Keplin Group Limited Reviews 462

Customer service representative, Pranav, was extremely helpful with questions and support for my order. An excellent service provided on behalf of Keplin. I would recommend and use again.

After trying to speak to a human on Amazon and going round in circles with there algorithms re a lost delivery. I eventually contacted Keplin group limited. A young man called Pranav couldn’t have been more helpful and resolved my issue instantly (Thank you Pranav).
Brilliant support.
Wouldn’t it be great if all customer services were like this.

After a bit of a mix up with delivery and a third party courier, we ended up with not one but two air fryers! Pranav was extremely helpful and responsive getting to the bottom of the issue and authorised us donating the spare one to our favourite charity supporting homeless people into housing. Such a kind gesture, I will be recommending them and using them again. Thanks Pranav! :)

Whilst we had issues with timing of delivery, Pranav was very helpful in resolving these.

Pranav was super helpful in getting an order issue resolved very quickly

Pranav has been more than helpful in my situation with an issue I had buying on Amazon. Kept in touch until issue was resolved to my satisfaction.

I have founds Lugs really professional. I ordered a case which ultimately I had to return due to me ordering the wrong size.it arrived well packaged and quickly. The case itself was great quality. The customer service I received was caring and quickly replied to. I can recommend their products. I will use again next time I have a need.

Pranav was really helpful and informative. There’s a great product selection and smooth delivery.

Ordered an Air Fryer (which is great by the way) but it initially didn't arrive thanks to the inefficiencies of Evri. The company were so helpful in getting the issue resolved for me. I couldn't have asked for better customer service.

Product did not arrive due to evri losing it, keplin gave me a full refund very quickly. Not there fault.. a week later product turned up but had got another one...as good will gesture just to keep it.. great customer service...

Needed a pacific electric blanket for my Nan. Pranav was very helpful and answered all questions and reassured the product is the same as the previous one, kept informed and great communication. Placed order now hope my Man likes it once it arrives.

DONT BUY FROM KEPLIN
Wish I’d read these reviews first. Purchased a Kiplin hoover from Morrisons only to find the brush head was missing. Took it back but it was the last one, so contacted keplin and explained the problem, to be told NO we can’t send out brushes because I didn’t buy it off their website. I can buy brushes from them though!!!!! Or I have to take the hoover back to Morrisons get a refund, and then purchase one from their website at double the cost.
Customer service advisor was rude and totally disinterested.

Initially the courier lost the parcel and therefore Keplin refunded the payment. Then the order arrived and naturally I offered to pay but Keplin said keep the product as a gesture of goodwill. Service and generosity like this is rare in the modern world.
Thanks

Great product, but unfortunately only a small proportion of the total number arrived, however very quickly they resolved it and with prompt communication, This is the first time my company has ordered from Keplin Group Limited, but because of how good their customer service has treated us, we will be ordering from them exclusively in the future. Many Thanks

Their Air Fryers are the best

Best luggage ever !!!
Bought 2 already one hasn’t came got a refund but the other one is perfect 👌 I will 100% be telling everyone to buy from here !!

Placed an order. Requested upgrade delivery due to date required. Was advised the item would be delivered intime. Item didn’t not arrive as promised on email and within timescales of website. Returned back from trip and still no items, no tracking number and no emails to advise delays. Contacted them again and now told out of stock and refund being processed and 4-5 days monies will be returned. Shocking service. Would not buy from this company again and suffer the ongoing chasing and holding monies without any product being delivered.

Purchased the yoga matt however no strap was provided. Called Customer Service and they sent a replacement matt with the strap. Overall a good experience

Purchased Vacuum clenaer and had questions about its charging. Called customer service and they helped me with all my doubts

Best product and customer service. I bought dual air fryer from them. But it got lost in transit. But customer service team offered me replacement and partial refund also. Happy as a customer. Will suggest to buy from them.