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kespire.de Reviews 50

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TrustScore 1.5 out of 5

1.6

Gift Shop
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Company details

  1. Gift Shop

Written by the company

Wir haben ein Team von professionellen Designern, die Ihnen stilvolle und prächtige Geschenke anbieten. Sie können Ihren Namen und Ihre Fotos verwenden, um an besonderen Tagen einzigartige und praktische Erinnerungen zu schaffen. Wir helfen Ihnen, diese Momente festzuhalten und sie nah an Ihren Augen zu halten. Herz. Die Abläufe im Werk sind gut organisiert, um effiziente Dienstleistungen zu erbringen: Vom technischen Team bis zu den Versandagenten, die die Sendungen an der Kasse abwickeln, bieten wir eine schnelle, professionelle und pünktliche Lieferung, da diese Aspekte für die Zufriedenheit aller Kunden oberste Priorität haben.

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1.6

Bad

TrustScore 1.5 out of 5

50 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I pay lot of Money for Produkt that…

I pay lot of Money for Produkt that even is Not the Same on the picture as was on the site.
And is Not working,is about Bild with name,and ist very cheap made for Price that I have paid

August 22, 2024
Unprompted review
kespire.de logo

Reply from kespire.de

Hello,
Dear customer, we sincerely apologize for the inconvenience caused to you if you are not satisfied with our products in any way and apologize for any trouble it may cause you. Please contact us by email with your order number: support@kespire.com, we will help you deal with it in time.

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Rated 4 out of 5 stars

long shipping time despite express

The quality of the product is great.

I am very sorry. But 1 star less because of:

Product ordered with very expensive express shipping option (2-5 days) and then only received in 3 weeks. Unfortunately no money back for the increased shipping costs and the very delayed shipping

May 3, 2024
Unprompted review
kespire.de logo

Reply from kespire.de

Hello, we are sorry for the inconvenience caused by slow logistics. Due to some weather or problems such as address verification during transportation, there will be some delays. We are deeply sorry for the inconvenience caused to you. If there are any problems with the product, you can also Contact our customer service after-sales email：support@kespire.com， and we will solve it for you in time.

Rated 1 out of 5 stars

the ordered piece came waay too late

the ordered piece came waay too late, even thougj I ordered with express shipping. the customer support also just answered after about 10 days.

January 11, 2024
Unprompted review
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Reply from kespire.de

We are so sorry Dear， that the poor express service didn't satisfy you. Our customer service has been following up the logistics information for you. You can contact our customer service next time and choose a better local express service for you. I wish you a happy life.

Rated 1 out of 5 stars

xmas present ordered on time was delivered in January

Orderer a xmas present on 10. Dez 2023
Normal delivery time: 5-15 days (no extra cost)
Express delivery: 2-5 days (extra cost)

to be safe I paid the extra cost for express delivery.

Delivery date of xmas present: January 2024!

January 11, 2024
Unprompted review
kespire.de logo

Reply from kespire.de

We are so sorry Dear， that the poor express service didn't satisfy you. Our customer service has been following up the logistics information for you. You can contact our customer service next time and choose a better local express service for you. I wish you a happy life.

Rated 1 out of 5 stars

under no circumstances should anyone…

under no circumstances should anyone order. they cut me badly and sent me a faulty product!

January 7, 2024
Unprompted review
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Reply from kespire.de

Dear customers,
I'm very sorry for causing you any unpleasantness. We understand that this product did not meet your expectations. I personally apologize for any trouble this has caused you. If you have any questions please contact email: support@kespire.com. We will help you deal with it in time.

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Rated 4 out of 5 stars

Good idea, nice finising

Key holder with "Adonis" on it.
Timely produced & delivered from China, well packaged, all in all, it's worth of buying it, for the time being.
Once the key holder is in use, we will evidence the quality of the materials.

December 20, 2023
Unprompted review
kespire.de logo

Reply from kespire.de

Thank you for taking your time for positive feedback! We are happy to hear that you had a pleasant experience with us. Your suggestion is our motivation to continuously improve and provide better services. Thank you for liking our product and we look forward to serving you again soon!

Rated 1 out of 5 stars

Terrible experience!

Unfortunately, delivery took a long time, almost 30 days after the expected date. All emails and messages were answered days late or not at all.
I asked for the products to be refunded, as they were almost 30 days late and I no longer needed them, and there was no attempt to resolve the situation.

December 19, 2023
Unprompted review
kespire.de logo

Reply from kespire.de

Dear customers,
We're sorry for not getting this out of your way in time.
To better assist you, we kindly request your order information, ASPA. Your satisfaction is our priority, and providing us with your order details will enable us to address any concerns promptly.
Wishing you a wonderful day ahead!

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