Key Equity Release Reviews 

17,905
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 189 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly, patient, and knowledgeable staff for guiding them step by step through difficult financial and legal processes without ever making them feel rushed or pressured. People highlight that the overall service is exceptionally professional, providing clear explanations and maintaining excellent communication that makes the journey entirely smooth and stress-free. Some reviewers were not happy with occasional communication gaps, noting instances where advisors failed to return scheduled phone calls or conducted rushed consultations. Others mentioned experiencing frustrating delays or having to make multiple attempts before finally receiving the necessary assistance from representatives.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently describing advisors as friendly, knowledgeable,... See more

Service

Customers report widespread satisfaction and appreciation for the service provided by the advisors. Reviewers... See more

Customer service

Customers consistently note positive experiences with customer service, praising advisors for making the... See more

User experience

Clients share positive opinions on user experience, highlighting how advisors explain every step clearly and... See more

Customer communications

People report positive experiences with contact, highlighting helpful, knowledgeable, and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having no experience with Equity release whatsoever. I chose Key Equity because of their good positive reviews and I wasnt disappointed. Joseph Withers took us through the whole process guiding and ad... See more

Company replied

Rated 5 out of 5 stars

We were helped by Tony Salter of Key Equity Release. He was thorough, friendly yet professional, and helped us understand the full implications of what we were doing, giving us plenty of choice and... See more

Company replied

Rated 5 out of 5 stars

A highly recommended company I was given a recommendation via friends who had dealt with Neil Clarke previously. Neil was there every step of the process and always on the end of the phone when... See more

Company replied

Rated 5 out of 5 stars

Tom Walmsley worked with us to update our wills. He was friendly, helpful and knowledgeable. He explained things clearly, outlining our various options and most importantly he listened to what we were... See more

Company replied


Company details

  1. Pension Fund
  2. Financial Consultant
  3. Mortgage Broker

Written by the company

Key Equity Release helps people make confident, informed decisions about later life finances. We’ve supported over one million customers and are rated Excellent on Trustpilot, with more than 16,000 5-star reviews. We take time to listen, explain your options clearly, and recommend what’s genuinely right for you. And if equity release isn’t right for you, we'll tell you. Because your home — and your peace of mind — mean more.

Key Equity Release

Written by the company

Equity Release
Trusted, award-winning equity release specialist
Highly experienced
We have over 25 years' experience. We've helped more than a million customers with tailored equity release advice. Once we've taken the time to understand your needs, we’ll have a sound idea of what the right plan is for you.
We're regulated experts
Key is regulated and a proud member of the Equity Release Council

Contact info

4.9

Excellent

TrustScore 5 out of 5

18K reviews

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4.9

All reviews

(17,905)

181 reviews in the last 12 months

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Rated 5 out of 5 stars

Neil Bell…

Right from the begiining to end the gentlemen who was dealing with me Neil Bell was extremely friendly helpful explained everything and could not ask for any better
I would recommend anyone that was thinking of doing equity release use key fantastic company

September 19, 2025
Unprompted review
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Reply from Key Equity Release

We're happy to hear that you had such a positive experience. It's great to know that you found our team member helpful and friendly, and that they explained everything clearly. Thank you for recommending us!

Key Equity Release

Rated 1 out of 5 stars

Our experience

My mother took Equity Release of £95,000 in 2005.
At present, the balance to repay is approx. £380,000 increasing by £20,000+ a year.
The property concerned is valued at approx £450,000
Given this outcome, she would never do it again. She feels upon her demise, there will be nothing left to leave her grandchildren.
Thank you to Dan Cook for trying to help us, to no avail.

October 29, 2025
Unprompted review
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Reply from Key Equity Release

We appreciate you sharing your mother's equity release experience. We're sorry to hear it didn't meet expectations. Thank you for acknowledging Dan's efforts to assist you. We value your feedback.

Key Equity Release

Rated 5 out of 5 stars

Nice and smooth

Spoke to a number of advisors, not particularly a good experience and then found Joseph Withers - was like night and day. Professional, likeable and very transparent. Everything went smoothly.

October 2, 2025
Unprompted review
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Reply from Key Equity Release

We're happy to hear that your experience with us improved! We appreciate your feedback and are so glad everything went smoothly. Thanks for sharing.

