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Rated 1 out of 5 stars

I was told after making my pillow purchase that the product was back ordered with no eta. I opted to wait after seeing a review stating their product eventually came. For many months now, they stopped... See more

Rated 4 out of 5 stars

Thanks for your order, like a previous reviewer i thought they were sold in pairs but fortunately purchased 2. My Husband says they certainly help his feet thpough the day. I wish there were some wash... See more

Company replied

Rated 1 out of 5 stars

I too got sucked into false advertising for the bunion splint corrector that is advertised on FB. There is no dial to adjust, just cheap plastic and velcro. Lloyd, from Kenkoback, if you reall... See more

Rated 5 out of 5 stars

I received my Neck Cloud 2 weeks ago. Have been using it since; 2-3 times daily, 5 mins each time. It has helped ease my neck and shoulder pain, as well as tension headaches. I can sleep better... See more

Company details

  1. Health and Beauty Shop

Written by the company

We believe that everyone deserves a pain free life. Constant back pain? Poor posture? $200 chiropractor appointments? Pain killers? You deserve better - and now you can have better! We know you'll love our products for years to come - making a difference in the lives of our customers is what we love to do.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

302 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Help me to release tensions on my neck and upper back

My experience is very positive.
I use my kenko back every evening after my day at work.
I’m an expedition guide in polar regions and I spend a lot of time standing and I always carry a back pack, so I have tensions on my shoulders and upper back at the end of the day.
Kenko back is helping me to release the tension. I use it for usually 10/15 min or even more, it’s a great way to stretch your neck release tension.
Beside this it’s light and easy to carry with me in my luggage

June 5, 2023
Unprompted review
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Rated 5 out of 5 stars

Excellent quality product

Excellent quality product, promptly delivered. Back stretcher is adjustable, robust and does exactly what it claims. Easy to assemble and use. Very helpful for my back issues - they're gone!

May 10, 2023
Unprompted review
Rated 5 out of 5 stars

I love this product

I love this product! I was impatient to receive the neck support ( not sure what the proper name for this item) it took about 10 days. From the first day using it as recommended 2 minutes morning and night, I felt a difference. I actually felt it all the way down my left side , hip, knee, bunion. I am a swimmer a I feel a huge difference in how my neck is much looser when doing my laps. My neighbour has ordered theirs and I will continue speaking about how great this product works.
Thank you
Joanne

May 21, 2023
Unprompted review
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Rated 1 out of 5 stars

Do not order from this company

Do not order from this company, I've been waiting for my order and paid the company $277.20 one month ago and been given nothing but lies. First I was told I never ordered anything by the founder, now I have been told it's been delivered - Unprofessional & Scammers

May 20, 2023
Unprompted review
Rated 5 out of 5 stars

I love my kenko

This product has helped my neck and back stress dissipate. It allows my neck to stretch and relax at the same time.

May 9, 2023
Unprompted review
Rated 5 out of 5 stars

Kenko Neck Cloud

I have used the Kenko Neck Cloud for about 6 months.
I use it 10 minutes in the morning and 10 minutes in the evening before sleep. It has helped me tremendously! I have far less pain during the day now, and I sleep better at night due to decreased neck pain. Thank you!

April 22, 2023
Unprompted review
Rated 1 out of 5 stars

Kenkoback promises full refund…

Kenkoback promises full refund however when it comes to it, will not give a full refund. You have to ship the article back to Australia where they decide whether it deserves a full refund. (Very very rude customer service woman who demands a result otherwise she closes your ticket!) Instead to avoid all the hassle they offer you a 50% refund!! Be careful of this company!

March 2, 2023
Unprompted review
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Rated 1 out of 5 stars

False Advertising!

I too got sucked into false advertising for the bunion splint corrector that is advertised on FB. There is no dial to adjust, just cheap plastic and velcro.
Lloyd, from Kenkoback, if you really think the version you are sending out is superior than the one ADVERTISED on Facebook, then why don't you change your ads??

I ordered on March 31st, received within the 10-15 days expedited shipping I paid for but, will be returning them for hopefully a full refund ALSO AS ADVERTISED on FB.
Don't fall for the scam people,
Patrice

March 29, 2023
Unprompted review
Rated 5 out of 5 stars

Very impressed

Very impressed. After a week back pain was alot easier. One of the few health products that I have purchase that did what it said it would do. I would highly recommend.

