Been great so far. Always on hand to help whenever you call, was offered a deal to renew and even after taking new deal they sent a letter saying I could get an even better deal if I phone before my n... See more
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Review summary
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Efficient customer service, everything clearly explained. Any contact on the phone has been with courteous staff who have sorted whatever I need to sort out quickly. Re-mortgaging went very smoothly.... See more
Company replied
The Lady i spoke with was exceptionally helpful. She put me at ease, even helped me set up the online portal and went through the user interfaces on the portal explaining where i can send documents to... See more
Informative advisors and patient. Very thorough with my options and helped me get on the property ladder 4 years ago and now have secured me with a lower interest rate. Faultless service throughout.
Company details
Written by the company
Kensington is the UK’s leading non-bank specialist mortgage lender; offering a range of residential and buy to let mortgages through a network of mortgage brokers. Our 25 year heritage in specialist mortgages means that we understand better than most that no two people are the same. That’s why we create innovative mortgages with lending criteria that gives us the flexibility to meet the needs of the people the high street doesn’t cater for. We use a combination of data and human insight to look beneath the surface, and unlike mainstream lenders, who all too often rely on what the computer says, we use real people to make our decisions. It’s this ‘’head and heart’’ approach which is the key to what we call the #KensingtonDifference.
Contact info
PO Box 831, Redhill, RH1 9NJ, United Kingdom
- kensingtonmortgages.co.uk
4.6
Excellent
8K reviews
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Faultless from start to finish
Faultless from start to finish, hastle free throughout the process. Thank you.
January 14, 2026
Reply from Kensington Mortgages
Hi David, thank you for such a generous review. We’re so pleased you felt confident and looked after throughout your journey with us, Kensington.
Very easy to deal with good comms from…
Very easy to deal with good comms from underwriter
July 29, 2026
Reply from Kensington Mortgages
Hi Tobias, we’re grateful for your kind feedback. Clear, reassuring support can make such a difference, and we’re glad that was your experience. Thank you, Kensington.
The mortgage advisor was ver clear and…
The mortgage advisor was very clear and concise. He dealt with our business very quickly and we were more than happy with Nathan at Haarts in Nottingham.
July 28, 2026
Reply from Kensington Mortgages
Hi, thank you for sharing this with us. We’re delighted the guidance gave you clarity and confidence, and that your application received such attentive support, Kensington.
Very Simple and considerate
July 28, 2026
Reply from Kensington Mortgages
Hi Edmund, thank you for your thoughtful review. We’re pleased the experience felt uncomplicated and that your needs were treated with care, Kensington.
Reply from Kensington Mortgages
Hi Andrei, we really appreciate your feedback. It’s lovely to hear that the mortgage team was consistently there when you needed them. Thank you, Kensington.
TheStandout Underwriter Communication & Great BTL Proposition! broker help desk was sharp and…
The broker help desk was sharp and helpful pre-application, but the standout moment was receiving a call directly from the underwriter to discuss the valuation report prior to issuing the formal offer. In the intermediary world, direct communication with an underwriter is extremely rare, so this proactive human touch was incredibly refreshing and kept the case moving fast.
The free BTL valuation is an added bonus that clients love. Fantastic lender support from start to finish!
July 29, 2026
Reply from Kensington Mortgages
Hi Zufiqar, thank you for sharing such detailed feedback. We’re especially pleased that the personal involvement from our underwriter gave you reassurance and helped maintain momentum. It’s rewarding to know that this level of care, alongside the valuation benefit, made a meaningful difference to you and your clients. Thank you, Kensington.
Speedy process and good communication
July 29, 2026
Reply from Kensington Mortgages
Hi Michelle, thank you for your kind feedback. We’re glad you felt informed and that the experience moved forward quickly. We look forward to supporting you and your clients in the future, Kensington.
Good service
Thorough but comprehensive underwriter of the application, resulting in the formal Mortgaged Offer being issued promptly
July 23, 2026
Reply from Kensington Mortgages
Hi Martin, we appreciate you taking the time to share this. It’s encouraging to hear that our careful assessment inspired confidence while still allowing your offer to progress in good time. Thank you for your support, Kensington.
