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Review summary

Created with AI, based on recent reviews

Considering 935 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting the staff's helpfulness, patience, and professional demeanor. Many people appreciate the quick response times and the efficient way their issues are resolved, often turning potentially frustrating situations into positive experiences. The products themselves are also frequently described as modern, practical, and effective, with many consumers recommending them for their quality and value. However, some customers mentioned occasional issues with product quality, such as threading coming apart or items falling apart after normal use. A few other people also felt that the response time was slow, and some noted that the sizing of products could run small.

What people talk about most

Customer service

Users describe positive interactions with customer service, highlighting their helpfulness and efficiency.... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, efficiency, and... See more

Product

Consumers generally find the product to be positive, often praising its effectiveness and modern design. Many... See more

Response time

Customers consistently report positive experiences with response times. Many reviewers highlight the quick... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As i was wondering and frustated where and when is my order going to be delivered, i immediately contact the Cuatomer Care. Within less than 5mins. Mr Alex reply swiftly and respond to my queries with... See more

Rated 5 out of 5 stars

I had an issue with one of my products, and Kewlioo’s customer care — especially Jill — was amazing. She was patient, quick to respond, and genuinely tried every possible way to help solve the pro... See more

Rated 5 out of 5 stars

I emailed Kewlioo late today about processing an exchange for my vest to a larger size. Much to my surprise they responded within minutes. They gave me a couple options and I chose the 50% discount o... See more


Company details

  1. Activewear Store
  2. Clothing Store

Written by the company

Shop Sauna Vests, Sauna Suits, Shapewear & Much More. Free Worldwide Shipping - Get Yours Now!


Contact info

4.8

Excellent

TrustScore 5 out of 5

10K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

I emailed Kewlioo late today about…

I emailed Kewlioo late today about processing an exchange for my vest to a larger size. Much to my surprise they responded within minutes. They gave me a couple options and I chose the 50% discount on a new, larger size. They set up the new order within minutes and all I had to do is process my credit card number.
Very quick and easy process unlike many other online stores.

January 8, 2026
Unprompted review
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Rated 5 out of 5 stars

Customer service officer: Chester

Customer service officer Chester is very prompt in reply and help customer in solving the delivery address issues even though with time difference manage to solve the issue.

Very responsive and very good communication

January 2, 2026
Unprompted review
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Rated 3 out of 5 stars

Good experience the response timing was…

Good experience the response timing was slow but still good service

January 3, 2026
Unprompted review
Kewlioo logo

Reply from Kewlioo

Hi Kike,

Thank you for sharing your feedback. We appreciate your kind words about our service and also acknowledge that our response timing could have been faster. We’re always looking for ways to improve, so if there’s anything we can do to make your experience even better, please don’t hesitate to reach out to us directly.

Best regards,
Kewlioo Customer Care

Rated 5 out of 5 stars

What awesome interaction with Thea

What awesome interaction with Thea! Quickly responded to my inquiry about ordering the wrong size sweat vest. Quickly gave me options for me to get the proper size and I could not be more please with the level of service provided.

Thank you!

January 3, 2026
Unprompted review
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Rated 5 out of 5 stars

Great customer care

I want to take a moment to express my appreciation for the excellent support I received from the customer care team. Alex was very supportive and helped me reorder the items I needed, making it a great experience overall. Thank you for your assistance!

January 1, 2026
Unprompted review
Rated 5 out of 5 stars

Non return option

Provided nice offer instead of returning item. Customer service was very responsive and speedy.

December 31, 2025
Unprompted review
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Rated 5 out of 5 stars

Now that’s customer service!

I received the pants and jacket initially after placing an order online. I was excited to incorporate them both into my exercise routine. I read a number of positive reviews and couldn’t wait to jump right in. Unfortunately, I immediately noticed the threading was coming apart at the seam on the pants right out of the package. I reached out to customer support and spoke with Charity. She asked that I provide my order information and photographs showing the issue, which I did. She agreed that the pants were defective, so she shipped a replacement. About seven business days later I received the pants. They’re perfect! Thank you, Charity! You are awesome!

December 28, 2025
Unprompted review

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