Kelvin Wardrobes Reviews 

162
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Really positive end to end service. Kelvin were just really easy to work with, straightforward, great communication, I was able to visit the showroom and view the products, and pricing was more comp... See more

Company replied

Rated 5 out of 5 stars

Fitting out three rooms with wardrobes initially felt overwhelming, but Kelvin designed and planned the spaces, making the process straightforward. We choose sliding door wardrobes for two rooms... See more

Company replied

Rated 5 out of 5 stars

From ordering to delivery and installation everything went smoothly. Graham who built the wardrobes was just a wee gem. He even hoovered behind the bed before he pushed it back in place. No mess... See more

Rated 5 out of 5 stars

Graham is such a lovely young man who carried out the installation meticulously..He had previously given me advice when he came to take measurements. Everything ran smoothly from when I first came to... See more

Company replied

Company details

  1. Furniture Store
  2. Fitted Furniture Supplier

Written by the company

Arria Furniture allows homeowners to design and order the fitted wardrobe of their dreams. Looking for Arria Furniture kitchen, wardrobe or bathroom furniture? Visit www.arriafurniture.com or contact our team for more information.


Contact info

4.8

Excellent

TrustScore 5 out of 5

162 reviews

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4.8

All reviews

(162)

33 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer service

Helpful customer service and efficient delivery. Easy to use website.

June 20, 2023
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Reply from Kelvin Wardrobes

Thank you for taking the time to leave us an excellent review.

Kelvin

Rated 5 out of 5 stars

Quick service

Easy to order replacement parts and quick delivery. Delivery was a bit expensive but fast. Parts ordered (wardrobe handle fittings) appear fine and easy to fit but it is not the first time that I have had to replace them hopefully these are better than the original ones.

June 27, 2023
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Reply from Kelvin Wardrobes

Thank you for taking the time to provide us with great feedback.

Kelvin

Rated 1 out of 5 stars
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Reply from Kelvin Wardrobes

Hi,

We are sorry our service didn't meet our usual standards. I have checked with our team and discovered that the courier had problems finding your address.

Our team have sent out replacement parts which should have arrived early this week. We apologise for any inconvenience.

Kelvin

Rated 1 out of 5 stars

Wrong size handle delivered

Wrong size handle delivered
I was guided to the handle I required by one of your sales staff. When it was delivered the hole centres were approximately 20 mm shorter than the handle it was to replace. There was no mention on the telephone you had changed the design.

May 9, 2023
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Reply from Kelvin Wardrobes

Hi,

Some of our handle styles have various sizes and we always ask for you to confirm the size that has been quoted meets your requirements. I have checked with the team and the handle delivered matches the handle ordered.

Please contact our team to allow us to arrange for a replacement.

Thank You,

Kelvin

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Rated 5 out of 5 stars

Hill street

Good price fast turn around
I was keeper up to date with process
Good service all round

May 1, 2023
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Reply from Kelvin Wardrobes

Thank you for taking the time to leave us an excellent review.

Kelvin

Rated 5 out of 5 stars

Excellent service

Excellent service, easy to use site and quick delivery

April 30, 2023
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Reply from Kelvin Wardrobes

Thank you for taking the time to leave us an excellent review.

Kelvin

Rated 5 out of 5 stars

I just needed to source parts

I just needed to source parts. Your website was excellent to be able to find the exact parts. Purchase was easy and the parts arrived quicker than had been estimated. The wardrobe looks like new again.
Thank you

April 20, 2023
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Reply from Kelvin Wardrobes

Thank you for taking the time to leave us an excellent review. We really appreciate it.

Kelvin

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Rated 3 out of 5 stars

Good service but why only 3 stars?

My request was answered rapidly and the order was delivered within days. The handle is now as good as new.
The reason I only awarded three stars is because of the P&P charge. It cost twice as much as the new part I ordered.

February 23, 2023
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Reply from Kelvin Wardrobes

We recognise that sometimes our delivery cost can be more than the product itself. Unfortunately, these prices reflect the current cost of transport for our business.

Thank you for taking the time to provide us with feedback.

Kelvin

Rated 3 out of 5 stars

High Postage Costs

Needed spare parts for a Kelvin wardrobe but after searching on their website for ages called the company and was kindly directed to the correct area (website not very user friendly) I was then shocked to find the postage cost more than the part that I had ordered. Not a very good experience so will think twice about ordering from them again

January 19, 2023
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Reply from Kelvin Wardrobes

Thank you for your feedback. I have investigated this issue; the part in question was added to the website to allow you to purchase as it is not something we had available as standard.

We recognise that sometimes our delivery cost can be more than the product itself. We are in the process of streamlining our delivery service to find savings to pass on to our customers.

Regards,

Kelvin

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Rated 5 out of 5 stars

Kitchen renovation

Required a bespoke under panel to complete a kitchen renovation. It was ordered and delivered within a few days. Elaine and Catherine are extremely efficient when you contact Kelvin at Home. They helped us initially to identify and order additional kitchen units and worktops to match in with our Stewart Milne apartment. The large and small deliveries were also very efficient. Bob delivered the small items directly to our apartment door !

January 26, 2023
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Reply from Kelvin Wardrobes

Thank you for taking the time to leave us an excellent review. We really appreciate the feedback.

Rated 2 out of 5 stars

Unable to help

Looking for a particular part, unable to help me. Just directed me to website and a piece of hardware that is not suitable for the task.

December 1, 2022
Rated 5 out of 5 stars

Spare handles

Very friendly and efficient service.

November 16, 2022
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Reply from Kelvin Wardrobes

Thank you for taking the time to leave us an excellent review.

Kelvin at Home

Rated 5 out of 5 stars

Great

UPS, their courier was a disgrace but they replaced and sent a driver to replace the lost part. So great service.

October 27, 2022
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Reply from Kelvin Wardrobes

Thank you for taking the time to leave us an excellent review.

Kelvin at Home

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Rated 1 out of 5 stars

Laminate peeling off

I have a Kelvin kitchen in my new build house. The house is now nine years old and the laminate has lifted off five of the unit doors. Kelvin only guarantee the units for two years. I contacted Kelvin and my house builder Walker homes and neither would take any responsibility. I am now faced with buying a new kitchen. Very poor quality

June 13, 2022
Unprompted review
Rated 5 out of 5 stars

Great Service

Kelvin at Home Customer Services were most helpful when I contacted them to buy a kitchen cupboard to match those we already had in our new home. The cupboard was in fact for the utility room.

They looked up their files to see which cupboards, handles and doors had been fitted in our new house. I was then offered a few sizes of suitable cupboards and told the prices of each.

I made my choice and paid for the item. The process of delivery was explained to me and I was emailed the details.

I found the whole process simple and the staff member I dealt with was helpful, efficient, friendly and professional.

It made a nice change to be able to speak to someone rather than doing it on line.

August 18, 2022
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Reply from Kelvin Wardrobes

Hi Barbara,

Thank you for taking the time to leave us an excellent review.

Kelvin at Home

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