Recieved only half of my order after many months, no answer from them
I ordered two jackets in may (order 13910), and recieved an email saying the order was sent in july/august, but my package was written as "not found". I tried contacting them through emails, through dms on both of their social media accounts, but they never answered me. The tracking started working in the middle of september, and i recieved an order around the beginning of october. Little did I know the package only contained one jacket, when I ordered two. I sent them a dm on instagram and they replied instantly, saying "we only have one-item packaging, the rest will arrive soon." I replied just as fast to ask if there was another tracking number for the other half of my order, but they ever answered. It has been more than a month, they have not answered and i have not recieved the rest of my order.
This brand honestly scammed me, i waited months, never had an answer for any question (one of their emails is even non functional, since i got a mail saying "the email adress does not exist", or something like that), and still have not recieved a full order.
I was hesitant between one star and two stars, but got stolen 80€ for a jacket i never recieved, i waited months and never had a full answer to any question.
November 15, 2024
Unprompted review