March 20, 2023
Unprompted review
Rated 5 out of 5 stars

Anyone with back pain should get this, the results have been amazing

I've been using the back stretcher for about a month now and the difference is incredible. I'm 60 years old and have suffered from very painful Sciatica for a few years. At its worst I could barely stand upright.

I had been going to an Osteopath which had helped, but was very expensive to keep up so couldn't do it regularly enough. So I thought I would try this, and I'm glad I did. It's been amazing.

The results started to come very quickly and I soon realised how badly curved my back had gotten in the wrong direction, too much sitting badly over the years.

When I used it the first few times my back would pop several times when I sat up just after using it (the same sound you get when an Osteopath realigns the spine). The pain relief was immediate.

Now I use it every day and occasionally get a little popping sound but have had no pain since. Even the dull pain has gone and I can now stand up from being seated without wincing each time.

I would definitely recommend this to anyone.
It did take a while to arrive, so just be patient. It's definitely worth both the time and the money spent.

April 12, 2023
Unprompted review
Rated 1 out of 5 stars

Absolutely scam

Absolutely rubbish. I ordered for my mom bunion spilt correction that was on special buy one get 1 free and they have take double the money off my account. This is totally a scam. I haven't received the first order I placed and now they have taken extra money off my account and I haven't even received an email confirmation for this order

April 7, 2023
Unprompted review
Kenko Back  logo

Reply from Kenko Back

Hi Mindy,

Thank you for your review. We value all customer feedback as this lets us know where we can improve - our customers deserve only the best!

I do apologize for any confusion that the checkout page gave you. To clarify, the price to be followed is the one on the checkout page. The confusion might come from the price that is being shown on the left side of the checkout page. The price on the left side of the checkout page is actually the amount for each Kenko Bunion Fix if you choose a certain promotion. In this case, since you opted for the Buy 1 Get 1 promotion, you were shown the price $29.98 each on the left side and on the right side, it will show $59.95.

However, we do understand that this is causing a little bit of confusion to some people, please know that here at Kenko Back, we value our customer's feedback as we use it for the further improvement of our products and overall brand.

Should you need further help, please reach out to our support team at support@kenkoback.com, and please add your name and subject as TrustPilot so that we can swiftly assist you.

Thank you once again for your feedback, and we hope to earn back your trust!

Sincerely,
Lloyd from Kenko Back

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Rated 5 out of 5 stars

Definitely worth it

The product is affordable and effective. I try to use it at least once a day. My neck pain isn't gone but it definitely helps. The only downside is that shipping was pretty slow, but I've been spoiled with free next day shipping.

April 3, 2023
Unprompted review
Kenko Back  logo

Reply from Kenko Back

Hi, Alex!

It is our pleasure to hear your valuable feedback, thank you for taking the time to leave us a 5-star rating!

We are so glad to know that you are satisfied with our Neck Cloud! ❤️

We boast our 60-day moneyback guarantee thus we ensure our product uses premium and high-grade materials to ensure durability and effectiveness.

We thank you once again for sharing your experience with us and the community - your review is really helpful for people who are also looking for ways to end their neck pain!

Sincerely,
Lloyd from Kenko Back

Rated 4 out of 5 stars

I ordered both the neck and back Kenko…

I ordered both the neck and back Kenko products and it has reduced my neck, shoulder & lower back pain. So far so good!!!

April 5, 2023
Unprompted review
Kenko Back  logo

Reply from Kenko Back

Hi, Christine!

It is our pleasure to hear your valuable feedback, thank you for taking the time to leave us a 4-star rating!

We are so glad to know that you are satisfied with our products! ❤️

We boast our 60-day moneyback guarantee thus we ensure our product uses premium and high-grade materials to ensure durability and effectiveness.

We thank you once again for sharing your experience with us and the community - your review is really helpful for people who are also looking for ways to end their neck, shoulder and lower back pain!

Sincerely,
Lloyd from Kenko Back

Rated 5 out of 5 stars

Lifesaver for fibromyalgia shoulder/neck pain

I ordered my kenko back about a month ago and have been using it at least 5 days a week. I have seen and felt such a huge difference. Not only has my neck pain eased up but my shoulder pain as well. As someone who suffers from fibromyalgia this has been a lifesaver!

April 3, 2023
Unprompted review
Kenko Back  logo

Reply from Kenko Back

Hi, Eddie and Whitney!

It is our pleasure to hear your valuable feedback, thank you for taking the time to leave us a 5-star rating!

