Kettle Club Watches Reviews 

571
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 148 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely knowledgeable, friendly, and always ready to help with any questions or special requests during visits. Reviewers consistently mention that the team goes above and beyond to provide exceptional service without making anything feel like too much trouble. People also note that transactions are remarkably smooth, fast, and completely hassle-free from the initial contact to the final delivery. Consumers highlight the high quality and pristine condition of the luxury timepieces they purchase and service. Buyers are extremely happy to recommend these reliable services to their friends and family for future purchases.

What people talk about most

Staff

Consumers find staff to be positive, welcoming, and exceptionally knowledgeable about their products.... See more

Service

Clients share positive opinions on service, highlighting top-notch experiences and first-class knowledge from... See more

Product

Users describe positive interactions with product, consistently highlighting fantastic quality and watches... See more

User experience

People report positive experiences with user experience, highlighting a smooth, relaxed, and professional... See more

Customer service

Reviewers express high satisfaction and appreciation regarding the customer service. Consumers consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience buying a time piece from the Kettle Club. Initially contacted them through WhatsApp and made an appointment to view the watch at their shop. Really nice people to deal with Ollie look... See more

Rated 5 out of 5 stars

Seen they had a certain timepiece available through their instagram page and enquired through their WhatsApp. After receiving some images of the watch and further details, I was able to trade in two t... See more

Rated 5 out of 5 stars

Kettle Club, are a fantastic business to deal with. I've brought and sold a few watches with them now most recently purchased an Omega Speedmaster and every single interaction is fantastic. They are i... See more

Rated 5 out of 5 stars

I cannot fault the service I received from this company. With constant contact, they found me exactly what I wanted. Nothing was too much trouble, I felt completely valued as a customer and would 100... See more


Company details

  1. Watch Store
  2. Jewelry Store
  3. Watch Repair Service

Written by the company

With a combined 15 years of experience in the watch industry, The Kettle Club is a market leader based in the centre of London.


Contact info

5.0

Excellent

TrustScore 5 out of 5

571 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(571)

151 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Sam was very helpful and knowledgeable. He expertly hsndled all my queries. The service was top-notch. I'm already planning my next purchase!

July 8, 2025
Unprompted review
Rated 5 out of 5 stars

Repeat customer

Repeat customer. Superior service and care from the team here. Wouldn’t go anywhere else. Tx again guys.

July 1, 2025
Rated 5 out of 5 stars

Great Service!!

Was after a tag that they had in stock. Saved a lot compared to going to my local jewellery shop. The watch was as advertised and dispatched in no time at all! Gary, kept in contact with me throughout the sale. Id quite happily recommend their company to anyone wishing to purchase a watch.
5 stars 🌟

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

After deciding to purchase a Rolex…

After deciding to purchase a Rolex watch for the first time and finding just what I wanted Ollie was great in steering me through the process. The professional and friendly approach Ollie and Sam showed plus the high quality selection of watches saw me back within a week to pick up a second watch. Great experience and recommend working with the team to anyone looking for a quality watch from a professional and knowledgeable team.

June 24, 2025
Rated 5 out of 5 stars

Excellent team of people

Excellent team of people, they have discussed all options with me and responded extremely fast to any questions I have asked. I would highly recommend purchasing from them. I know where I will be getting my next watch from.

June 20, 2025
Unprompted review
Rated 5 out of 5 stars

First time customer

As a first time customer my experience couldn’t have been better. Sam was really helpful, very responsive and available at the end of the phone and watts app through the whole process. Received the watch the next working day and in exactly the condition as described. Thanks Sam.

June 11, 2025
Unprompted review
Rated 5 out of 5 stars

Massive Thanks

I would like to say a Massive thanks to the team at Kettle Club for helping me source a watch I’ve been after for years — my absolute dream piece and incredibly hard to come by. I love it!

The service has been top notch from start to finish. I can’t fault it at all. The guys are amazing — especially Gary, who was always on the lookout for the exact model I wanted and got in touch with me the moment it came in.

Being able to WhatsApp them made the whole process so easy and personal. Honestly, I couldn’t be happier. Thanks again guys !!

June 10, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look