Keith Ian Partnership Reviews 167

TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

Do yourselves a favor and go to William H Brown instead. They got my partner WAY more viewings and it only took 2 weeks to get an offer. While with Keith Ian it took around 6 months with viewings bein... See more

Company replied

Rated 5 out of 5 stars

What a fantastic agent, found me a property in a very short time, all the staff were professional, curtious and efficient. Wouldn't hesitate to recommend these guys.

Rated 5 out of 5 stars

Charlene from Keith Ian was the only estate agent who offered sensible advice and demonstrated fantastic local knowledge of the housing market. I had four estate agents evaluate the sale of my Mum & D... See more

Rated 1 out of 5 stars

The worst estate agent I unfortunately had the displeasure of dealing with. They put my property up for sale, during the process they didn’t provide me with any regular updates or any detailed... See more

Company replied

Company details

  1. Real Estate Agents

Written by the company

Welcome to Keith Ian, independent estate agents with an extensive knowledge of the Hertfordshire area. Founded by the late Keith Sampford and Ian Robertson over thirty years ago, and ably assisted by extremely experienced managers, we pride ourselves on providing a high level of personal service. Whether you are planning on buying, selling or renting we offer the complete service. With an outstanding, experienced team based across our three branches in Cheshunt, Ware and Buntingford, we are readily available to assist you in the process. We embrace change, we're constantly challenging tradition and we have a strong desire to improve the way our industry operates. We do business differently to give your property the edge.


Contact info


3.4

Average

TrustScore 3.5 out of 5

167 reviews

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Rated 5 out of 5 stars

I would highly recommend Keith Ian

I would highly recommend Keith Ian. Charlene was a star throughout the whole process. Keeping me sane through a few issues (Solicitors) and helped make the whole process a lot more pleasant and manageable.
Thanks again.

December 19, 2021
Unprompted review
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Rated 5 out of 5 stars

Exceptional after care service

Ian,Mel and Charlene went over and above to help resolve an issues with white goods being left in my new home. They helped and informed me as things progressed throughout the purchase and were always open and honest. Exceptional after care customer service. I would highly recommend their services to all my friends and family.

December 13, 2021
Unprompted review
Rated 5 out of 5 stars

Truly excellent service by the team

Very good service by the team. Jordan, Ian and Max did an excellent job arranging the sale of our house. They know the local market, kept us informed at all stages of the sale and were always on hand to help, advise and support.

We cannot thank them enough for all the help they have given us.

I would recommend Keith Ian to anyone looking to sell their home.

December 11, 2021
Unprompted review
Rated 5 out of 5 stars

first class all the way

Staff are friendly, reliable and courteous. At a stressful time when selling your home they keep you updated every step of the way. Would not go anywhere else.

December 10, 2021
Unprompted review
Rated 1 out of 5 stars

Poor communication and bad business practice

We had our offer retracted for someone else very far into the process despite no error on our part and communication by Keith Ian was awful, we had to find out from our solicitors that the sale was no longer going through and we suffered great emotional distress. Would never recommend them.

November 21, 2021
Unprompted review
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Reply from Keith Ian Partnership

Good afternoon Elise,
I am very sorry you feel this way. As soon as I knew the other buyer was interested again I came back to you straight away (before your mortgage valuation had been booked in).
I fully appreciate it was a stressful time for you and as I stated on numerous occasions I always believed you was the better buyer.
Unfortunately someone had to be let down.
I hope you have found another property and wish you all the best for the future.
Charlene

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Rated 5 out of 5 stars

We recently sold our house via Keith…

We recently sold our house via Keith Ian. Absolutely fantastic service. We achieved a price for our house that we didn’t think we could achieve but Keith Ian found the right buyer. Thank you so much to Gemma Allen who not only showed potential buyers around but also dealt with our sellers agent and the solicitors the whole way through the process, keeping us informed and giving us regular updates. She really made the whole process a lot less stressful. Thank you Keith Ian and Gemma for a fantastic job

October 16, 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant Team

The team at Keith Ian are wonderful. Very informative, had all the right information when showing us the property and could easily answer our questions. I felt they were all very honest and trustworthy. They really helped us on completion day get everything over the line which was MUCH APPRECIATED. Would highly recommend.

