The Keyboard Company Reviews 

Ordered the keyboard I wanted and there was an error with PayPal pulling my old address where I no longer live (the old address isn't even saved on my account so it shouldn't be showing on PayPal's checkout but apparently it's a known issue). Anyway, I contacted the Keyboard company asking if they could correct the delivery address and they replied promptly and said that was no problem. This was on the Friday. My order was placed late on Thursday night. I received the keyboard on Monday just before noon. Very prompt delivery. Keyboard showed up in perfect condition and works as intended. Good customer service and quick delivery. Product exactly as advertised and correct keyboard switch style sent.

The Keychron C3 Pro arrived with a couple of wrong extra keycaps for setting up for use with a Mac, Bruce at The Keyboard Company was super quick to respond, check other stock and send me the replacements. I'll definitely be very happy to order from them again in the future.

Great customer service! A mouse I bought from The Keyboard Company developed a fault after a few months of daily use. When I contacted customer support, they were very responsive and helpful. My mouse was fully repaired very quickly. Great stuff!

I was especially pleased that when FedEx delivered my keyboard to the wrong address, The Keyboard Company handled it very professionally and chased it up until my keyboard was re-delivered to my actual address. That saved me a lot of stress. I may have to order from them again.

Just had my second Model M delivered and I'm perfectly content with it. I used IBM keyboards for 22 years and much prefer the buckling spring feel, so I'm very happy with the new one (the old one needs some TLC, due to spillage, but I'll take a crack at that too). Are they loud, yes, are they different to bubble membrane keyboards, yes also, but very satisfying and positive to use. The customer service from The Keyboard Company is second to none. I recommend them without reservation.

Ordered from a keychron K10 from keyboardco and had a very smooth experience. Royal Mail delayed my parcel and I reached out to KeyboardCo and they were very efficient and followed up with Royal Mail and it was delivered the next day. Excellent customer service and the keyboard arrived very well packaged and the inner box was undamaged. Highly recommend them.

The keyboard was dispatched the very same day and I received it quickly the next working day (thanks to Royal Mail, too).
There was no mix up at all, despite the available variants of the keyboard chosen: I ordered a UK-layout ISO keyboard with Brown switches, and that is exactly what I got. The keyboard itself was new and still in its plastic wrapping etc. from the factory, and it works fine with my PC.

Ordering was easy, no mandatory sign-up required. Just paid for what was in my basket with PayPal; the email and delivery address specified there were used.

Very happy with my Filco keyboard purchase from these folks. Incredible stock variety, good pricing, prompt shipping.

Bought a set of Keychron keycaps from The Keyboard Company. A great product and fast delivery. A keycap was missing from the manufacturer packaging, however The Team at The Keyboard Company resolved it very quickly by sending a replacement immediately. Friendly communication and excellent customer service throughout. Would happily buy from them again.

This is my first purchase and ordered a keyboard. After I placed the order I changed my mind and decided to opt for another one. I called customer service the following day and they replaced my orders without cancelling my order and resolved the difference in price. I later realised my browser didn't save the option I wanted and within 10 minutes of my email requesting the change on the option of the change. They went to the warehouse personally swapped the keyboard with the right switches.

They where very friendly and accommodating to ensure my order was fulfilled on time despite my changes and mistake.

I would recommend The Keyboard Company alone for their customer service but also their prices and choices.

Thank you again

When an order error meant a potential issue with delivery times they went above and beyond to resolve it quickly and without a fuss. Have used before but will definitely use again and reccomend.

Reliable service and extensive range. Website is no-nonsense and it's easy to navigate and find what you want. They deliver quickly and the keyboards I've bought from them for home and work have been super durable and nice to use - I'd definitely recommend.

10/10 Very good service all round. From first point of contact, shipping my keyboard, the repairs I'd needed and then the safe return and invoicing for works completed. Great company, helpful friendly people at the controls and a top service all round. Couldn't recommend enough

I bought a Keychron K10 V2 Bluetooth keyboard which was fine for a couple of weeks but then developed a fault where it would intermittently stop sending keystrokes. They immediately blamed interference from other devices for the problem and insisted I jump through a bewildering range of technical hoops to try and solve the problem. I should point out my previous BT keyboard had worked flawlessy for over 4 years. When I asked to return the KB they refused saying I'd had it too long (3 weeks) for a refund. Does the Sale of Goods Act not apply to them? A keyboard that doesn't work reliably if its near any other device is clearly not Fit for Purpose. In the end I gave up trying to get it sorted out. If this had been Amazon I'd have had a refund without all this palaver. Expensive lesson learned!

Fantastic company to deal with, I've purchsed well over a dozen keyboards from them over the years and every time I order delivery is quick, custom service is friendly and the products are excellent. I highly recommend them!

Their customer service, shipping and stock offering are amazing if you are looking for high quality mechanical keyboards in the UK. I wholeheartedly recommend Keyboard Co.

I bought a keyboard from them back in December '24, they looked to be the only site that had stock with the configuration I wanted for a very reasonable price and shipped it to me quickly (with an amended address).
Then recently, I had an issue with one of the switches on the keyboard and they were a great help in fixing the board.

The Keyboard Company sent the product out nice and quickly and provided exceptional service when it came to being sent to the wrong address! I would definitely recommend

Needed a new set of keycaps for my older keyboard, Keyboard Company gave me truly excceprional support. They went way above and beyond to not only find the right set, but then source it, import it, and sell it to me at a bargain price. I am so happy with this company and will never consider buying keyboards or parts from anyone else!

Ordered the Gateron G Pro Version 3.0 Brown 110 Switch Set just before 12:00 on Monday and they arrived less than 24 hours later. Fitted to my Keychron V6 Max to replace some red switches which I found a bit too soft and were causing frequent mistypes. Great service and no issues.

Intuitive website and a very easy, smooth online purchase process. Shipping was quick, but unfortunately Royal Mail lost the parcel. Helen and the customer service team were great in their follow-up to help me raise a claim against Royal Mail and issue a full refund of the purchase. I will definitely consider future purchases from the company.