Key Equity Release

Rated 5 out of 5 stars

Saul Andrew and Key

Saul Andrew from Key recently helped my wife and I review our wills and make some important changes.
Saul was professional,knowledgeable,kind and friendly.
He guided us through what was,to us, a difficult and complicated procedure with understanding and great patience.The end result was exactly what we wanted to achieve.
We would strongly recommend Key to anyone looking to write their will or make changes and importantly to avoid all the possible pitfalls which can occur.

September 23, 2025
Unprompted review
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Reply from Key Equity Release

We're happy to hear that the will review process met your expectations. It's wonderful that the guidance provided was so helpful during this important procedure, and we appreciate your recommendation.

Key Equity Release

Rated 5 out of 5 stars

Professional and knowledgeable

My journey with "Neil Clarke " was professional and knowledgeable. I was guided and informed throughout the process, step by step. I would highly recommend Neil to any person's, even if it was to have a conversation. I am so thankful that I was recommend to Neil by other happy clients. My journey went swimmingly.

October 1, 2025
Unprompted review
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Reply from Key Equity Release

We're happy to hear that your experience was professional and informative. We appreciate you recommending our services and are so glad everything went smoothly for you. Thank you for your positive feedback!

Key Equity Release

Rated 5 out of 5 stars

Live time mortgage. Joe Withers guided me through the…

Joe Withers guided me through the process from initial enquiry to completion. I was informed of the step by step actions at all times.

October 23, 2025
Unprompted review
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Reply from Key Equity Release

We appreciate you taking the time to share your feedback. We're happy to hear that you were well-informed throughout the entire process. Thank you!

Key Equity Release

Rated 5 out of 5 stars

A very positive experience

A very positive experience. Joseph Withers was very professional and guided us through the issues in a thorough and competent way. Would thoroughly recommend.

October 1, 2025
Unprompted review
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Reply from Key Equity Release

We're happy to hear that your experience was positive. We appreciate your kind words regarding the thorough and competent guidance you received. Thank you for your recommendation!

Key Equity Release

Rated 5 out of 5 stars

Professional, interested and a great help

This was the second time we have sought the advice of Key estate planners with will writing and power of attorney documents.
Tom Walmsley has been a fabulous patient guy. He explains well, highlights potential pitfalls and make very useful suggestions without applying pressure.
The phone helpline is also very helpful.
They make sorting out stuff that can be stressful to do as pleasant as it can be.
Would recommend them

October 17, 2025
Unprompted review
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Reply from Key Equity Release

We're happy to hear that our services made the process pleasant. It's great to know that you found our advice and support helpful. Thank you for recommending us!

Key Equity Release

Rated 5 out of 5 stars

Joseph Withers has guided us through…

Joseph Withers has guided us through our equity release journey with the utmost care, patience and professionalism.
We would highly recommend him and his company Key Equity Release.
Thank you Joe - well done !!

October 13, 2025
Unprompted review
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Reply from Key Equity Release

We're happy to hear that you had such a positive equity release experience. It's wonderful to know that our guidance was delivered with care, patience, and professionalism. Thank you for recommending us!

Key Equity Release

Rated 5 out of 5 stars

I dealt with Neil Clarke throughout my…

I dealt with Neil Clarke throughout my equity release, my home was a thatched, listed property so the process was not easy. Neil's help, guidance, communication but most of all care, helped me through to a happy completion.
I would not hesitate to recommend him to anyone in the future, many thanks Neil.

October 10, 2025
Unprompted review
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Reply from Key Equity Release

We appreciate your positive feedback. We are happy to hear that the support and care you received helped you through the equity release process for your listed property. We are grateful for your recommendation.

Key Equity Release

Rated 4 out of 5 stars

Clear guidance and Professional

I have found Key Equity Release a very patient and supportive company. After some clear explanations and guidance I feel much more confident that all paperwork will be completed correctly and returned in a suitable time span.
We covered other areas of interest during our call the company offered. Everything explained so clearly. Would highly recommend.

October 9, 2025
Unprompted review
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Reply from Key Equity Release

We appreciate your kind words! We're happy to hear that our patient support and clear explanations have given you confidence. It's great to know the call and information offered was helpful. Thank you for recommending us!

