contacted Keeta customer service and requested a refund, but they refused, claiming that the driver had provided “proof of delivery” by taking a photo of my villa number.

A photo of my villa address is not proof that the order was delivered or received. The order was never handed to me, and I never received it.

I paid for an order that I did not receive, yet Keeta refused to take responsibility or provide a refund. This is extremely disappointing and raises serious concerns about how delivery disputes are handled.

I hope Keeta reviews this case properly and understands that a delivery photo showing an address cannot reasonably be considered proof of delivery when the customer never received the order.

Worst service ever

Meituan’s overseas booking system has a dangerous technical glitch. I searched for a hotel in Vancouver, Canada, but their algorithm misleadingly put a hotel in Virginia, USA as the #1 result. Even worse, their customer service is a total nightmare. I reported the issue immediately, but they used a stalling tactic ("wait for 24 hours") for over 60 hours, which deliberately blew past the hotel's cancellation window. Because of Meituan’s severe negligence and broken support system, I was left stranded in a foreign country and forced to sleep in my car. Absolute fraud and horrific corporate responsibility. Avoid Meituan and KeeTa at all costs!

this company is a trash, they deducting money to others account without ordering, then when I asked then to check if have some order they are receiving in my account they said its nothing, then why they deducted my money and the worst is they said they cannot do anything ...horrible company

Delivery Person
- Rang the bell, after 1.5 seconds rang the bell again. He thinks I am the Flash 😋😝

Customer Service
- They don't care about your complaints 😂🤣

Don't ever use this service. Uninstalled!!!

My experience with this service has been extremely disappointing. Customer support agents repeatedly delay matters, dismiss complaints, and fail to provide any meaningful resolution. Missing items are not compensated for, and some delivery drivers are rude and behave very unprofessionally.

Complaints seem to be completely ignored. Orders often take more than an hour to arrive, and in some cases they do not arrive at all. I even had an order returned to the restaurant without any delivery attempt. One employee kept postponing the issue and raised his voice at me, yet no action was taken.

Other delivery companies take customer complaints seriously, solve problems quickly, and provide compensation when necessary. This company does none of that. The entire service feels careless, disorganized, and unprofessional.

I have now deleted my account because the experience has been consistently terrible. Orders are either late, incomplete, or never delivered, while the staff continue to waste time instead of helping. This is by far the worst delivery app I have ever used. You have permanently lost me as a customer, and I will never use this service again.

Stay away from this app.I was charged more than the amount shown in the app. The final payment was higher than expected, and customer support did not properly resolve the issue. Customer care was just say anyway the delivery is done and apologize.The discounts is misleading too.Very disappointing experience.

Keeta Worst app ever!!!they are saying that the location of the store is out of area when it’s 9 mins away from my work which they will deliver and whatever phone I use it’s still showing same location in the app. Almost 3 hrs of waiting until they cancel my order!!!this is the second time.the first incident happened they said it was delivered but I didn’t received the food !!the driver didn’t deliver the food and also didn’t answer the call at all!!!
Worst customer service they are giving promise time to a customer until they can no longer commit to the time they promise and cancelled the order.

I will never use and never recommend this app to any of my friends and family!!

If there is 0 star I would give 0!!!I don't recommend keeta food at all.The driver wrote he delivered the food but I didn't receive and he doesn't reply the call and the customer service as well.Very bad service and experience.

Disappointing Service with Keeta Food Delivery App

My order was never delivered. The driver didn't deliver the food and didn't even call or attempt to contact me.

I ordered food delivery because I didn't want to go outside, and more importantly, I needed the food to take my medication. Simply refunding the order did not solve the problem. By the time customer service responded, the restaurant had already closed, so I couldn't even reorder and had to go without my meal.

What disappointed me the most was the customer service. They only provided generic, scripted responses saying, "We will refund your order." A refund is the bare minimum when you fail to deliver. Customers deserve accountability and genuine concern, not template replies.

This experience has completely destroyed my trust in Keeta, and I won't be using the service again.

I dont recommend them as a food delivery company as they always delay in delivering the food more than 1 hour from the expected, dont deal with them for health purposes

Terrible customer service and support system. Avoid. They can be cheaper at times, especially with promos - but if you ever have an issue their support is terrible. I’ve ordered from them three times, TWO of those times there were issues with missing items and ruinined food - they refused to give refund, offering a token 15% voucher as an apology. Absolute joke - stay with the reliable firms.

Extremely disappointed with Keeta. I received spoiled food from Pasta Amore restaurant on their platform —the pasta smelled sour and was clearly unsafe to eat. Instead of taking responsibility and providing a fair resolution, I was told there was no refund. A food delivery platform should stand behind the safety and quality of the food sold through its service. Customers should not have to pay for food that is spoiled and potentially harmful. I expected much better customer support and a customer-first approach. Until Keeta introduces a fair refund policy for cases involving unsafe food, I cannot recommend using this platform.

In term of customer service they r the worse. My delivery delayed 1 hr. And no body notified me unless I contacted them through chat. And what more worse is they dont care about the review or th3 feedback. And u cant even cancel or refund ur item. U r eligible to accept regardless the status of the delivery. This is my last order from them.