Kennelstore Reviews 

1,143
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share their deep satisfaction regarding the fast delivery times, exceptional product quality, and the outstanding helpfulness of the customer service team. Many people mention that the dog runs and kennels are extremely sturdy, well-built, and arrive precisely when needed without causing any unnecessary hassle for buyers. Some reviewers were not happy with occasional delivery delays caused by external couriers and frustrating communication gaps experienced during transit. A few customers also noted minor product defects, such as unexpected roof leaks, design finishing issues, or missing assembly parts upon opening the package.

What people talk about most

Product

People report positive experiences with product, often highlighting the sturdy and robust construction of the... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt and fast arrival... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the sturdy construction, strong... See more

Service

Reviewers express great satisfaction with the overall service, highlighting polite and professional... See more

Order

Users describe satisfaction with their order experiences, highlighting efficient processing and timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely 💯 , what a fantastic service the lads on the day assembled in great time and extremely nice and pleasant lads. Andy was also great, constant communication about delivery and times... See more

Rated 5 out of 5 stars

Kennelstore , a pleasure to deal with . Customer service was above anything I have experienced in the past from anyone else be they selling Ducati super bikes or frozen dog food. The fitters turne... See more

Rated 5 out of 5 stars

I just bought some panels from this company to make a run for my working cocker spaniel. We had a few issues with certain items being out of stock, but Andrew was brilliant in suggesting alternatives... See more

Rated 5 out of 5 stars

The puppy pen arrived in good time and in first class condition. Emma was particularly helpful in having the order processed and delivered 2 days before our pup arrived. Thanks for your excellent... See more


Company details


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4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.6

All reviews

(1,143)

55 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service and quality product

Exceptional service from order through to construction of the dog kennel we bought. Expectations regarding timing managed, and then did exactly what they said they were going to do when they said they would! Thoroughly recommend them.

October 1, 2024
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Rated 5 out of 5 stars

Product

I was more than happy with the products, the transport company took 24 hours longer than expected to deliver. Not Kennelstore’s problem.

September 19, 2024
Unprompted review
Rated 4 out of 5 stars

Good quality, reasonably priced

I have purchased a number of items from Kennel Store and will state that the products are always good quality and reasonably priced. The reason for a reduction of one star was due to the delayed and poor delivery by DHL, of my latest purchase.

September 16, 2024
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Rated 5 out of 5 stars

A wholly positive experience. A good company, great service.

Emma was extremely helpful with above and beyond confirmation I was ordereing what I needed. Their products are excellent value for money, (I have bought from them before and the kennel runs have stood the test of time with very large dogs in them. Delivery was free and very rapid on the whole set of panels.

Unreservedly recommended by me from my great experiences.

September 11, 2024
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Rated 5 out of 5 stars

A very helpful company

A very helpful company. i purchased a gate panel a few years ago, which got damaged this year. i contacted kennel store to ask if it could be repaired and without even asking them they sent me a replacement gate for my panel so this is a company that you can trust.
They are honest and reliable and stick to there word of life time guarantee of there products

June 19, 2024
Unprompted review
Rated 5 out of 5 stars

Every member of staff I've spoken to

Every member of staff I've spoken to, from the initial phone enquiry to the assembly team, have been so friendly and helpful. This is our 4th purchase from them as their products are second to none.
Can highly recommend. 👏

June 10, 2024
Unprompted review
Rated 2 out of 5 stars

Bought oct/nov 23.

Bought oct/nov 23.
2 stars because they delivered the £4000+ kennel without wipe clean floors when I paid for it. Then they come back and put the floor in a week later but added wood trims to the edge of the floor. I complained got them to come and add plastic trims….
6 months later I’ve noticed the kennel isn’t all that weather proof as stated and it’s rotting the wood after 1 winter. Also the plastic trims they have added to the floors have all got a strip of sticky tape on and it’s all starting to peal off. Dog hairs and all kinds of puppy related dirt is now sticking to it! Not very sanitary for the animals! Would not use this company again. Overall I feel like I’ve wasted so much money on something I could have done myself a lot cheaper and better quality!

October 31, 2023
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Rated 5 out of 5 stars

Kennel delivered and fitted

Just had a new kennel delivered and fitted this morning. Very happy with it and the quality. Didn’t take the lads long to assemble and done a great job, even with one of the neighbors trying to make things awkward for them. They just got on with it and couldn’t have done a better job! Thanks again.

March 28, 2024
Unprompted review
Rated 4 out of 5 stars

I'm so grateful to have found this pet…

I'm so grateful to have found this pet supplies store! They have made shopping for my pets a breeze. Their prompt delivery ensures that I can always keep my furry friends happy and well-stocked with their favorite items.

July 19, 2023
Unprompted review

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