Kent Bespoke Shutters Reviews 

281
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share how helpful and informative the staff members are during initial consultations, taking the time to clearly explain all available options and showcase samples directly inside private homes. Consumers also point out that the shutters are crafted from exceptional materials, offering a high-end look that significantly improves the overall appearance of different rooms. People consistently mention that the installation process is carried out swiftly and cleanly, with fitters arriving precisely on time, maintaining a polite demeanor, and leaving no mess behind. Reviewers emphasize that communication remains transparent throughout the entire journey, making future recommendations and repeat business an easy choice.

What people talk about most

Service

Reviewers highlight positive aspects of service from the initial consultation through to final installation.... See more

Product

Users describe positive interactions with product, expressing great satisfaction with the high quality and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professional and... See more

Quality

Clients share positive opinions on quality, consistently highlighting the excellent craftsmanship and... See more

User experience

Consumers find user experience to be seamless and straightforward from the initial visit through to the final... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A very professional and knowledgeable company to do business with, from start to finish. Explain what shutters will need to be made of for different types of room. Rob was very helpful in gui... See more

Company replied

Rated 5 out of 5 stars

Our initial visit was with Rob very helpful & informative re our choice of shutters. . We were kept informed of the process. We Had shutters fitted by Luke. Very pleased with them, they make such a di... See more

Company replied

Rated 5 out of 5 stars

From first contact, the company were very helpful and fast in their responses. Rob visited our home and went through the whole process and helped us choose the right shutters for our window. Th... See more

Company replied

Rated 5 out of 5 stars

Great company to deal with. Everyone was friendly and professional. During the home visit/survey, all options were clearly demonstrated and explained. Everything was followed up by clear writte... See more

Company replied


Company details

  1. Blinds Shop

Written by the company

Kent's leading supplier and installer of premium quality hardwood window shutters.


Contact info

5.0

Excellent

TrustScore 5 out of 5

281 reviews

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5.0

All reviews

(281)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Installer was very good at his job

Installer was very good at his job, wore clean slippers to ensure our new rug was not spoilt and he was very well mannered.

December 15, 2023
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Reply from Kent Bespoke Shutters

Hello Robert, that's great to hear. Thank you for taking a moment to leave feedback for us. Zena @KBS

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Rated 5 out of 5 stars

Excellent service and fantastic finished product

The service was excellent from start to finish, the team were prompt, knowledgable and have a delivered a high quality finish on our blinds. We couldn’t have asked for more.

December 1, 2023
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Reply from Kent Bespoke Shutters

Hello Ron,

Thank you so much for such a lovely review, we are really pleased to hear that you have had a positive experience and are happy with your shutters. Thank you for taking the time to leave some feedback for us, this is very valuable to us and our future customers.

Thanks again,

Zena @ KBS

Rated 5 out of 5 stars

Returning customer

This is the second time I’ve used KBS. Their customer service is unmatched, nothing was too much trouble, I was kept up to date with the progress of my installation and they were very prompt in responding.
The overall service exceeded my expectations. Highly recommend!

November 16, 2023
Unprompted review
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Reply from Kent Bespoke Shutters

Thank you so much for your feedback and for being a loyal and returning customer to KBS. We pride ourselves in providing an excellent service and we are pleased to hear you felt we delivered on this. Thanks again, Zena @KBS

Rated 5 out of 5 stars

My shutters are amazing

My shutters are amazing, better than I could have imagined.
Everyone we dealt with was polite.
Everyone worked really hard and the finish is fantastic.

December 4, 2023
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Reply from Kent Bespoke Shutters

Hello Margot! Thank you so much for taking the time to leave a review and for such great feedback. It is great to hear that you are happy with your shutters and satisfied with the service you have received.

