Kettle Club Watches Reviews 

566
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 149 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally knowledgeable, friendly, and always ready to offer great advice during shop visits. People genuinely appreciate the smooth, welcoming, and stress-free purchasing process when buying or trading their luxury timepieces. Consumers also highlight the prompt communication and exceptionally efficient customer service provided throughout every single transaction. Buyers note that watches arrive securely, match their exact online descriptions perfectly, and are maintained in pristine condition. Reviewers consistently state they would gladly return for future purchases and strongly recommend these dependable services to all their friends.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as helpful, friendly, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the friendly, fast, and highly... See more

Product

Users describe positive interactions with product, consistently highlighting that timepieces arrive in... See more

User experience

Consumers find user experience to be exceptionally positive, describing interactions as seamless,... See more

Customer service

Customers report a high level of satisfaction with customer service, highlighting prompt, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience buying a time piece from the Kettle Club. Initially contacted them through WhatsApp and made an appointment to view the watch at their shop. Really nice people to deal with Ollie look... See more

Rated 5 out of 5 stars

Seen they had a certain timepiece available through their instagram page and enquired through their WhatsApp. After receiving some images of the watch and further details, I was able to trade in two t... See more

Rated 5 out of 5 stars

Kettle Club, are a fantastic business to deal with. I've brought and sold a few watches with them now most recently purchased an Omega Speedmaster and every single interaction is fantastic. They are i... See more

Rated 5 out of 5 stars

I cannot fault the service I received from this company. With constant contact, they found me exactly what I wanted. Nothing was too much trouble, I felt completely valued as a customer and would 100... See more


Company details

  1. Watch Store
  2. Jewelry Store
  3. Watch Repair Service

Written by the company

With a combined 15 years of experience in the watch industry, The Kettle Club is a market leader based in the centre of London.


Contact info

5.0

Excellent

TrustScore 5 out of 5

566 reviews

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Asks customers to review

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5.0

All reviews

(566)

146 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

a fabulous experience from beginning to…

a fabulous experience from beginning to end. Great communication and lee talked me through all the stages re payments. they sent great photos and videos of the watch. Arrived when stated and is a perfect watch, just what I was looking for, thanks guys, hopefully i will be buying another one for my husband soon.

June 4, 2026
Rated 5 out of 5 stars

Great service

Great service. Watch delivered in perfect condition and exactly when they said it would. Kept up to date throughout the whole process. Definitely recommend using kettle club!

May 22, 2026
Rated 5 out of 5 stars

First purchase

Bought my first watch from Kettle Club. Unbelievable service from Sam and Ollie from start to finish. Cannot recommend the guys highly enough. Thanks again, will definitely return for future purchases.

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

Recommend

Very good experience purchasing a luxury watch from Sam after initially speaking to Lee who sent me a video of the watch. I went in person to their shop to view the watch. Excellent service all round.

May 26, 2026
Unprompted review
Rated 5 out of 5 stars

Fast response and very friendly…

Fast response and very friendly service. The watch was in excellent condition, exactly as described. Delivery was also very fast. I can truly reccomend Kettle Club Watches.

May 21, 2026
Rated 5 out of 5 stars

Great team

Great team, very knowledgeable and helped me with my query. Much more accommodating than the authorised dealer next door!

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

Bought a watch from Sam from start to…

Bought a watch from Sam from start to finish was an absolute gent. Didn’t see the watch in person till collecting it and it was exactly as he said if not better. Highly recommend Kettle Club. Thanks lads

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Wonderful, selfless, excellent service. I needed my prized watch adjusted and the team did so free of charge. They took the time to help and treated me like a paying client. 100% recommend for luxury watches

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

Saw my dream Daytona online

Saw my dream Daytona online, instantly called and arranged collection the next morning. Helpful and great service with zero complaints. Would definitely use again. Thank you guys!

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

Top people

Top people. Brought my Rolex GMT Master Batgirl for a small repair and they were kind enough to do it complimentary. Great bunch

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience in purchasing a…

Great experience in purchasing a watch....... staff are so helpful, also if looking into and arranging your next purchase if required.
I went in for them to find myself my dream watch and ended up walking out with another version which i am more than happy with, and the team will be locating my original preference. TL

May 12, 2026

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