Reply from Kensington Mortgages
Hi Hayley, thank you for the lovely review. We’re delighted the experience left such a positive impression at every stage, Kensington.
The system is straightforward to use
The system is straightforward to use, with an easy application submission process and simple document upload functionality. However, the procuration fees paid to advisers are not as competitive as those offered by many of their competitors.
July 22, 2026
Reply from Kensington Mortgages
Hi, thank you for your considered feedback. We’re pleased the digital journey made managing the application feel intuitive. We also value your honest perspective on adviser remuneration and will share it with the appropriate team as we continue to review our offering. Thank you, Kensington.
Reply from Kensington Mortgages
Hi, Ade, thank you for sharing your experience. We’re very pleased that your overall impression was a positive one. Thank you, Kensington.
Replied to my email quickly and…
Replied to my email quickly and explained everything i needed to know. Excellent service.
July 24, 2026
Reply from Kensington Mortgages
Hi Angela, we’re grateful for your kind words. It’s wonderful to know you received the clarity you needed and came away feeling well cared for. Thank you, Kensington.
The service was very good and quick…
The service was very good and quick transaction . Thank you
July 25, 2026
Reply from Kensington Mortgages
Hi Monura, thank you for taking the time to leave a review. We’re pleased the experience felt efficient and that the standard of service met your expectations. Thank you, Kensington.
Made a complex arrangement seem easy…
Made a complex arrangement seem easy and straightforward
July 12, 2026
Reply from Kensington Mortgages
Hi Julie, we’re pleased your feedback reflects a smooth experience, and that we could bring clarity to a more involved situation. Thank you so much for sharing, Kensington.
Everything was processed really…
Everything was processed really smoothly with regular updates. Great service
July 17, 2026
Reply from Kensington Mortgages
Hi Stephen, it’s great to hear you felt informed and looked after throughout your application. Thank you for taking the time to share your feedback, Kensington.
Very Efficient and Quick Service
July 17, 2026
Reply from Kensington Mortgages
Hi Mr Nattrass, we’re pleased you had such a positive experience with us. Thank you, Kensington.
Reply from Kensington Mortgages
Hi Craig, it’s great to hear everything went smoothly for you. Thank you for sharing, Kensington.
Reply from Kensington Mortgages
Hi Wilaiporn, we’re so pleased our team could be there to help. Thank you for sharing, Kensington.
They always respond
They always respond, though they take their time, and I am happy with their service.
July 19, 2026
Reply from Kensington Mortgages
Hi Uchechukwu, we appreciate your honest feedback and are glad you were happy with the service overall. Thank you, Kensington.
Good & Bad
Regarding the timeline, the process was swift and without complications, and the funds were disbursed promptly.
However, the interest rates were exceptionally high. We found ourselves in a difficult position, having received a Section 21 notice, and we were very fond of our home, so we chose to purchase it. Regrettably, past decisions led to two defaults on my record, both of which are set to expire this December. These defaults were settled a considerable time ago and are marked as satisfied. I have diligently worked to achieve the best possible credit score, and I have never missed a payment. My income is substantial, as is my partner's, and he has an impeccable credit history. While I am appreciative that they approved our mortgage, the rates are simply exorbitant, with no apparent recourse. We fully intend to switch providers in two years to avoid these considerable payments.
July 18, 2026
Reply from Kensington Mortgages
Hi Kinga,
Thank you for taking the time to share your feedback. We understand how important securing your home was, and we're pleased to hear that your mortgage application progressed smoothly and was completed quickly.
We're sorry to hear that you're disappointed with the interest rate. Our mortgage products are assessed on an individual basis, taking into account a range of factors, and the options available will vary depending on personal circumstances, market conditions and lending criteria at the time of application.
If you have any questions about your mortgage or would like to discuss your options in the future, our team would be happy to help. You can contact our Customer Service team on 0333 300 0921 (Monday to Friday, 9:00am to 5:30pm), or send us a secure message through our online portal.
Thank you, Kensington.
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