October 8, 2021
Unprompted review
Rated 5 out of 5 stars

Choose Keith Ian to manage the sale of your home

Choose Keith Ian to manage the sale of our Ware home out of three local companies

Jordans initial meeting and his friendly, knowledgable approach and the fact that the company is local and well established made it an easy choice

All the staff we dealt with were friendly, helpful, calls were returned promptly and nothing was too much trouble. They kept in touch especially when completion date was approaching

I would be happy to recommend them to anyone looking for an estate agent

September 6, 2021
Unprompted review
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Rated 5 out of 5 stars

First class

First class! Providing more than I'd imagined any Estate Agent would ever do. What one requires from an estate agent is information and to know what is going on. We received detailed reports throughout the whole process. I've never experienced such a comprehensive and friendly service from an agent. All the staff at Keith Ian were very helpful and amenable. Ian, who mostly dealt with our case went above and beyond the remit of any estate agent I've ever dealt with (I've moved house a few times). He clearly has a thoroughly comprehensive knowledge and experience of his profession, and worked tirelessly, and successfully I may add, to make our chain work and our move go well. Our very grateful thanks to them.

September 6, 2021
Unprompted review
Rated 5 out of 5 stars

Very quick response times

Very quick response times. Even when our direct contact was on holiday the team was briefed very thoroughly and felt like a seem less transition. They sold our place after it had been in the market for over a year with another agent… They definitely are well connected. Highly recommend!!

September 2, 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommend Keith Ian, Buntingford

Superb service, great communication and competitive commission rates. Very professional, very friendly and a real pleasure to work with throughout our house sale. Gave us great advice. Stuart, Marie and Lynn all went the extra mile.

August 11, 2021
Unprompted review
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Rated 5 out of 5 stars

Excellent service

Excellent service. Very friendly and supportive staff. The stress of house hunting is a lot generally and it made a difference having such warm staff. Highly recommend using their services.

July 6, 2021
Unprompted review
Rated 5 out of 5 stars

Topclass service

A lovely group of honest and friendly people. Number 1 at keeping us informed of updates and developments with the purchase of our new home.

July 6, 2021
Unprompted review
Rated 5 out of 5 stars

Can't recommend Keith Ian more highly

I can't thank Max, Ian and Jordan of Keith Ian Ware enough for all their help with the house sale. They were there for us during the whole process and on numerous occasions went above and beyond to keep things moving along. Excellent advice, great listing, quality viewings and in control right through to completion. I can't recommend these guys more highly.

June 29, 2021
Unprompted review
Rated 5 out of 5 stars

Fabulous service

Fabulous service, excellent communication, always swift and diligent. Especially Charlene who managed every challenge with positivity and ensured perfect outcome.

June 5, 2021
Unprompted review
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Rated 5 out of 5 stars

Stuart and his team at Buntingford…

Stuart and his team at Buntingford branch were excellent throughout our sale. We were faced with numerous unnecessary twists down our chain with very little information forthcoming from agents or solicitors. Were it not for our Keith Ian agents determination to get answers and keep us informed at every turn we would have been completely in the dark. They kept us and our solicitors informed throughout the very stressful process and wouldn't accept being fobbed off by others. I also can't over play the part Stuart played in saving our purchase when our seller was seemingly being encouraged by Country Properties Baldock to pull out of the deal as our our sale dragged on. He stepped in to personally speak with our seller and keep him updated as to what exactly the hold ups were.
Stuart, Marie and Lyn care about the people they are representing our move would have been a whole lot more stressful without them.

June 1, 2021
Unprompted review
Rated 5 out of 5 stars

A super star at Keith Ian

Right from the start, Keith Ian were professional and efficient while selling our house. Photographs were taken and the house put on the market. The house sold very quickly but unfortunately there were issues with our properties in the chain. Charlene and Luke at Cheshunt branch looked after the sale extremely efficiently and we need to say that Charlene went "above and beyond" when it came to getting the house over the final hurdles through to exchange and completion.
Couldn't ask for better from her and Luke at Cheshunt and wouldn't hesitate to recommend Keith Ian at Cheshunt and Charlene in particular to sell your house.

May 27, 2021
Unprompted review

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