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Kent Express Dental Supplies Reviews 

461
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's exceptional helpfulness, professionalism, and extensive knowledge of dental supplies, making every interaction pleasant and highly efficient. People consistently experience reliable and efficient service, noting the ease of the ordering process and the prompt delivery of goods, often arriving the next day. Reviewers frequently commend the dedicated support from account managers, who are noted for their proactive approach, willingness to go above and beyond, and commitment to securing the best solutions and deals. This exceptional level of customer care, combined with the team's friendly and approachable demeanor, ensures a consistently positive and supportive experience for people.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

Clients share positive opinions on service, consistently highlighting its reliability, efficiency, and... See more

Order

Reviewers mention positive feedback about the ordering process, with many finding it easy and efficient.... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting it as great, excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am writing this review to sincerely thank Harry Barlow for being such a helpful, supportive, and professional person to work with. Over time, we’ve faced various challenges — from website issues... See more

Company replied

Rated 5 out of 5 stars

I'd like to give a huge thank you to Jake. Jake is always professional, organised, and incredibly helpful, ensuring the clinic is consistently well-stocked with everything needed to provide excellent... See more

Company replied

Rated 5 out of 5 stars

Always reliable service, Our account manager Jo is very pleasant and helpful and finds the best us the best deals she can. Delivery usually next day.

Company replied

Rated 5 out of 5 stars

Jack at Kent Express is totally amazing! He is always happy to discuss products and offers! I cannot rate Jack highly enough and look forward to placing my weekly order!! Keep up the good work Jack!!... See more

Company replied


Company details

  1. Dental Supply Store

About Kent Express Dental Supplies

Written by the company

Kent Express Dental Supplies are your one-stop shop for thousands of quality dental consumables and equipment from the world’s leading brands.

Established back in 1982, we’re one of the industry’s most accomplished and trusted suppliers and one of its biggest champions of sustainability.

From restoratives and endodontics to impression materials and infection control, our comprehensive range will help keep your practice working at max efficiency.

The unique needs of your practice have our full attention! Be prepared for a personalised and enhanced shopping experience like no other.

FREE next day delivery on every online order

Our online store makes ordering your everyday essentials as easy as pie!

Our online store makes ordering your everyday essentials as easy as pie!
Orders placed before 5pm on a weekday (excluding Bank Holidays) are despatched the same day with next working day delivery by courier.

Contact info

Promotion box for Kent Express Dental Supplies

Our best-selling gloves

Grab a pack of 200 for only £5.95!

4.8

Excellent

TrustScore 5 out of 5

461 reviews

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4.8

All reviews

(461)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

highly recommended

Good price
quick delivery
great customer service
highly recommended

February 12, 2024
Kent Express Dental Supplies logo

Reply from Kent Express Dental Supplies

Hi there, thank you so much for taking the time to leave us a great review!

Rated 5 out of 5 stars

Easy simple hassle free

Great job exact time delivery with such an easy and fast order as well thank you
It is great pleasure to do business with you guys

February 15, 2024
Kent Express Dental Supplies logo

Reply from Kent Express Dental Supplies

Great to hear, thanks for the review!

Rated 5 out of 5 stars

Perfect dental shop with Jayne

I have been using this dental shop for ages, the one you are looking for in terms of professional advice and pricing is Mrs Jayne Hodges, she is always taking care of my 3 businesses since budget dental and still she is always focus and on the case.
well done Jayne.

February 20, 2024
Unprompted review
Kent Express Dental Supplies logo

Reply from Kent Express Dental Supplies

Thanks for the fantastic feedback, we'll pass on your kind words to Jayne :)

Rated 2 out of 5 stars

Choose

Months long no access to account for ordering. Prolonged access issue to online statements/invoices. Is your data hacked

February 2, 2024
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Reply from Kent Express Dental Supplies

Hi there, we're sorry to hear this. One of our team will be in touch with you shortly to answer any queries you might have, and see if there is anything we can do to improve your experience.

Rated 5 out of 5 stars

Jade Catlin 5 star review 100% best service

AMAAAAZING!!! 5 star review for 100% best service ever- In particular Jade Catlin in Sales was exceptional , and has proved me with years of the best deals and best ever service. thank you Jade ... don't ever leave lol petts hill dental

February 2, 2024
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Reply from Kent Express Dental Supplies

Hi there, thank you so much for the fantastic feedback. We're so pleased to hear that Jade has been providing you the best service possible!

Rated 5 out of 5 stars

Ordered just before midnight…

Ordered just before midnight and the items arrived within 36 hours. I have been using Kent Express for many years and they have never let me down.

January 15, 2024
Kent Express Dental Supplies logo

Reply from Kent Express Dental Supplies

Great to hear, thanks for the review Bryan!

Rated 5 out of 5 stars

Quick service & great communication

My account manager is always helpful, transparent and prompt in responding to me.
Deliveries are swift and any issues that we have faced have been dealt with accordingly.
I appreciate all of this and look forward to working with Kent Express in the future.

January 18, 2024
Kent Express Dental Supplies logo

Reply from Kent Express Dental Supplies

Hi Alicia, thank you so much for a great review!

Rated 2 out of 5 stars

Website was not working properly for a…

Website was not working properly for a while, some materials out of stock for long time. Increased cost with no notifications

January 10, 2024
Kent Express Dental Supplies logo

Reply from Kent Express Dental Supplies

Hi Nick, thanks for your review! We're sorry to hear this. Your Account Manager Jack will be in touch shortly to see if there's anything we can do regarding your prices.

Rated 5 out of 5 stars

Quick ordering system

Quick ordering system. Great customer service. 👍

January 4, 2024
Kent Express Dental Supplies logo

Reply from Kent Express Dental Supplies

Great to hear, thanks for the review Christina!

Rated 4 out of 5 stars

Lost without them

Jack Marchant is, as usual, brilliant and always so helpful. Throughout, he has strived to ensure excellent customer service. We would be much worse off without him!! Lynn from accounts also deserves a shout out, as has been a life saver with account queries so thank you very much to both of them!

January 3, 2024
Kent Express Dental Supplies logo

Reply from Kent Express Dental Supplies

Hi there, thanks for the review! We're so pleased to hear that Jack and Lynn are doing a great job looking after you. Please don't hesitate to let us know where we can improve.

Rated 5 out of 5 stars

Next day delivery

Easy online ordering system, next day delivery.

January 9, 2024
Kent Express Dental Supplies logo

Reply from Kent Express Dental Supplies

Hi there, thanks for the review :)

Rated 5 out of 5 stars

Fast Delivery

As always, fast delivery with no problems.

October 2, 2023
Kent Express Dental Supplies logo

Reply from Kent Express Dental Supplies

Hi Sue, thanks for the positive feedback :)

Rated 5 out of 5 stars

Competence…

I keep telling U why! My area manager Jack - thorough, knowledgeable & patient.. Brilliant through the Covid Pandemic - often felt like he was my best pal trying to salvage what he could to keep our Clinic running efficiently- only another local company equalled -?out of the many companies our Clinic dealt with - & his performance is ongoing alongside otherTeam members..
Our last area manager Tom was good & left for a more advantageous position.
Make SURE Jack doesn’t…!

September 22, 2023
Kent Express Dental Supplies logo

Reply from Kent Express Dental Supplies

Hi there, thanks for the great review! We're so pleased to hear that Jack is doing a fantastic job looking after your account :)

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