Having no experience with Equity release whatsoever. I chose Key Equity because of their good positive reviews and I wasnt disappointed. Joseph Withers took us through the whole process guiding and ad... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Key Equity Release helps people make confident, informed decisions about later life finances. We’ve supported over one million customers and are rated Excellent on Trustpilot, with more than 16,000 5-star reviews. We take time to listen, explain your options clearly, and recommend what’s genuinely right for you. And if equity release isn’t right for you, we'll tell you. Because your home — and your peace of mind — mean more.
Written by the company
Baines House, PR2 9ZH, Preston, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was looking to release some equity from my home whilst preserving some inheritance for my children .
Lesley Frame was very patient and helpful in guiding me through the options, explaining the risks and benefits, and finding a suitable mortgage plan for me. She broke the sessions up at my request, so that I didn`t become overwhelmed by information in any one session.
She also arranged for me to get advice about estate planning . She was always professional and responded promptly to messages I left between appointments. I was very happy with the service she provided

Reply from Key Equity Release
Our agent, Neil Bell, has been very thorough and professional in arranging our further advance. As usual, he made the whole process easy to understand and was available whenever we had a query. We are very grateful to him.

Reply from Key Equity Release
Tony salter,handle our inquiry, he was very helpful making sure we understood everything. there was no pressure for us to complete.it was stress free,it was a pleasure to talk to him.every thing went smoothly. Would highly recommend Tony salter as your key equity adviser. Thank you Mr and Mrs piddock

Reply from Key Equity Release
Tom Walmsley worked with us to update our wills. He was friendly, helpful and knowledgeable. He explained things clearly, outlining our various options and most importantly he listened to what we were saying. He was also incredibly patient, we never felt rushed to make decisions. Tom gave us time to think things through and made sure we were happy moving forward. Thank you.

Reply from Key Equity Release
Tom Walmsley was our consultant when we used 'Key' for making our will.
He was friendly, very professional, helpful and knowledgeable with all aspects of will making.
Ref: PLUN0001

Reply from Key Equity Release
Joe withers made it happen for me , very nice guy, very helpful and went above and beyond for me, highly recommend him to be your agent with Key Release, to take you through the process , without his help I would have probably lost my home, which has allot of happy memories in it of my wife who passed away 3yrs ago.
Thanks again Joe for all your help.
Mike kane

Reply from Key Equity Release
Joseph Withers was our very helpful, knowledgeable and professional contact at Key Equity Release. He ensured our journey through the whole process was stress free and ran smoothly, keeping us informed at every stage. It was a very positive experience and we would certainly recommend your company to others.

Reply from Key Equity Release
A big thank you to Neil our equity release advisor. He led us through the process from start to finish pointing out the pro’s and con’s as we progressed.Neil made it a stress free experience for us and through his impartial advice I feel he got us the best deal on offer.

Reply from Key Equity Release
I cant speak highly enough of the company.
Andrew Warby dealt with my case from start to finish.
He was professional, gave really good advice, listened, explained everything in detail he couldn't of been better.

Reply from Key Equity Release
Andrea Love has been extremely helpful and has given us plenty of advice.

Reply from Key Equity Release
Sympathetic to our situation as my husband has frontotemporal dementia

Reply from Key Equity Release
Michael Faulkner our equity release advisor went to great lengths to explain the process and what it meant
There was no hint of trying to sell the loan and we had plenty of time to think about what we were planning

Reply from Key Equity Release
Neil Clark was excellent from the start.
He gave great advice and was a brilliant listener.
He is very professional and was very very helpful and nothing was too much trouble.

Reply from Key Equity Release
A big thank you to Tom Walmsley We had two long telephone consultations with Tom, who explained to us in great detail, what we needed to do, to bring our documents up to date. Many options were discussed and then we were given time to reflect, before finalising our decisions.

Reply from Key Equity Release
Michael Faulkner was my Advisor. He was very thorough when answering my questions. He never hurried me to make any decisions and was more than happy to discuss all potential options in order to find the 'best fit' for me.

Reply from Key Equity Release
Michael Faulkner was very proffessional and explained everything really well. He made the whole procedure run very smoothly

Reply from Key Equity Release
My husband and I received excellent advice from Michael Faulkner of KEY Equity Release.
We felt that he explained all the options to us in a professional but kind way.
We really appreciated his straightforward advice and we felt that the outcome was very good for us.

Reply from Key Equity Release
Michael was a joy to deal with nothing to much trouble. Key it was so staight forward sat back let them do there thing 5 starsķ

Reply from Key Equity Release
Tom Walmsley, took me through all aspects of writing a will & sorting powers of attorney, in plain & simple terms, made it easy to understand & answered any questions i may have had. When a telephone consultation was arranged was always punctual in ringing & all paperwork was sent out rapidly.
Overall a great service.

Reply from Key Equity Release
Martin Hoare was my Key representative. He explained everything clearly and precisely. If I didn’t understand anything he would patiently go through it again. Whenever I had a query whilst going through the process he would answer my questions promptly. He kept me up to date every step of the way.

Reply from Key Equity Release
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.