Keurig Reviews 

I just called in about my coffee maker that has stopped working. I attempted to descale it with negative results. it then stopped working completely. customer service only offered a 25% discount and a box of coffee. if I would have accepted this, this would have been my 4th coffee maker in less than 3 years. I find this totally unacceptable.

I purchased a Keurig about a year ago, and when I first plugged it in, the heating element immediately caught fire. Keurig replaced the machine, which I appreciated. However, after moving homes a couple of times this year, I finally set up the replacement and the exact same thing happened again; the heating element caught fire as soon as it was plugged in.

Customer service told me the machine is now outside the one-year warranty and offered a 50% discount toward purchasing another brewer. Unfortunately, after two machines failing in the same way, I’m not comfortable spending more money on another one.

I’ve also noticed that other customers report similar heating element issues with this model, which makes me wonder if it’s a recurring problem.

I used to think Keurig made reliable machines, but after this experience (and similar issues my grandmother has had with two of hers), I’ve decided to switch to another brand.

I have had three different models of Keurig. The longest one lasted was a month. I only drink one cup of coffee in the morning. The reason I’ve had three is because I use them for a week they break. I take it back to Walmart. I get another one. I use it for a day take it back to Walmart the third one I used one cup of coffee in and it broke what a piece of crap.

We purchased a K-Duo (Gen 2) machine at the beginning of February. Great machine, except when you try to make a full carafe of coffee—it always threw an error and would stop perking after only 4 cups of coffee. After contacting Customer Service they said they would send us a new machine. We received that machine today, and we just can’t believe that this new machine has the same exact error come up as the original machine. So sad!

I bought one of your machines and only had it a couple months when it just shuts off over and over before finishing making a cup of coffee. When I contacted Keurig I was told to find a tube in the machine and poke something throught it . I don't know. I should have been told they should send me a replacement machine. I didn't buy it so I could work on it. I could see if it was a couple years old but 2 months? Terrible product and customer service. I will never buy a Keurig again, I tried to descale it but it doesn't stay on long enough to run a cup through it.

Bought a Keurig K-Supreme and in less than 4 months machine stopped working!
Very disappointed.

I wish I could leave no stars - customer service is beyond horrendous - my Keurig account was hacked- I called immediately and reported it - the merchandise was still shipped and my account was still charged. Numerous phone calls to customer service resulted in promises to resolve the matter, and then nothing.

This company is an absolute joke. I have been told multiple times that corporate would contact me and crickets. The worst customer service you could ever imagine! Save yourself and buy a different brand besides keurig!

Just got off the phone with their customer service. Their policies are horrible. My product is not even a year old. And because I can't find my receipt, they cannot help me get a replacement for a coffee maker. That's not heating up my coffee. I'm very disappointed, will not be purchasing another one. I don't understand how companies want to keep customers but can't help them when they need very sad

Absolutely the worst purchasing experience I’ve ever had. I ordered directly from their site and my order never arrived, yet they still charged my card twice. Trying to contact customer service was a nightmare — endless hold times, automated replies, and zero help. When I finally reached someone, they couldn’t resolve anything and offered no real solution. To make matters worse, the coffee maker I eventually received stopped working just weeks after first use. Completely overpriced garbage with zero support — save your money and buy elsewhere.

About 10 years ago I had an issue with the first Keurig unit we purchased. I contacted Keurig Support and had the absolute best experience. I wrote a review saying all product support groups should be built like Keurig's.

Well, unfortunately, things change. About 5 years ago we upgraded to the new Keurig K-Supreme Plus® SMART Single Serve Coffee Maker. Everything worked fine for the first year but then the bottom fell out. I cannot remember the specific issues we had but my records show Keurig sent us two replacement units two years ago. It was also a rather difficult interaction with support. Then about a year ago I discovered the WiFi was not working on the unit. I worked with Keurig Support numerous times and no one could figure out what was wrong. I then asked them if we could simply get a replacement unit. Their answer was a flat out "NO". Evidently my warranty had run out.