Zena @ KBS

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Rated 5 out of 5 stars

Absolutely Fantastic Service from start to finish

I cannot rate or recommend this small family run business highly enough. From first contact to get a quote to installation the service has been first class. They were highly responsive to all my queries and everyone went above and beyond to be helpful. They were excellent in keeping me up to date with the progress of my order and the installation was done expertly and professionally. The finished product is of really high quality and my neighbours have even commented on how fantastic my windows look. I would absolutely use them again and wouldn't hesitate in recommending them to everyone. Excellent work KBS!

November 15, 2023
Unprompted review
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Reply from Kent Bespoke Shutters

Thank you for such a positive review Megan! We are so pleased to hear you have had such a positive experience and that you are happy with the finished product.

Zena @KBS

Rated 5 out of 5 stars

Professional company with excellent products and friendly people

Excellent service from the moment Rob came along to discuss what I wanted and explained all the different options available. He showed me various samples, I made my choices, placed my order and was kept informed regularly how things were progressing by Zena.
When it was time for the installation of the shutters Chris fitted them perfectly, explained all the different positions that could be used to allow light, give privacy etc. He was so tidy that it was as if he had never been here, except that I had lovely new shutters at my windows.
I am so pleased with the whole experience of dealing with Kent Bespoke Shutters that I would recommend them to anyone who is looking for a superb quality product with excellent customer service.

November 20, 2023
Unprompted review
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Reply from Kent Bespoke Shutters

Hello Marian! Thank you so much for such a lovely review and for taking the time to leave this, it is really appreciated. We are so happy that everything went well for you and that you are happy with the service you received. It has been a pleasure. Take Care, Zena @ KBS

Rated 5 out of 5 stars

Great quality products installed well

Great quality products installed well. They look great and are a good solution for our tricky bay window, thanks!

September 15, 2023
Unprompted review
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Reply from Kent Bespoke Shutters

Hi Charlotte! Thank you so much for this kind review, we really appreciate your feedback.
Thanks again,
Zena @ KBS

Rated 5 out of 5 stars

I love my shutters

Certainly value for money. Very pleased with this company’s service can’t recommend them enough.

September 28, 2023
Unprompted review
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Reply from Kent Bespoke Shutters

Hello Sue!

Thank you so much for taking the time to leave us a review of your experience. We really appreciate the feedback and we are so pleased you have been happy with the service you have received throughout.

Zena @ KBS

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Rated 5 out of 5 stars

Excellent from start to finish.

Excellent from start to finish and Chris the fitter was great.

August 16, 2023
Unprompted review
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Reply from Kent Bespoke Shutters

Thank you David for taking the time to leave us a review, we are always happy to hear from a happy customer! Thank you , Zena @ KBS

Rated 5 out of 5 stars

Velux & Bi-Fold blinds

Great service start to finish, great price, brilliant installation & blinds look amazing .
Would highly recommend this company to anyone.

August 8, 2023
Unprompted review
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Reply from Kent Bespoke Shutters

Thank you Iain for leaving us a review! Thank you for such positive feedback and we are really glad you are happy with everything.

Thank you,

Zena @ KBS

Rated 5 out of 5 stars

Great product & fabulous service.

Great product & fabulous service.
Quality of the product is great.

August 4, 2023
Unprompted review
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Reply from Kent Bespoke Shutters

Kavitha, thank you so much for this review. It is great to hear such positive feedback on your shutters and the service you have received.

Thanks again,

Zena @ KBS

Rated 5 out of 5 stars

It was well worth the wait for our…

It was well worth the wait for our shutters to be made and installed. They are excellent quality and have greatly improved the rooms where they are fitted as well as the external appearance.

August 7, 2023
Unprompted review
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Reply from Kent Bespoke Shutters

Thank you Peter for taking the time to leave us this feedback. It is great to hear that you are happy with your completed shutters! Thank you again for your custom and we hope to hear from you in the future should you need anymore shutters in the future.

Zena @KBS

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Rated 5 out of 5 stars

Very happy with shutters

Very happy with shutters. Ideal for our bathroom windows and neatly fitted. Would use again.