Key Equity Release

Rated 5 out of 5 stars

MY Experience with equity release…

MY Experience with equity release adviser Neil Clarke was the best bar none, Neil guided us through our equity release with professionalisam. and compassion, and went over and above his duty, Neil even contacted us on every step of the way he also contacted while he was on leeve. thats what i call dedication, we have now compleeted the equity release process.anyone thinking of doing equity release Neil Clarke is the best in the Business

October 9, 2025
Unprompted review
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Reply from Key Equity Release

We're happy to hear that you had such a positive experience. It's great to know that you felt supported and well-informed throughout the equity release process. We appreciate you highlighting the dedication and professionalism. Thank you for your feedback.

Key Equity Release

Rated 5 out of 5 stars

A big thank you to Tom Walmsley for his…

A big thank you to Tom Walmsley for his assistance in writing my will. He was patient and explained everything I needed to know about any possible complications which could arise. I would happily recommend Key finance to anyone wishing to draw up a will in future.
Sylvia

October 9, 2025
Unprompted review
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Reply from Key Equity Release

We're happy to hear that the will writing process was made easier through clear explanations. Thank you for recommending our services; we appreciate your positive feedback.

Key Equity Release

Rated 5 out of 5 stars

I have used Key for many years and they…

I have used Key for many years and they have always been very good. Useful information and helpful in guiding me through equity release. Especially Neil Bell who ensured this was right for me. A very good outcome for me.

October 1, 2025
Unprompted review
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Reply from Key Equity Release

We're happy to hear that you've consistently had positive experiences with us over the years. It's great to know that you found our guidance useful while navigating equity release. Thank you for your feedback.

Key Equity Release

Rated 5 out of 5 stars

A very professional and personal service

Our contact Tony Salter ensured throughout the process that we understood all the details involved and made what could have been a complicated procedure very straightforward. It was reassuring that we had a dedicated point of contact from start to finish. An excellent representative of a professional company, we had personal and caring service throughout

August 20, 2025
Unprompted review
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Reply from Key Equity Release

We're happy to hear that the process was straightforward and that you felt supported. It's great to know having a dedicated contact was reassuring. Thank you for your positive feedback and for recognizing the care provided.

Key Equity Release

Rated 5 out of 5 stars

Will advice

Our advisor is Tom Walmsley. We have found him to be very helpful and patient, explaining carefully anything we didn't understand concerning our Wills. He always called at exactly the time and date previously arranged which is a very rare thing these days and has been much appreciated.

October 1, 2025
Unprompted review
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Reply from Key Equity Release

We're happy to hear that our adviser was helpful and patient while explaining your Wills. We appreciate you mentioning his punctuality; we know how valuable your time is. Thank you for your positive feedback!

Key Equity Release

Rated 5 out of 5 stars

Very Helpful.

Neil Clarke was very helpful and very thorough. He guided us through the whole process and kept us updated all the way, giving sound help and advice when we needed it. It was a long process made easier with Neil by our side. We will always be grateful for his help, and knowing he is only a e-mail or phone call away if needed in the future is very reassuring.

October 1, 2025
Unprompted review
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Reply from Key Equity Release

We're happy to hear that the support provided was so helpful during the process. It's great to know that the guidance and updates were valuable, and we appreciate your gratitude. We're always available to assist you.

Key Equity Release

Rated 5 out of 5 stars

Philip Johnson-Brown was a great help…

Philip Johnson-Brown was a great help with updating my will, he explained everything fully, I was nervous about the appointment but he completely put me at ease, I would highly recommend.

October 3, 2025
Unprompted review
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Reply from Key Equity Release

We're happy to hear that the will update process was clearly explained and that you felt at ease. We appreciate your recommendation and thank you for your feedback.

Key Equity Release

Rated 5 out of 5 stars

Good Advice and expertly handled.

Saul Andrew has been of great help to myself and my husband. He is very patient and explained all the details of what was required in dealing with our wills etc. Excellent service from this company, the staff always willing to answer our questions.

September 25, 2025
Unprompted review
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Reply from Key Equity Release

We're happy to hear that the team was helpful and patient while assisting you with your wills. It's great to know that our staff was always available to answer your questions. Thank you for your positive feedback.

Key Equity Release

Rated 5 out of 5 stars

Tom made every very easy to understand…

Tom made every very easy to understand and was happy to go over anything as much as we needed

September 30, 2025
Unprompted review
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Reply from Key Equity Release

We're happy to hear that everything was easy to understand and that our team member was helpful. Thank you for your positive feedback!

Key Equity Release

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