Keuco UK Reviews 

I purchased a KEUCO Edition 400 basin mixer for £340 in December 2021, specifically because of the company’s reputation for quality and durability.

Unfortunately, the tap developed a serious fault, with water and black residue leaking through the operating handle. The leak became so severe that I had to purchase another tap to prevent further water loss and potential damage to the surrounding area.

I contacted KEUCO while the product was still within its advertised five-year warranty period. Although their representative was initially helpful and offered a replacement cartridge, my plumber had already attempted to remove the existing mechanism and found it seized in place. Removing it risked damaging the tap.

I offered to send the complete faulty tap to KEUCO for inspection or repair, at my convenience, as I had already purchased a replacement and was not in any rush.

Unfortunately, KEUCO advised that this was not a service they provided and referred me back to the retailer. I was also informed that the matter had been escalated, but I have still not received a satisfactory resolution.

I have purchased several KEUCO products over the years because I believed I was investing in premium German engineering and dependable after-sales support.

It is disappointing that a £340 tap has failed within five years and that obtaining a practical warranty solution has proved so difficult.

Premium products should come with premium after-sales support. Based on my experience, I would think carefully before purchasing KEUCO again.

Love my Kueco Bathroom Cabinet and it lasted well over 10 years without any problems at all, until the pull cord failed. Although a discontinued model, and with no spares available online, I contacted the company and they not only sourced one but also sent it to me free of charge.

I fitted one of Keuco's shower Grab Bars for a friend recently (they are recovering from a stroke so needed something to help in the shower). Quality product bought through one of the big online retailers; it's circular and has a built in soap dish, which helps disguise it's true purpose, making it look perfectly in place in their very stylish (and expensive) bathroom.
Unfortunately whilst fitting it I lost one of the 3 grubscrews that hold the ring to the wall fixings. One email to Keuco later and up steps Gemma. I only asked for the spec so I could go buy one, but a free replacement was in the first class post by the end of the day! Fantastic level of customer service. Can't recommend them enough in this day and age. Yes, cheaper grab bars are available, but you get what you pay for, and in this case that includes a classy well made product and first rate customer service from a very pleasant lady. Well done Keuco!

No after sales service. After five years 2.000 euro bath set is broken. No reaction.

Change of attitude !
Regarding faulty failing gas struts
Admission of many failing units
And replaced foc 2019 .
for my first cabinet
Other units have now gone on my other edition 300 cabinet
And no sympathy or liability
From new guys at keuco
Kati or James!!
For these parts which are not fit for purpose
And now discontinued by keuco
In their new style cabinets
I will have to complain directly to Germany again
But keep getting referred to these uk
New people
Replacements were sent out last time no problem as they admitted they were problematic and prone to failure
Not happy being asked for around £200
For new ones now
After their previous admissions
And other replacements and
Using age of cabinet should not be used as a get out clause for these problematic parts
New team (since 2019) seem to stick together and
Not admit liability at all
Bad show !!
Considering what I learned about these two cabinets (over£3000) spent originally
And should have pressed for two sets of replacement gas struts then
If I knew how awkward they were going to behave with these new guys at the helm
2022

I have a Keuco bathroom cabinet and required some extra shelf supports to replace broken ones.
The gentleman who I spoke to very kindly said he would put some in the post.
They duly arrived a couple of days later, entirely free of charge.
Outstanding customer service- thank you!

My enquiry was dealt with both speedily and efficiently.
Great service

I needed a spare electrical part for my Keuco mirror, which was installed more than 10 years ago. Kati corresponded vey efficiently with me and persevered to identify and source the required part by leasing with Germany.
I very much appreciated the way everything was handled which reflected well on the Company.

Amazing customer service from Kieron. He ordered a small tool fromGermany when I was unable to source in in the U.K. No charge to me, and my problem was quickly resolved. A great Keuco product and outstanding product support.

Helpful advice and responded really quickly.
Thank you!

Placed my order by phone with a very nice helpful lady on the Wednesday and it arrived first thing Friday. Now that's what I call good customer service. Other companies,please take note. I'd been waiting for this part from a local supplier for about 3 months. Just one phone call to these people and the jobs a good un. Would definitely use them again and recommend them.

Excellent customer service. 5 years after installation of a bathroom cabinet, one of the hinges broke. No quibble replacement sent very quickly free.