KENJI Store UK Reviews 37

I had visited the medowhall store the day previous and left a bag of shopping in the store. I thought this would be long gone but I managed to contact the store and they had saved it for me.

Disappointing experience at Merry Hill Kenji store

Visited the Merry Hill Kenji store this evening to discuss a faulty item we purchased, A drinks cup that turned out to be defective. Unfortunately, the staff were unwilling to help and showed little interest in resolving the issue. The manager even referred to what looked like a store guidebook, but there was no apology or effort to offer a solution.

We were simply told that items can’t be returned after 28 days, even though this wasn’t a return, it was a faulty product. There’s no clear faulty goods policy on the receipt or in the guidebook they checked. Instead, we were just given an email address to contact and the manager refused to provide his name so we could reference who we spoke to.

Overall, the lack of customer service and accountability was really disappointing

Me and my nan went into this store and she wanted a teddy for my cousin and we found out the teddy had cameras in the eyes she was walking to the till and she fell on the floor and one of the workers stood on her and i asked for help and they said its not there job. very unprofessional and im not hapoy mynan then got admitted to hospital 🤬🤬🤬🤬

Same as muji their pen quality is horrible none of there pens work, if your gonna sell pens atleast sell ones that actually work what the heck? I’m fed up of buying so many pens just for them not to work like idk what you expect but I hope ur business figures some alternative because girl it ain’t giving.

Staff were really friendly, helped me find some cute birthday presents for my girlfiend

£7 umbrella, detonated on 1st use. Emails go unanswered. Basic customer service is not met.

Visited the Trafford store today with my daughter. She had picked something up that was clearly priced and tried to charge me more at the till. Wouldn’t honour the price and the manager even went as far to sneakily move the item elsewhere and make out I was lying about it.

I bought the Chita Sheep mug and it didn't come with the small crowns attached to the spoon and mug lid, overall fairly disappointed because i bought this for a bday present and cannot return it in time since i drove an hour to get to the shopping centre, aswell the lines were very long and the staff seemed very overworked from the amount of customers. This was the one in Trafford btw xx

Occasionally by socks for my wife here, normally fine. One pair came apart at the seams. Who keeps receipts for socks!?

People at the store fob you off with the support email address. The support address is simply a no-reply (tried two different Gmail addresses).

Appalling customer service (and their designs are so derivative).

I went into a store to buy a teddy for my baby which I gave to her while walking over to buy it.
Within 30 seconds of playing with it she started screaming, her eye was swelling up and her face had a red rash all over!
She had an allergic reaction but to what she’s not allergic to the materials used on this teddy she has loads at home.
I emailed to company to inform them after I informed hmv and they think cleaning products were sprayed on it! I’ve had no update on the situation when all I want to know is what caused my child to be in pain for days!

Kenji is an amazing shop, I love going there with my friends and we always buy the pens and teddies. They have such good quality and last a long time. I recommend visiting, also the customer service is amazing and if you have an issue they will help.

I purchased 2 tack pants kenji from Myer made in China it takes a week to get all the loose fabric off it goes all over the place previously I got the same from Kmart same story same suppler in China I decided to go to Myer another mistake both companies supply the same rubbish

Amazing it is.

Yoda-

Visited their warrington store as i love the look of daiso but have ni access to it in the uk. I use a mobility scooter and had very few problems getting down isles unlike most stores. The range wasnt huge but good enough. I bought a number if stocking fillers and washi tape for me. Will definatly shop there again.

We always visit Kenji. The kids love it. We won’t be visiting again. Our latest visit involved a long queue as there was a restriction on entry despite the shop not looking full. No other stores in the shopping precinct were imposing this. I asked the Kenji staff member controlling the queue if they had changed their store Covid policy as weeks before they had not been monitoring entry. She said yes it was for Covid safety. I then waited outside the shop whilst my wife and kids continued to queue and then went in the store to shop. Whilst waiting I was approached by the shopping centre security who questioned why I was outside the shop and if I would move away as they’d received a complaint I was hassling the store staff. I explained what happened, particularly the fact my family was in store shopping and they left without wishing me to move on. So, quite simply you dare not ask staff about why you are waiting and further if you do they call security even if you do so politely. Well, guess who’s not shopping here again ever!

Do not buy their phone cases!! Brought a phone case from there and within a week it destroyed the sides and corners of my iPhone, their cases are way too sharp and now I have to pay for a screen replacement, no protection for your phone at all so now my screen is cracked. If you want a half decent phone case and products, don’t even bother with this place.

I bought recently from this website a lovely gift for my wife to celebrate her birthday. It was delivered promptly and the goods was exactly the same as advertised on the website. I will strongly recommend this website to anyone who wants to shop online.