I told support that this was one of the main reasons we paid extra and upgraded to their top of the line unit. But, unfortunately, they didn't want to hear about it. I even escalated within support and still nothing.

I can no longer recommend Keurig at all. If I'm going to pay good money for a coffee maker, I expect top of the line customer support. Leaving a customer high and dry with no WiFi is unacceptable as far as we're concerned. My wife and I recently decided to do away with the Keurig unit all together and go with Nespresso based on my children's recommendations and a few other people. Plus, we searched the internet for reviews and it appears Nespresso is overall better than Keurig. My birthday is coming up so we're purchasing a new Nespresso unit to replace the broken Keurig.

I have had 3 K Supreme machines fail in the last year. One only 4 months old and bought from Costco so they took it back. The other 2 naturally were just beyond a year old so wound up in the trash. Those were $150+ machines. The failure was no power in the machine, checked plugs, tried others but no lights or power on. I have spent my last dime on Keurig. Will now be buying other brands. Their "customer service" is useless and of no help whatsoever. This company is dying.. Steer clear.

We really enjoy Keurig products and the giant selection of coffees and goodies but they take too long to get my orders. Compared to another company I would get my coffees in just a few days or less. With Keurig it takes over a week to get.

Looks like it’s not just me that had a bad experience! Keurig put my auto delivery order in twice when I asked them over the phone to deliver it early. So nine days after the first one arrived I wasn’t monitoring alerts that another order was coming, and when I did notice I went online and the site was down. Calling customer support is abysmal as others have mentioned it takes forever and I got transferred to second tier than corporate just to be told they would not pay for shipping back. I’ve been a customer with auto shipping for ten years. I’m now going to try to not buy Keurig products ever again and warn everyone I know.

I would love to rate the product but the delivery service via Purolator makes it impossible to do this - it's been more than 3 weeks now and Purolator still hasn't delivered the parcel, and no one seems to be taking any responsibility. Keurig won't do a thing because it's out of their hands and Purolator is the WORST shipper in the world. I wouldn't buy anything directly from Keurig ever again.

I have been a customer both with my two businesses and personal home use for over 10 years. My husband was recently in the hospital for 90 days, and due to all stress and trauma I was going through with his health issues, I missed canceling a subscription order by ONE DAY on January 15, 2026. As of today FEBRUARY 11, 2026, I have received the 2nd notice that I must pay to return the order even though I went online and cancelled the subscription on January 15, 2026, and on the same day I called in and told the rep that I needed the order cancelled. They sent it anyway, and now they want me to pay for the return. No compassion or understanding of my husband's health crisis. Told the rep I would never buy another Keurig product!

K Supreme stopped working after descaling. Called the company and they wanted me to pay to have it replaced. Their machines are pieces of trash and do not work more than a few months at a time. I would not recommend anyone buying anything from this company.

Coffe maker last 3 months and won’t turn on. They won’t warranty it because I don’t have the receipt. What a price of crap their products are.

I have bought my wife three of the one cup Keurig's. The first one she has had for long time the other two broke down in months. I will not spend our money for a third piece of junk!!!

I called to cancel my auto ship on coffee pods. I was informed by customer service it was cancelled along with all future shipments. A few days later I received an email from Keurig stating my shipment was “being prepared.” I called and spoke with another non-English speaking representative that put me on hold for an extended period of time because he was notifying the dept to cancel this shipment. He came back on the line and confirmed it will not be shipped nor will my card be charged. Several days later, there is a Keurig box on my porch. I left it there and called the customer service again and told them to come pick it up. Not my problem to take it to the UPS store to ship back. They said I would have to pay for return shipping. Again, not my problem when they have incompetent staff telling me one thing all while doing another. My call was escalated to a manager/supervisor who said that he will go back and review my phone calls because all calls were recorded and they didn’t know I cancelled this shipment; just the future shipments. He said it would take 2 days but I waited a full week and called back. They said “yea we listened but there’s nothing we can do, you have to pay for the return shipping.” I said, “so you heard the part where I said NOT to ship, not to charge my card, and cancel everything? Well, from here I will file a dispute with my credit card company stating this was an unauthorized charge.”