Ketochefs Reviews 

789
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional taste, high quality, and wonderful variety of the low-carb bread, rolls, and sweet bakery treats. People regularly mention that the delivery service is consistently fast and prompt, ensuring that their online orders arrive securely packaged and ready to enjoy. Some reviewers were not happy with the size of certain baked items, mentioning that specific loaves and muffins felt a bit smaller than expected over recent orders. A few other people also felt that certain food products had an unexpected texture or occasionally arrived with minor packaging and presentation flaws.

What people talk about most

Product

Consumers find product to be filled with satisfaction, frequently praising the delicious low carb breads,... See more

Quality

Reviewers highlight positive aspects of quality, noting that the range of baked goods is outstanding and the... See more

Delivery service

Users describe satisfaction with delivery service, frequently highlighting next day shipping and timely... See more

Order

Customers expressed great satisfaction with their order experiences, highlighting easy online ordering and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The range of Keto goods, particularly baked goods, is outstanding. I initially choose Keto chefs after looking at the ingredients and comparing them to other brands. The rustic farmhouse rolls, bluebe... See more

Rated 5 out of 5 stars

Excellent products as always. Particularly the Cheese and Red Onion loaf! Delivery has returned to next day delivery, which makes the consumer experience much better! Thank you and keep up the great... See more

Rated 5 out of 5 stars

Received my first order yesterday and I'm really impressed... Quick dispatch, next day delivery and well packaged. So far I've tried the cheddar topped rolls and the crusty white loaf and I'm reall... See more

Rated 5 out of 5 stars

Thankyou so much Terry. I ordered pastry which arrived this morning, and having spoken to the owner Terry, I ordered a pie maker !! In 25 minutes, from rolling out, to finishing in the machine it was... See more


Company details

  1. Bakery

Written by the company

hand crafted low carb foods


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

789 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(789)

66 reviews in the last 12 months

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Rated 5 out of 5 stars

Love this bread !

I have tried a lot of different low carb breads and this is by far the best !
A decent sized slice of bread for my roasted cheese ...... delicious!
If you place your order in the morning, it arrives the very next day.

April 25, 2025
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Rated 1 out of 5 stars

No customer service

No customer service. I asked for the recipe for their keto bread mix. They said look on internet! Not clear how to mix their product or what quantity to use. They were most unhelpful and said they don’t take returns.
Really? Don’t use this company

April 26, 2025
Unprompted review
Ketochefs logo

Reply from Ketochefs

Thank you for your feedback.

We would like to clarify that we were 100% clear at the time of your inquiry that we do not provide our specific recipes with the flour, as stated in our product description. Instead, we helpfully suggested you watch KetoKing on YouTube, where you can find an easy-to-follow recipe for keto bread using similar ingredients.

Additionally, when you threatened to “just send it back then” because we wouldn’t disclose our proprietary recipe, we politely reminded you that we cannot accept returns on food items. As per our Terms and Conditions, and in line with food safety regulations, we are a food-safe environment and cannot accept any food products that have been outside of our controlled setting.

We always aim to provide clear information and assist customers wherever possible, and we regret that our policies did not meet your expectations in this instance.

Kind regards,
KetoChefs

Rated 1 out of 5 stars

First order and two items missing

First order and two items missing. Contacted their customer services - no response.

February 26, 2025
Ketochefs logo

Reply from Ketochefs

Good Morning,

Sorry to hear this please reach out to me directly as I can not find any email from yourself and I will see what I can do.

Terry@ketochefs.co.uk

Regards
Terry
Chef Owner

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Rated 5 out of 5 stars

Excellent products

I like Keto Chef's product. The taste is always good. The items are shipped fast and are fresh, they are frezeer friendly, so one can stock up and retrieve when needed. What's not to like. Thank you for providing this service and products.

January 27, 2025
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Rated 5 out of 5 stars

Total Delight

Total delight from start to finish. The site was easy to negotiate and find your way around and order. When I was not sure on one thing I got a really quick answer to my query. The choice of Keto goods is great and that was my main reason for searching. The goods arrived so fast I could not believe it. With using the offers the price was very reasonable. The goods were in good condition and they all tasted great. My go to is going to be the rustic seeded loaf.

January 3, 2025
Unprompted review
Rated 5 out of 5 stars

Tasty low carb treats

Since following a low carb/keto lifestyle for over 2 years some things I miss deeply....a cheese & onion roll.
Not any longer, the rustic bread rolls are fresh and low carb.
Now I can enjoy my secret night shift treat without the carb overload.
Delivery is safe, secure and speedy

November 29, 2024
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Rated 4 out of 5 stars

Not a fan of subscription model

Food and service is fine - not a fan of the subscription model

October 28, 2024
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Reply from Ketochefs

Subject: Thank You for Your Feedback on Our Subscription Model

Hi Michael,

Thank you for your honest review, and we’re glad to hear you were happy with our food and service!

We understand that the subscription model isn’t everyone’s favorite. We’ve designed our 2-order minimum as a way to make sure we can offer great discounts to customers who enjoy receiving our products regularly. Unfortunately, without this approach, some customers sign up, receive the largest discount available, and then cancel right after their first order. This policy helps us keep our pricing fair and continue delivering high-quality, keto-friendly products .

That said, we’re always open to customer feedback, and we’re constantly looking for ways to improve. If there’s anything we can do to make your experience with KetoChefs better, please don’t hesitate to let us know!

Thank you again for trying KetoChefs, and we hope to serve you again soon.

Best regards,
The KetoChefs Team

Rated 5 out of 5 stars

Great low carb options and an expanding range

I've tried a number of "keto breads" and the keto chefs rustic loaves are what I keep coming back to.

The cakes are a special treat with coffee - my favourites being Izzy's Cinnamon Donuts and the blueberry muffins. The new Croissants are also a welcome addition.

I also sampled a few of the new Ciao options this time and these are great. From what I tried this time I'd particularly recommend the flat breads and I also received a sample proto pizza base - this was the best low carb option I've tried and hope they stock it going forward!

October 25, 2024

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