Ordered some shower panels, multi panels, order process was very easy and price was very competitive. I chose the delivery option to have them delivered directly from the manufacturer. The panels we... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
The listing on the website was clear and descriptive with plenty of photos. The postage was fast and the item sent is excellent quality and works well.
Company replied
Product arrived as described. Delay in delivery but not their fault and communicated really well.
Company replied
Found the part I was looking for online ordered it and it was delivered the next morning
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Company details
Written by the company
Kent Plumbing Supplies was founded in 2001 and over the years has grown into the highly regarded business it is today. We supply quality plumbing, heating and bathroom products at competitive prices to both the trade and retail customers. We design and supply full bathroom suites using the innovative software Virtual Worlds alongside our large bathroom showroom, and supply boiler and cylinder spares using our industry leading parts finding service. Our association with Kent Electrical Supplies means we can offer products and a high level service to all of our clients in the bathroom heating and electrical fields. We hold a wide range of stock, from a washer to a bathroom suite to heating systems. Why not check our expanding website for more!
Contact info
Unit 1, 24a Longley Road, ME8 7RU, Rainham, United Kingdom
- 01634235666
- sales@kentplumbing.net
- kentplumbingsupplies.co.uk
4.7
Excellent
218 reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Worcester boiler underneath cover
Very happy with my boiler cover fits like a glove
Very pleased with the price as well
Well recommended
100%
Keep up the good work
January 13, 2026
Reply from Kent Plumbing Supplies
Thank you for your order and review!
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Very good price but a couple of bags…
Very good price but a couple of bags were damaged during delivery. I was refunded for them.
January 7, 2026
Reply from Kent Plumbing Supplies
Thank you for your order and review!
Excellent customer service and speedy…
Excellent customer service and speedy delivery
January 12, 2026
Reply from Kent Plumbing Supplies
Thank you for your order and review!
Reply from Kent Plumbing Supplies
Thank you for your order and review!
Reply from Kent Plumbing Supplies
Thank you for your order and review!
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Easy to order and delivered on time
December 10, 2025
Reply from Kent Plumbing Supplies
Thank you for your order and review!
Happy with the purchase communication…
Happy with the purchase communication etc but the delivery was poor. No notice about delivery and missed it. Took a further 2 days to resolve delivery when item was needed in a hurry
December 2, 2025
Reply from Kent Plumbing Supplies
Thank you for your order and review. We do pass all contact information on to the courier company we use (either DPDLocal or FedEx) and unfortunately it is down to them whether they use it or not. It is something we repeatedly ask them to do but on some occasions such as yours they do let us down.
Product arrived as described.
Product arrived as described.
Delay in delivery but not their fault and communicated really well.
December 4, 2025
Reply from Kent Plumbing Supplies
Thank you for your order and your review, and your understanding when it comes to couriers.
Terrible customer service, communication and self centered approach don't use
Order placed on next day dispatch, received nor heard nothing for 10 days there after, I chased was promised delivery next day, received nothing from the carrier, checked the tracking number then provided and the item was then returned to sender. I requested a refund and was told I had to wait for the item to be returned to Kent Plumbers, when I explained my contract was between myself and Kent not their couriers it fell on deaf ears, eventually got a refund after 14 days, terrible service and only fortunate that the part was not urgent, cannot recommend Kent and would not use again.
December 2, 2025
Reply from Kent Plumbing Supplies
Your order was processed the next working day as per our delivery policy as you had placed the order after we had closed, and as per our policy the 1-2 business days that are quoted are from when the item has been dispatched. We do accept that your delivery went well beyond this.
When we receive confirmation from our supplier, on over 99% of occasions it means the product has been delivered, so when we received confirmation your order has been dispatched, unless we hear differently we have to assume it has been delivered the following business day. When you were told you would receive the delivery the next day, that was what we were told by the courier company, we can only pass on the information they give and this is not something we would falsify.
The courier themselves delayed the delivery to yourself and ended up returning the item to sender. I am still awaiting a reason from FedEx as to why this happened as it is not clear from the tracking information. This has been explained multiple times that the delays were not down to us, but down to FedEx.
The poor service has come from FedEx, not Kent Plumbing Supplies.
With regards to waiting 14 days for a refund. You have not waited 14 days after the initial refund request to receive your refund. You requested a refund on 01/12/2025 and the refund was processed on 02/12/2025, well within the timescales set by online selling laws.
We have apologised for FedEx's mistakes on many occasions, although these were totally out of our control, and can only apologise that you feel that the "terrible service" has been down to Kent Plumbing Supplies, and wish you well in finding a new supplier.
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Reply from Kent Plumbing Supplies
Thank you for your order and review!
Great price and great service.
November 20, 2025
Reply from Kent Plumbing Supplies
Thank you for your order and review!
Reply from Kent Plumbing Supplies
Thank you for your order and review!
excellent service
November 4, 2025
Reply from Kent Plumbing Supplies
Thank you for your order and review!
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Reply from Kent Plumbing Supplies
Thank you for your order and review!
Reply from Kent Plumbing Supplies
Thank you for your order and review!
requested an update on my parcel 3…
requested an update on my parcel 3 times and had to keep chasing them after being promised a call back.
October 7, 2025
Reply from Kent Plumbing Supplies
Hi Peter,
I am very sorry to learn that our service has not been what it should be. I have spoken with the team here and I believe that the people you had spoken to on those occasions were new to the team and still in their training stage, not that this excuses not being updated on your order.
I would like to take this opportunity to say that this is not our usual level of service, although understandably it may be hard for you to believe that.
If you are willing, I would like to send you a discount code separately to this as a form of further apology for the bad service you have received on this occasion?
Sorry once again.
Kind regards,
Owen Fleet
Director
Fantastic service.
Overall the price of the item was fantastic, their system was easy to use. The posts served was good.
October 13, 2025
Reply from Kent Plumbing Supplies
Thank you for your order and review, it is appreciated!
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Reply from Kent Plumbing Supplies
Thank you for your order and review, it is appreciated!
More communication with regards to…
More communication with regards to delivery times would be helpful.
Had to phone for an update but saying that your man was extremely helpful
October 1, 2025
Reply from Kent Plumbing Supplies
Thank you for your order and review! We do apologise and agree with regards to the delivery communication - it is something we are repeatedly asking the courier to provide our customers with but on this occasion it has let us down.
Fast service AAA+
September 19, 2025
Reply from Kent Plumbing Supplies
Thank you for your order and review!
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