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Kent Removals & Storage Reviews 

468
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 395 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and efficient, often highlighting their helpfulness and careful handling of belongings. Many people commend the excellent service, noting smooth processes from initial contact to delivery, with communication being clear and supportive throughout. Reviewers frequently mention the team's ability to make stressful situations easier, ensuring items arrive safely and on time. However, some customers also noted issues with product care, reporting instances of items being damaged during transport or packing, or not being assembled correctly upon delivery. A few other people also felt that there were logistical problems, including delays in delivery, lost items, or a lack of follow-up from the company after service completion.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, efficiency, and... See more

Service

Customers had positive experiences with service, often describing it as excellent, professional, and... See more

Delivery service

People report positive experiences with delivery service, highlighting the seamless process from booking to... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting great communication and helpfulness... See more

Product

Clients share ambiguous opinions on product handling and delivery, with some reviewers reporting that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent experience from Start to Finish. This was our 3rd time of moving with Kent, and was even more streamlined than 7 yrs ago When ever we called to either give or receive information even aft... See more

Rated 5 out of 5 stars

From initial contact with Kent to the final stage, everything went very smoothly. Everything was protected, packed, loaded and unloaded with care. Nothing was damaged and a lot of care and con... See more

Rated 5 out of 5 stars

Huge shout out to Nick J and Kristiun who navigated an awkward driveway, several steps and internal tight corners to safely deliver our household goods this week. Hard working, good humoured and reall... See more

Rated 5 out of 5 stars

Very friendly and efficient staff. Pickup guys did a great job in difficult conditions including lots of rain and a not very easy parking arrangement. The drop off guys went out of their way to get... See more


Company details

  1. Moving and Storage Service
  2. Moving Company
  3. Self-Storage Facility
  4. Storage Facility

Written by the company

Kent Removals & Storage is one of Australia’s most established and trusted moving and storage providers, proudly supporting individuals, families, and businesses for over 80 years. As a privately owned Australian company, Kent delivers local, interstate, and international relocation services, backed by a national network and global partnerships. Known for its customer-first approach, Kent offers a comprehensive range of services including professional packing, secure storage solutions, corporate relocation, and specialised moving services. Every move is tailored to suit the customer’s needs, with experienced teams guiding clients through each step to make the process simple and stress-free. Starting with a simple call or web quote - Kent Removals & Storage can help in all steps of the relocation process. Kent combines decades of industry experience with ongoing investment in technology, systems, and training to ensure a consistent, high-quality service across every location. Whether moving across the street or across the world, customers benefit from reliable service, transparent communication, and attention to detail. Kent is committed to delivering a seamless moving experience while maintaining the personal touch of a family-owned business. Their mission is simple: to Make Life Easy for every customer they serve. Removals Storage Self Storage Cartons / Boxes Packing / Unpacking Cleaning Utilities Pay Per Metre Business Relocation Corporate Relocation Pet Relocation / Moving Vehicle Relocation / Moving Completely tailored to the customers needs, budget and timeline. KentRemovalsStorage.com.au

Make Life Easy

1 Phone Call to Save Thousands $$.

Kent's 'Survey' is a quick call or meeting to confirm details and dates. Kent can then provide options that suit your timeline and budget. This removes any 'estimates' and give you a real price with no hidden fees.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

468 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(468)

396 reviews in the last 12 months

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Rated 5 out of 5 stars

Full Marks to Kent Removals

I found that the whole experience with Kent Removals, from the beginning to the end, was faultless. Everything went very smoothly and I would thoroughly recommend choosing this company for furniture relocation.

July 11, 2026
Rated 5 out of 5 stars

Experienced team moving and storage

Experienced team for all your Moving and Storage Needs, from Quote team reviewing everything for required our needs and advising what we needed to do for an easy uplift, Boxing team who boxed everything, and the uplift team who did a split removal, 20% delivery and 80% storage.

July 16, 2026
Rated 5 out of 5 stars

Thanks to Kent Removals for a good…

Thanks to Kent Removals for a good experience in moving our home furniture.From initial contact through to completion of the job Kent staff were always in contact with what’s going on and everything flowed perfectly.My 3rd move with Kent now and would definitely use them again.

July 17, 2026
Rated 5 out of 5 stars

Excellent experience from Start to

Excellent experience from Start to
Finish. This was our 3rd time of moving with Kent, and was even more streamlined than 7 yrs ago
When ever we called to either give or receive information even after hours, I would talk to staff in Perth and the information was always updated with fast reply times if needed. I think we will be using Kent for all our future moves. The staff and service really are just superb 5 STARS 🌟

July 10, 2026
Rated 5 out of 5 stars

So easy to deal with

So easy to deal with. Great communication and helpful customer service for queries. Fast & efficient removal of my items going into storage.

July 17, 2026
Rated 5 out of 5 stars

Great service

Great service. Thorough and effective process for providing a quote. Good communication. Friendly and professional staff. Organised. Option to accept a fixed price or hourly rate.

July 8, 2026
Rated 5 out of 5 stars

Managed our difficult access with confidence

The removalists we're friendly.
They did such an amazing job navigating the difficult access to our apartment.

Customer service was fantastic too.

This is our second time using Kent and will use them in the future.

July 14, 2026
Rated 5 out of 5 stars

No hesitation in recommending Kent Removals

We have used Kent Removals a number of times, and our recent experience was very good, as on previous occasions. The whole team were very professional, including Admin, Sales, Scheduling and the Moving Team. All very pleasant, professional and prompt. We would not hesitate in recommending Kent Removals.

July 13, 2026
Rated 5 out of 5 stars

Very professional

Very professional - kept me UpToDate of when they would arrive at my property and the 3 Removalists were very good. My family has used Kent for many years and they are very good and nothings changed.

July 13, 2026
Rated 5 out of 5 stars

Whole process was seamless from booking…

Whole process was seamless from booking for consultant to inspect and quote right thru to moving day and delivery at new residence. Crew on the ground on day of actual move were extremely professional, diligent and efficient thru the process and should be highly commended on the way they represented the Kent brand.

July 13, 2026

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