July 25, 2023
Unprompted review
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Reply from Kent Bespoke Shutters

Thank you Simon for your feedback. It's great to hear that you are happy with your shutters!
Zena @ KBS

Rated 5 out of 5 stars

Simply Amazing

There aren’t sufficient words to describe just how fantastic this company is. We had a tricky project, meaning our blind installation needed to be delayed, but they were so helpful and kept hold of them until we were ready. We have them fitted on most of our windows, and were given expert advice at the initial measure, as our windows are different sizes and required a different number of blinds. We also had them fitted with blackout blinds for the bedrooms, which are wonderful, and are not such an expensive add-on if fitted and at the outset, and are so worth it in the bright early mornings. We are absolutely delighted with the result. The installation was quick, efficient and very tidy with no mess, as they cleared and took away all the packaging. I simply love the blinds at tbe windows and I cannot rate this company highly enough.

June 27, 2023
Unprompted review
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Reply from Kent Bespoke Shutters

Wow thank you for such a wonderful review Victoria, we really appreciate it! It is great to hear that the process from start to finish was a positive one for you. It has been a pleasure, thank you again,

Zena @KBS

Rated 5 out of 5 stars

Beautiful New Window Shutters

Just had my new shutters fitted today they look absolutely amazing. The fitter was very professional and all the rubbish was removed would definitely recommend this company

July 3, 2023
Unprompted review
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Reply from Kent Bespoke Shutters

Thank you Linda for taking the time to leave a review. We are so pleased you are happy with your shutters and the service you received.

Thank you again, Zena @KBS

Rated 5 out of 5 stars

Fantastic company, delighted with our shutters

We had shutters fitted on two of our windows and couldn't be more delighted with both the process and the final product. Everything from the original visit (so thorough, with samples of everything to inform our choices and really knowledgeable advice) through to regular contact while the shutters were being made, through to having the shutters fitted was extremely smooth and we felt well taken care of throughout. We also had a quote from a well known national company and our experience was very different (and they were more expensive, even with their "discounts"!) so we were really pleased to be given such confidence. The shutters are beautifully fitted and have made a huge difference to our rooms. We will be coming back for more!

June 9, 2023
Unprompted review
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Reply from Kent Bespoke Shutters

Hello Louise!

Thank you so much for such wonderful feedback. We are so pleased that your experience has been positive and that you are happy with the final product. Great to hear that you will be coming back to us again in the future.

Thank you again for sharing your experience.

Zena @ KBS

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Rated 5 out of 5 stars

The whole process was smooth and very…

The whole process was smooth and very professional. From Rob doing the measure and quote with great advice for all options. When it came to pricing there was no gimmicks or special offers etc just very fair clear pricing. I had other quote and the salesman said he would lose his commission and reduce the price especially for me. Came across as a wheeler dealer. Gave me prices before even measuring!!. The price was still much more than kent shutters. The fitting and quality of the shutters is amazing. I can find no fault. Fitter worked very cleanly and efficiently. The product is perfect. Thank you Thank you Thank you. Love the finished effect.

June 1, 2023
Unprompted review
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Reply from Kent Bespoke Shutters

Thank you Michael for this wonderful review, we really appreciate you taking the time to share your experience. We are so pleased you are happy with your shutters and the service you have received.

Zena @ KBS

Rated 5 out of 5 stars

Great service

Great service. The shutters are beautifully made and installed with care. We would happily recommend.

April 21, 2023
Unprompted review
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Reply from Kent Bespoke Shutters

Thank you for leaving us a review Alex. It's great to hear that you have been satisfied with your shutters and the installation! Zena @KBS

Rated 5 out of 5 stars

Great service

Great service from measuring up to installation. We are extremely pleased with our beautiful shutters, they've really transformed our rooms. We would 100% recommend Kent Bespoke Shutters.

April 14, 2023
Unprompted review
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Reply from Kent Bespoke Shutters

Thank you so much for taking the time to leave a review Kay, we really appreciate your feedback and are so pleased that you are happy with the end result and the experience with us.

Zena @KBS

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