We are so glad to know that you guys are satisfied with our Neck Cloud! ❤️

We boast our 60-day moneyback guarantee thus we ensure our product uses premium and high-grade materials to ensure durability and effectiveness.

We thank you once again for sharing your experience with us and the community - your review is really helpful for people who are also looking for ways to end their neck and shoulder pain!

Sincerely,
Lloyd from Kenko Back

Rated 5 out of 5 stars

Amazing little gizmo

I have been to an osteopath, an acupuncturist, my primary care physician, a spine specialist and physical therapy and nothing has helped until I started using your amazing little gizmo! I received it about 2 weeks ago and have been using it every day. My neck bump is a little smaller and my neck pain is almost gone so I am optimistic things will improve with continued use.Thrilled with the immediate results and optimistic about the future. Thank you so much for inventing something so simple and effective!

March 22, 2023
Unprompted review
Kenko Back  logo

Reply from Kenko Back

Hi, Kathleen!

It is our pleasure to hear your valuable feedback, thank you for taking the time to leave us a 5-star rating!

We are so glad to know that you are satisfied with our Neck Cloud! ❤️

We boast our 60-day moneyback guarantee thus we ensure our product uses premium and high-grade materials to ensure durability and effectiveness.

We thank you once again for sharing your experience with us and the community - your review is really helpful for people who are also looking for ways to end their neck pain!

Sincerely,
Lloyd from Kenko Back

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Rated 1 out of 5 stars

Bunion corrector scam

If could have rated - stars i would have. False advertising = thieves. Was supposed to receive and paid for bunion correctors with adjustment dials but didn't. Buyers beware of this company. It's all a scam.

March 25, 2023
Unprompted review
Kenko Back  logo

Reply from Kenko Back

Hi Nathalie,

Thank you for your review. We value all customer feedback as this lets us know where we can improve - our customers deserve only the best!

I do apologize for the confusion with our advertisement. Rest assured that his has been taken cared of. Initially, the product that was on the advertisements was actually a prototype that did not pass our standards due to its efficacy. What I can assure you is that the Kenko Bunion Fix that we're sending out passed our standards and we've achieved better results in terms of fixing bunion problems with the current Kenko Bunion Fix.

Please know that all of our products here at Kenko Back are being studied professionally and are backed by professionals since we only want the best products for our customers. Rest assured that we rigorously check the materials we use in manufacturing the device and that's why we take pride in it and offer our customers a 60-day guarantee.

Should you need further help, please reach out to our support team at support@kenkoback.com, and please add your name and subject as TrustPilot so that I can swiftly assist you.

Thank you once again for your feedback, and we hope to earn back your trust!

Sincerely,
Lloyd from Kenko Back

Rated 5 out of 5 stars

Relief at last

After many years of suffering neck pain, and no longer able to have physio or chiropractic treatment for my neck, I decided to try the Neck Stretcher. I love it and when using it, it is the only time I am pain free. I found it very comfortable. I have also noticed that I am having some movement in my neck now. I have also been able to decrease my pain relief and hope that continues. Thank you

March 23, 2023
Unprompted review
Kenko Back  logo

Reply from Kenko Back

Hi, Karen!

It is our pleasure to hear your valuable feedback, thank you for taking the time to leave us a 5-star rating!

We are so glad to know that you are satisfied with our products! ❤️

We boast our 60-day moneyback guarantee thus we ensure our product uses premium and high-grade materials to ensure durability and effectiveness.

We thank you once again for sharing your experience with us and the community - your review is really helpful for people who are also looking for ways to end their neck pain!

Sincerely,
Lloyd from Kenko Back

Rated 5 out of 5 stars

The products are useful and effective

The products are useful and effective. It helps my mom to relieve her feets from pressure and helps to relieve my neck pain by sleeping on the pillow. Highly recommend!

March 23, 2023
Unprompted review
Kenko Back  logo

Reply from Kenko Back

Hi, Karolyn!

It is our pleasure to hear your valuable feedback, thank you for taking the time to leave us a 5-star rating!

We are so glad to know that you and your mom are satisfied with our Neck Cloud and NeuroSocks! ❤️

We boast our 60-day moneyback guarantee thus we ensure our product uses premium and high-grade materials to ensure durability and effectiveness.

We thank you once again for sharing your experience with us and the community - your review is really helpful for people who are also looking for ways to end their neck and foot pain!

Sincerely,
Lloyd from Kenko Back

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