Bethany was always accommodating and helpful when booking viewings and facilitated me bringing my son. Bethany was helpful during the viewings and always happy to answer any questions and source... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We recently had Ben from Keystones in Collier Row round to value our home, and I honestly can’t recommend him highly enough. From the moment he arrived, he was professional, polite, and incredib... See more
Keystone undertook some renovations at one of my property's. The work was very well planned; it was finished on time and on budget. The construction team were friendly and tidy. Michael Runicles over... See more
We recently sold our Property through Keystones and we was in chain The agency just keep push to sign the contracts soon as possible they dont care that we got kids they keep calling me every day I h... See more
Company details
Written by the company
Keystones Property – “Our Service Is Key” Keystones Property is a private owned independent estate agency offering a wide range of expertise in residential sales, lettings and management. The company ethos is based around a high level service bringing the customer experience first.
Contact info
13 Clockhouse Lane, RM5 3PH, Romford, United Kingdom
- 01708909100
- info@key-stones.co.uk
- key-stones.co.uk
3.9
Great
48 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Over & beyond
The service they provide is over and beyond any other estate agents I've used in the past, Scott Jay really pulled out all the stops, he was with us from the valuation to the completion. I cannot recommend a better Estate agency then Keystones Property.
September 1, 2022
Unprompted review
Advertisement
Connah and kris were amazing on the hen…
Connah and kris were amazing on the hen party we had… such a laugh and very professional. Lovely lads. Highly recommend
August 13, 2022
Unprompted review
They did what they said they would do…
They did what they said they would do and kept me informed. Special mention to Scott and Hayley.
June 10, 2022
Unprompted review
I have been very impressed with…
I have been very impressed with keystones Collier Row, Romford. Hayley in particular went over and above to sell my mums apartment, we moved away before the sale so we wasn't local but she kept us informed at every stage and when there was problems she persevered and we would highly recommend her to anyone. Thanks Hayley.
November 29, 2021
Unprompted review
Great Company!
As a buyer, working with Keystones has been brilliant.
If you value integrity, honesty and good customer service, then they will not let you down!
Special thanks to Hayley who worked tirelessly to progress the sale and to Jay for getting us started. Both genuinely care about customer care and are great at what they do.
I cannot recommend Keystones highly enough!
October 27, 2021
Unprompted review
Advertisement
No integrity, Lack of Professionalism
This is a review from a buyer's perspective. I have been unprofessionally treated by Keystone Property during a recent purchase that fell through. During the entire process I was lied to by more than one representatives about the seller's intentions about sending the paper work. For 3 weeks I had to call them again and again only to be told not to worry. In the end I was told that seller was trying to buy another property and that did not go through so he is backing away from the sale. This was vital information as throughout I was told that property is not in a chain and the seller intends to leave country. A vital piece of information was not told to me honestly. While they maybe good for sellers please beware if you unfortunately end up as a buyer dealing with them.
March 14, 2025
Unprompted review
We recently sold our property in RM7…
We recently sold our property in RM7 through Keystones Property. Huge thanks to the team, especially Adil, Jay and Ross who have been excellent from start to finish.
They offered a professional, friendly, efficient service and were always on hand to answer any of our questions. We would 100% recommend them to anyone looking to sell their property in the area. Great job guys!
February 18, 2021
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.